Accessibility

Support Knowledgebase

Removing Acrobat Reader 5.1 from Windows XP

To remove Adobe Acrobat Reader* 5.1 fromWindows XP, Adobe recommends that you use the Add/Remove Programs utility in Windows. Or you can manually remove Acrobat.

* In this document, "Acrobat Reader" includes Acrobat Reader with Search and Accessibility.

Note: These instructions don't remove shared files that may have installed with Acrobat Reader, including color management files (*.icc and *.csf files), Adobe Online, and components such as SVG Viewer. Also, these instructions don't remove files or folders (for example, My eBooks) that may appear in the My Documents folder as a result of using Acrobat Reader. If both Acrobat and Acrobat Reader are installed, Adobe Technical Support recommends that you manually remove them, reinstall Acrobat, and then restart the computer. For instructions on removing Acrobat, see Related Records.

To remove Acrobat Reader using the Add/Remove Programs utility:

1. Close Acrobat Reader.

2. Move any documents you want to keep (for example, PDF files) from the Acrobat 5.0 folder to another folder.

3. Choose Start > Control Panel.

4. Double-click Add or Remove Programs.

5. Select Change or Remove Programs, select Adobe Acrobat Reader 5.0, and then click Remove.

6. Click Yes in the Confirm File Deletion dialog box.

7. Click OK in the Remove Programs From Your Computer dialog box.

If Windows doesn't remove Acrobat Reader (for example, it displays a Details button with filenames listed, or it returns an error), do one of the following:

-- Reinstall Acrobat Reader in the same folder, and then complete these steps again.

-- Manually remove Acrobat Reader.

To manually remove Acrobat Reader:

Note: By default, Acrobat Reader installs in the Program Files\Adobe\Acrobat 5.0 folder. If you installed Acrobat Reader elsewhere, modify these instructions accordingly.

1. Close Acrobat Reader.

2. Move any documents you want to keep (for example, PDF files) from the Acrobat 5.0 folder to another folder.

3. Restart the computer to ensure that Windows isn't using any of the files you want to delete.

4. Delete the Acrobat 5.0 folder from the Program Files\Adobe folder:

-- If you can delete the folder, go to step 5.

-- If you can't delete the folder (for example, you receive an "access denied" error), do the following.

a. Choose Start > Run, type cmd in the Open text box, and then click OK. The Command Prompt window appears.

b. At the prompt, type cd [path to ActiveX folder] , and then press Enter. For example, type

cd C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX

c. Unregister the *.ocx files from the computer : At the prompt, type regsvr32 /u AcroIEHelper.ocx and then press Enter. For example, the line might be

C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX>regsvr32 /u AcroIEHelper.ocx

d. At the prompt, type regsvr32 /u PDF.ocx and press Enter.

e. Click OK in the RegSvr32 dialog box.

f. Close the Command Prompt window, and restart the computer.

5. Delete the following folders:

-- Program Files\Adobe\Acrobat 5.0

-- Program Files\Common Files\Adobe\Acrobat 5.0

-- Documents and Settings\[user profile]\Application Data\InterTrust

-- Windows\All Users\Adobe

6. If Microsoft Internet Explorer is installed, delete the NPDocBox.dll file (if present) and the nppdf32.dll file from the Program Files\Internet Explorer\Plugins folder or the Program Files\Plus!\Microsoft Internet\Plugins folder.

7. If Netscape Navigator is installed, delete the NPDocBox.dll file and the nppdf32.dll file from the Program Files\Netscape\Communicator\Program\Plugins folder.

8. Delete any shortcuts to Acrobat Reader from the Documents and Settings\All Users\Desktop folder.


Related Documents

Document 327928
Last edited - 08/01/2006

 

Got Some Time to Take a Survey?

Tell us what you think about this support site.