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Adobe Connect Hosted Support Plans

Find a support plan

Adobe provides all the support you need for successful collaboration experiences with Adobe® Connect™.

Expert support is included in your subscription price; giving you the added confidence of knowing Adobe is available at any time should you need assistance.

Adobe also offers purchasable support options – Gold support for advanced customization and integration needs, event services to manage large meetings, and instructor‐led training to give you the knowledge and confidence to maximize your productivity.

Use the table below to select the support option that is right for you.

Supported topics

Program Offering Expert Gold
24 x 7 Coverage Yes Yes
Adobe provides support by phone or web case submission, 24 hours a day, 7 days a week.
In‐Meeting Support Yes Yes
Adobe provides support to meeting leaders and participants who need assistance with a meeting in progress.
Product Features / How To Yes Yes
Adobe supports product use, including commands, menu items, and core features outlined in the User Guide and online Help.
Interoperability / Basic Yes Yes
Adobe supports telephony integration, converting and uploading presentations, meeting recordings, and support for Adobe Presenter.
Customization & Integration   Yes
Adobe provides support for the Connect API, integration to learning management systems, custom branding of the Connect interface and Flash video integration.
Priority Call Handling   Yes
Enjoy direct access to senior level engineers and prioritized case handling.

Pricing

Expert Gold

Included in the Adobe Connect subscription price

Call for pricing info and to purchase
1-888-649-2990

1Sales Tax may apply in some states.

Contact Adobe support

The following contact information is for customers using Adobe Connect Hosted in North America.

Need Help Connecting to a Meeting?

Get In‐Meeting Support

If you have having trouble joining a meeting or need assistance with a hosted meeting in progress, help is available by phone. Click here for a complete list of region phone numbers.

Technical Support

Technical Support

For all other technical support needs such as feature usage and how to support.

International Technical Support Phone Numbers