Accessibility

Flash Communication Server support programs

Contact Adobe support

The following contact information is for customers using Flash Communication Server, now called Adobe Media Server, in North America.

Technical Support

Get answers to technical questions for a specific product.

Installation support

Installation support is limited to installation issues only, on supported product versions.

Paid support

The following contact options are available only if you have purchased a support contract.


Learn about support plans

The following support plan information is for customers using Flash Communication Server, now called Adobe Media Server, in North America.

Free support options for Flash Communication Server

Browse or search the Adobe Media Server Support Center for your answer.

Contact Adobe directly for support

Use an Installation support incident. Installation Support is limited to installation issues only, on supported product versions.

Premium support options for Flash Communication Server

Single Incident Support

Customers may purchase a single support incident to cover an Flash Communication Server question.

Bronze Support

Get five e-mail or telephone incidents for one year for one contact.

Silver Support

Get unlimited e-mail or telephone incidents for one year for one contact.

Gold Support

Get unlimited e-mail or telephone incidents for one year for two contacts.

Purchase

Single Incident Support

Support programs



Premium support feature matrix

Responsive Services:
Service Single Bronze Silver Gold
1 Telephone Incident X      
Telephone and Web-based Support   X X X
8 Hour Support Coverage, Monday through Friday X X X X
Max. 4 Hour Response Time     X
Max. 2 Hour Response Time X
5 Telephone and E-mail Incidents X    
Unlimited Telephone and E-mail Incidents   X X
1 Named Point of Contact X    
2 Named Points of Contact   X X
Senior Level Product Support Access X
Monthly Activity Reports X
24x5 Production Server Down support (Monday through Friday) X