Acrobat Connect support plans

For individuals and small workgroups

Find a support plan

Currently, there are no support plans available for purchase for Acrobat Connect, although support is available for issues related to installation and product defects.

Contact Adobe support

The following contact information is for customers using Acrobat Connect in North America.

Having problems connecting?

Try these steps first:

Try connecting directly to the meeting room (read more).
Clear your browser cache (Temporary Internet Files).
Try connecting to the room from a different machine.
Reboot your machine and try to connect again.
Send us the results of the meeting connectivity test:
1. Login to open a Support Web Case.
2. Click to open the meeting connectivity test In a separate browser window.
3. Click Send Results.
4. Click details….
5. Copy and paste the results into your web case on the Support Portal.