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Shockwave Icon Macromedia Shockwave Player Frequently Asked Questions

If you are using the Flash player, please see Flash Player Support FAQ

Macromedia Shockwave Player
About Macromedia Shockwave Player
How to get Macromedia Shockwave Player?
The difference between the Macromedia Shockwave and Flash Players
 
Troubleshooting
Trouble with Macintosh OS X installation
Trouble with Windows XP installation
How to fix almost all Macromedia Shockwave Player issues
How to improve the performance of Shockwave Player?
How permissions affect installing the Shockwave Player with Windows NT and Windows 2000
How to check if Shockwave Player is working?
How to remove Shockwave Player from my computer?
How can I get a version of Shockwave Player for my non-Netscape, non-Internet Explorer web browser?
Why can't I install Shockwave Player properly with Netscape 6.0?
How to create Shockwave content
I need help with Director. Where can I get it?
 
Security
About Macromedia Shockwave Security
Does Macromedia Shockwave Player protect my privacy?
 
I need more information
I still have questions!
 
 

About Macromedia Shockwave Player
Shockwave Player is the web standard for powerful multimedia playback. The Shockwave Player allows you to view interactive web content like games, business presentations, entertainment, and advertisements from your web browser.

Over 200 million web users have installed the Macromedia Shockwave Player. These people now have access to some of the best content the web has to offer including dazzling 3D games and entertainment, interactive product demonstrations, and online learning applications. The Shockwave Player displays web content that has been created by Macromedia Director MX.

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How to get Macromedia Shockwave Player
The Shockwave Player is free, easy to get, and available to everyone on the web.

Download the latest version of the Shockwave Player.

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The difference between the Macromedia Flash and Shockwave Players
Flash and Shockwave Players are both free web Players from Macromedia. Together, they bring you the best rich media content on the Internet. Each has a distinct purpose. Flash Player delivers fast loading front-end web applications, high-impact web site user interaction, interactive online advertising, and short to medium form animation.

Shockwave Player displays destination web content such as interactive multimedia product demos and training, e-merchandising applications, and rich-media multi-user games. Through Xtras, Shockwave Player is also extendable to playback custom-built applications.

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Trouble with Macintosh OS X installation
In order to install Shockwave player you must have admin rights. Make sure to log on as a user with admin privileges.

Macintosh OS X requires that users have admin rights in order to install software that will be available for all users to use. An error can be produced when the user is attempting to install the Shockwave Player, but does not have permission install software. The problem of permissions may be caused by a previous installer incorrectly resetting privileges to the root folder. Read detailed information to resolve this issue in The Shockwave Player cannot be installed on Mac OS X (TechNote 16172).

If you have any comments or suggestions about the Shockwave Player for Macintosh OS X please feel free to contact us.

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Trouble with Windows XP installation
Users of the Microsoft Windows XP operating system receive the following message when attempting to install the free Shockwave Player:

"A file replacement was attempted on the protected system file file_name. To maintain system stability, the file has been restored to the correct Microsoft version. If problems occur with your application, please contact the application vendor for support"

To resolve this issue, Download the latest version of the Shockwave Player. For more information please see TechNote #15924 "Installing the Shockwave Player on Microsoft Windows XP"

Users of the stand-alone installer of Shockwave need to download the latest version.

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How to fix almost all Shockwave issues?
A version of Shockwave Player is pre-installed with some popular Internet browsers. Sometimes, damage to the Shockwave Player that's already installed can prevent your upgrading to the latest Shockwave Player. You can resolve almost all difficulties encountered with the Macromedia Shockwave Players by taking the following steps:

To fix most Shockwave issues:
1

Make sure you have the latest version of your Internet browser.

Note: Netscape Navigator 6.0 is not compatible with the Macromedia Shockwave Player. Update to the latest version of Netscape for Shockwave Player support.

Download the latest versions of Microsoft Internet Explorer, Netscape Navigator/Communicator, and America Online at their web sites:

Microsoft Internet Explorer
http://www.microsoft.com/windows/ie/

Netscape Navigator
http://channels.netscape.com/ns/browsers/

America Online
http://www.aol.com/

If there is a more recent version, download its installer to your desktop. Don't run this installer yet.

2

To uninstall the Shockwave player on Windows use the Add/Remove programs feature in the Control Panel to uninstall Shockwave. To uninstall the Shockwave player on a Macintosh OS, run the installer from the following link. This installer also contains an uninstaller:

Shockwave Player installer/uninstaller (Macintosh)

Save the uninstaller to your desktop, then quit/exit any applications you have open. Launch the uninstaller from your desktop and follow the instructions in the dialog boxes which appear.

3

If you downloaded the installer for a more recent version of your Internet browser, launch that installer now and follow its instructions.

4

Finally, reinstall the Shockwave Player.

Note: If you are using Internet Explorer for Windows and no dialog boxes appear when attempting to download the Shockwave Player, you may be experiencing an issue with Microsoft's Install On Demand feature.

If you had previously indicated to Internet Explorer that you did not wish to install the Macromedia web Players, Install On Demand will prevent their subsequent installation. You can undo this setting with the executables below:

For Shockwave Player

For all other players and uninstallers

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How to improve the performance of Shockwave Player?
Typically, a faster computer will play Shockwave content faster. A fast modem, ISDN or T1 connection to the Internet will enable Shockwave content to be downloaded to your computer more quickly. The best case scenario is to run only your web browser while viewing Shockwave content. Increase the amount of cache allocated to your browser to 10 MB and, if you're on a Macintosh, increase the amount of system memory allocated to your browser to at least 20 MB.

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How permissions affect installing the Shockwave Player with Windows NT, 2000 and XP?
If you don't have administrator access to your Windows NT, 2000, or XP-equipped computer, you may not be able to install the Shockwave Player successfully. Permissions can be tricky, but, in general, you should be able to install and use the Shockwave player if your administrator gives you full access to the Macromedia directory : C:Winnt\System32\Macromedia\ for Win 2000 and NT, and C:\WINDOWS\system32\Macromed for XP.

If this does not allow you to install and access the Shockwave and Flash Players, your administrator may need to experiment with varying levels of restriction to determine what works.

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How to check if Shockwave Player is working?
You can test your Shockwave Player here. The two movies will show if you have Flash and Shockwave Players installed. The version numbers of the both Players will be displayed in the test movie.To find out what the current version of the Shockwave Player is, check the Shockwave download page.

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How to remove Shockwave Player from my computer?
There is an uninstaller available at the following URL.:

Alternate Players Page

Note: The Shockwave Player installers for Macintosh also function as uninstallers.

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How can I get a version of Shockwave Player for my non-Netscape, non-Internet Explorer web browser?
Browsers that Macromedia officially supports are listed in Shockwave System Requirements. Many other browsers provide support for Netscape and Internet Explorer plug-ins and ActiveX controls. Usually, the Shockwave Player can be installed in these browsers in the same manner as with Netscape and Internet Explorer.

Although support for functionality depends on the browser, users can usually successfully install Macromedia Shockwave Player directly from Macromedia Shockwave Player Download Center. Refer to your browser manufacturer's web site for details or assistance.

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Why can't I install Shockwave Player properly with Netscape 6.0?
Netscape Navigator 6.0 does not support the Shockwave Player. Update to the latest version of Netscape to view Shockwave content. See the following TechNote for more information:

Shockwave support in Netscape Navigator 6.0 (TechNote 14859)

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How to create Shockwave content
Shockwave content is created with Macromedia Director. See the product page for details about using Director to create rich multimedia applications and web content.

Director Shockwave Studio Product Page
http://www.macromedia.com/software/director

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I need help with Director. Where can I get it?
For support options, please see the following sites:

Director Support Center
http://www.macromedia.com/support/director

Macromedia Support Programs
http://www.macromedia.com/support/programs/

Macromedia Online Forums
http://www.macromedia.com/support/forums/

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About Macromedia Shockwave Player Security

Security is one of our highest priorities. Refer to Macromedia's Security Zone for security bulletins and information regarding security and Macromedia products, including Shockwave Player.

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Does Macromedia Shockwave Player protect my privacy?
Please see Macromedia's Shockwave Player Privacy Frequently Asked Questions.

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I still have questions!
Most Shockwave Player issues are resolved using information in this document. Be sure to read this document thoroughly, and try all suggested troubleshooting steps.

Most information about Macromedia Shockwave Player is available in Macromedia Shockwave Player FAQ. If your questions are not answered in this TechNote, try looking there for answers. Additional information is also available from Macromedia Shockwave Player Support Center.

After checking the above resources, if you still have more questions, please contact us.

Note: Support is only provided via e-mail.

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