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Customer Service hours of operation

Hours of availability

Customer Service hours of operation are listed below (excluding some statutory holidays).

US and Canada
Monday through Sunday
6 am - 8 pm PST/PDT
Latin America
Monday through Friday
7 am - 5 pm PST/PDT
Brazil
Monday through Friday
9 am - 5 pm Local Time
EMEA
Monday through Friday
9 am - 5 pm Local Time
Japan
Most issues: Monday through Friday, 9:30 am - 5:30 pm Local Time
AEG and Activation: Monday through Friday, 9:30 am - 8 pm Local Time
AEG and Activation: Saturday, 9:30 am - 5:30 pm Local Time
Australia
Monday through Friday
8 am - 5:30 pm Local Time
New Zealand
Monday through Friday
5 am - 2 pm Manila Time
India
Monday through Friday
10:30 am - 5:30 pm Manila Time
China
Monday through Friday
9 am - 5 pm Manila Time
Indonesia
Monday through Friday
9 am - 5 pm Manila Time
Philippines
Monday through Friday
9 am - 5 pm Manila Time
Singapore
Monday through Friday
9 am - 5 pm Manila Time
Thailand
Monday through Friday
9 am - 5 pm Manila Time
Taiwan
Monday through Friday
9 am - 5 pm Manila Time
Hong Kong
Monday through Friday
9 am - 5 pm Manila Time
Korea
Monday through Friday
9 am - 6 pm Local Time