Adobe Platinum Maintenance & Support

Designed to have the answers and upgrades you need when you need them.

Features and Terms


  • Service for up to ten authorized technical contacts from your organization
  • Unlimited phone, web and e-mail access to senior-level technical support consultants
  • 30 minutes response time on priority 1 phone incidents
  • Prioritized, toll-free phone service (regional restrictions apply)
  • Unlimited access to the Adobe online support service, eSupport
  • Remote diagnostics available
  • Product upgrade releases
  • Maintenance releases

Service Enhancements

Further options are available to enhance your current support offering. For more information, please contact your Adobe Sales Representative.