OnLocation support plans

Find a support plan

The following table provides additional information to help you choose the appropriate support plan. If you have any additional questions or require assistance, please contact your Adobe sales representative or Adobe reseller.

Supported topics

Program Offering Bronze Gold
Standard Installation/ Product Defects Yes Yes
Adobe provides technical support for standard product installation and troubleshooting for verified product defects.
Product Features / How To Yes Yes
Adobe supports product use, including commands, menu items, and core features outlined in the User Guide and online Help.
Interoperability (basic) Yes Yes
Adobe supports the use of multiple Adobe products in a workflow, including product, file, and process troubleshooting for file types and applications that have been certified by Adobe to work together.
Interoperability (standard)   Yes
Adobe provides the basic interoperability support plus support for documented features using third-party applications and plug-ins. The customization of applications or Adobe file format is not supported.
Interoperability (Adobe Desktop and Server Products)   Yes
Adobe provides the standard interoperability support plus support for connections between Adobe products, between products and the operating system, and between products and required technologies such as databases and web servers. Support includes set up and configuration of Adobe products, but does not include configuration of third-party technology.
Scripting in Documents Scripting & Automation (ie. JavaScript, VBScript)   Yes
Adobe supports default scripting features (actions) included in Adobe products. Support includes troubleshooting (debugging) of scripts, steps, and expected behaviors of code provided with or generated by the Adobe application, but does not include creation or troubleshooting of user-authored code.
Network Configuration and deployment   Yes
Adobe supports installation and deployment of Adobe software on a network using Tuner, WMI, SMS, and other network installation technologies certified by Adobe.
Deployment Planning and Workflow   Yes
Adobe provides technical guidance and best practices for the deployment and configuration of server or volume licensing of new or upgraded Adobe products on a network environment. Support does not include the creation or approval of customized network roll-out plans.
Application Scripting & Integration    
Adobe supports application scripting and integration with certified third-party servers and other technologies. Support includes troubleshooting the script used to extend the functionality of core product features and may include samples to illustrate required capabilities; support does not include writing, troubleshooting or approval of production-ready code.
Code Samples    
Adobe supports code samples contained within the product and sample lines of code provided to a specific customer by a Support Consultant to illustrate desired capabilities; Adobe does not support code samples posted to an Adobe knowledgebase or user forum, and Support Consultants will not write or provide production-ready code.


Bronze Silver Gold Platinum

Single Incident $391

5-Incident Pack $1751

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Core price $1,2001

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Contact your Adobe reseller for pricing and sales information

This plan is not available for this product.

1Sales Tax may apply in some states.

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Contact Adobe support

The following contact information is for customers using OnLocation in North America.

Technical Support

Get answers to technical questions for a specific product.

Installation support

Support is available for issues related to installation and product defects.

Paid support

The following contact options are available for Bronze, Silver and Gold support plan contract holders.