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Adobe® LiveCycle® Data Services Community Edition is a subscription-based offering that provides access to the latest rigorously tested certified builds of BlazeDS open source technologies. Subscriptions allow organizations to take advantage of open source BlazeDS software but with all the trust and support required for business-critical applications.
Adobe LiveCycle Data Services Community Edition Bronze Subscriptions are available for purchase on the Adobe Store in North America and the United Kingdom. Bronze and Gold subscriptions will be available through a Livecycle Solution Partner in most regions starting April 1st.
The following table provides additional information to help you choose the appropriate support plan. If you have any additional questions or require assistance, please contact your Adobe sales representative or Adobe reseller.
| Program Offering | Bronze | Gold |
|---|---|---|
| Authorized technical support contacts from your organization | 1 | 3 |
| Bronze subscriptions provide you with (1) authorized contact to submit technical support cases by phone or through the web. Gold subscriptions provide you with (3) authorized contacts to submit technical and developer support cases through the phone or web. | ||
| Access to certified builds, patches and updates | Yes | Yes |
| Subscriptions offer organizations the latest, extensively tested and certified builds of BlazeDS open source software to protect your investment. Access to certified builds are provided as it is tested and released, including patches, bug fixes and upgrades to newer releases at no additional charge for as long as the subscription is active. | ||
| Standard installation/product defects | Yes | Yes |
| Adobe provides technical support for standard product installation and troubleshooting for verified product defects on posted certified builds of BlazeDS open source software. Support does not cover issues related to modified code. | ||
| Product features/How to | Yes | Yes |
| Adobe supports product use, including commands, menu items, and core features outlined in the User Guide and online Help. | ||
| 5 Technical support incidents per subscription | Yes | |
| Bronze subscriptions include 5 Bronze technical support incidents per subscription during standard in region business hours M-F. | ||
| Unlimited technical & developer support incidents | Yes | |
| Gold subscriptions include unlimited incidents during standard in region business hours M-F for non critical service requests. | ||
| 24 x 7 production server down support | Yes | |
| Production Server Down Support is provided via phone when the problem results in extremely serious interruptions to a customer’s production system. It has affected, or could affect, the entire user community. Tasks that should be executed immediately cannot be executed because of a complete crash of the system or interruptions in main functions of the production system. Data integrity is compromised and the service request requires immediate processing as the issue can result in financial losses. | ||
| Bronze | Gold |
|---|---|
$1,500 per CPU |
$4,000 per CPU |
Two CPU minimum |
Six CPU minimum |
888-649-2990 |
The following contact information is for customers using Adobe Reader in North America.
Non-technical questions.
Get answers to technical questions about a specific product.
Telephone and Web Case Installation Support is not available for Adobe Reader.
For free support options for Adobe Reader please visit the Adobe Reader support center for online support and troubleshooting resources.
The following contact options are available for Bronze support plan contract holders and for Expert support plan contract holders.
The following contact options are available only if you have purchased a Developer Support contract.
Copyright © 2009 Adobe Systems Incorporated. All rights reserved.
Use of this website signifies your agreement to the Terms of Use and Online Privacy Policy (updated 07-08-2008).
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