Knowledgebase guided search

Find precise product information.

The Adobe Knowledgebase guided search allows customers to find precise Adobe technical information, tutorials, and customer service notes on policies and procedures. The intuitive guided search functionality lets users fine-tune their queries based on established categories and "best bet" choices.

Each search that a user performs automatically provides structured feedback to Adobe about the technical quality of the Knowledgebase content. This allows us to contribute new technical information continually to make the Knowledgebase and the guided search more effective.

To see how to use the Knowledgebase guided search, watch this demonstration.

To start searching the Knowledgebase , go straight to guided search.

Product information

What is the Adobe Knowledgebase guided search?: The Adobe Knowledgebase guided search is a self-service customer information search tool that allows customers to access information quickly and efficiently from adobe.com for precise Adobe technical information, Adobe tutorials, and Adobe customer service notes on policies and procedures. Each search that a user performs automatically provides structured feedback to Adobe about the technical quality of the Knowledgebase. This allows us to contribute new technical information continually to make the Knowledgebase more effective.; back to top
Who should use the Adobe Knowledgebase guided search?: Anyone who is looking to locate technical information easily that increases their expertise with Adobe products is welcome to use the Adobe Knowledgebase guided search tool. Finding the right resolution does not require expert searchers because the Knowledgebase guided search provides an intuitive, customer-facing search capability.; back to top
What are the new guided search features in the Adobe Knowledgebase?: In addition to delivering intuitive, customer-facing searches, the guided search functionality allows users to fine-tune their search based on established categories and "best bet" choices. Once a query has been entered, the guided search prompts the user for further information that is useful for focusing results using established categories.; back to top
How is the Knowledgebase guided search different from the Adobe "search" function?: The site-wide search on adobe.com is a Google-indexed search of all content on the site, including content contained within the Knowledgebase. However, the Knowledgebase guided search has the ability to narrow a search by offering focused alternatives as well as making use of advanced search capabilities to improve the relevance of the results returned. Each search of the Knowledgebase provides implicit information regarding success or failure of the results, which is used to fill content gaps, improve relevance, and increase the effectiveness of the system.; back to top
Will the Adobe Knowledgebase guided search be localized?: The Knowledgebase guided search is being rolled out in phases, first with the North American market. Localized versions of the Knowledgebase and guided search are being planned and should be available at a later date on adobe.com sites worldwide.; back to top

Pricing and purchasing information

Is there a cost associated with using the Knowledgebase guided search?: The Adobe Knowledgebase guided search is free and open to anyone looking for precise Adobe technical information, tutorials, and customer service notes on policies and procedures.; back to top

Support information

How can I give feedback on the Adobe Knowledgebase guided search?

Each search that a user performs automatically provides structured feedback to Adobe about the technical quality of the Knowledgebase. This allows us to contribute new technical information continually to make the Knowledgebase more effective. You can also send us your feedback by using this feedback form.

Is any kind of Adobe support offered for the Knowledgebase guided search?

The Knowledgebase guided search is a free, self-service support avenue for customers to start their technical support search. Adobe will continually contribute new technical information to make the Knowledgebase guided search more effective. Because the guided search is designed for self-service, Adobe customer service does not support this tool.

What if I cannot find the information I am looking for in the Knowledgebase?

There are many training and support options available to our customers. If you cannot find the technical information you are looking for in the Knowledgebase , go to our main support page, www.adobe.com/support/, and try some of our other support options:

Adobe online forums offer free peer-to-peer support options:
www.adobe.com/support/forums/
Adobe user groups offer free customer community support and networking:
www.adobe.com/cfusion/usergroups/index.cfm
We also offer premium paid-for support:
www.adobe.com/support/programs/

Was the Knowledgebase guided search developed using Adobe products?

The front end of the Knowledgebase and guided search conforms to CSS and Macromedia ColdFusion standards. The guided search engine is powered by Kanisa, a provider of knowledge-empowered customer service applications.