Adobe License Manager (ALM) Support Center

Option 1: Adobe License Manager Quick Help

Adobe License Manager (ALM) software automates the tracking of Adobe desktop software licenses and enables businesses to proactively manage and administer volume product licenses while minimizing the resource and cost burden associated with manual license management.

What benefits does ALM offer my organization?

ALM is designed to relieve many of the burdens of software license management by focusing on the management of the software entitlement, rather than the applications. Its tools and reports provide complete visibility over your organization’s installed Adobe licenses (for e-license enabled products), and it alerts administrators to key licensing events. By automating these core tasks, ALM eliminates the need for system administrators to manually track licenses or reconcile against purchases, freeing them for higher value activities and helping your organization keep operational costs down.

What kind of information does ALM provide about my organization’s Adobe licenses?

ALM delivers near real-time information about the licenses of ALM-enabled products that have been downloaded by end users and where they reside. You can easily see how many licenses are available and when you need to purchase additional licenses. Administrators also have the ability to export the information to be incorporated into other applications such as asset repository and analytical tools.

What happens when my license pool runs out?

All organizations are granted—at no additional charge initially—overdraft licenses, which allow organizations to install and use all capabilities of the software when it’s needed and acquire full license rights on a reasonable schedule (as determined by Adobe).

What are the key licensing events to which ALM will alert me?

ALM automatically alerts IT managers and other designated administrators to instances of low license counts, end-user downloads of overdraft licenses, and times when your pool runs out of permanent and overdraft e-licenses.

When do users need to download an e-license?

With ALM, users simply download an e-license from their organization’s stored pool of licenses at any time during the first 30 days of using the Adobe application. Once the e-license has been downloaded it remains on that machine as long as the user needs it, so there is never a need to reconnect to the pool of licenses.

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