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Troubleshoot problems when downloading Adobe Reader (6.0-7.0 on Mac OS)

What's covered

Can't download Adobe Reader from the Adobe website

Can't find the Adobe Reader installer after you download it

Can't install Adobe Reader after you download it

Because downloading files involves many variables, you may encounter a variety of problems when downloading Adobe Reader from the Adobe website. You may be unable to connect to the Internet, a file may stop downloading prematurely, you may be unable to locate the Adobe Reader installer after downloading it, or you may experience errors or other unexpected behavior while installing Adobe Reader. Use the following troubleshooting guidelines to eliminate the problem.

Note: Adobe doesn't support third-party software, including, but not limited to web browsers.

Before you download Adobe Reader, make sure that your system meets these minimum requirements:

Adobe Reader 7.0

-- PowerPC G4, G5 processor

-- Mac OS X v.10.2.8 or v10.3 or v10.4

-- 128 MB of RAM minimum, 256 MB or greater memory recommended

-- Up to 110 MB of available hard-disk space

-- Safari 1.2.2 browser supported

Adobe Reader 6.0.x

-- PowerPC G3 processor

-- Mac OS X v.10.2.2-10.3

-- 32 MB of RAM with virtual memory on (64MB recommended)

-- 30 MB of available hard disk space (an additional 60 MB is needed temporarily during installation)

-- HFS formatted hard drive

-- Additional 70 MB of hard-disk space for Asian fonts (optional)

* Mac OS X v10.2.4 is required for the following Adobe Reader features: Search, Web Capture, and the download of Digital Editions (eBooks).

Can't download Adobe Reader from the Adobe website

Work through the tasks in this section if you try to connect to or download from the Adobe website and one or more of the following problems occur:

-- Nothing happens.

-- An error occurs, such as "The server returned extended information".

-- A file stops downloading prematurely.

1. Try to download Adobe Reader again.

Try to download Adobe Reader again by clicking the Download button.

2. Verify that your Internet connection is stable.

Try downloading from another popular website, such as www.download.com , www.microsoft.com/downloads/ , or www.apple.com/downloads/ . If you can't download from popular websites, your Internet connection may be unstable and you should contact your network administrator, helpdesk resource, or Internet Service Provider (ISP) to resolve the problem. See document 323068 , "Resolve an unstable Internet connection to the Adobe website or FTP Site" for more information.

3. Download when there is less activity on the Internet.

A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity (for example, late in the evening, early in the morning, or on weekends).

4. Increase available disk space.

If the hard disk doesn't have enough available space to store the file you want to download, the download may stop prematurely. You should verify that your hard disk has enough space for the file. (To determine the amount of space, double-click the Hard Drive icon on your desktop . and note the space available at the bottom of the window) To increase space, delete unnecessary files and applications, and then use a disk utility to defragment the hard disk. For assistance, see the Mac OS Help.

5. Set security options to the default level. (Internet Explorer only)

If you use Internet Explorer 5.0 or later, make sure that the security options in the Internet Explorer Preferences are set to the default level for your zone. High security can prevent you from downloading files. See the Internet Explorer Help for details.

Note: If you prefer to use a higher security option, see your network administrator or contact Microsoft.

6. Disable or remove download, firewall, or proxy software.

If you installed Internet download software, or if you run firewall or proxy software, disable the software, remove it, or contact its manufacturer to ensure that it works as expected and isn't damaged or incorrectly configured.

Can't find the Adobe Reader installer after you download it

Work through the tasks in this section if you can't find the Adobe Reader installer after you download it.

1. Determine if the Adobe Reader installer is on your computer.

To determine if the Adobe Reader installer is on your computer, search for it by its filename (for example, AdbeRdr70_DM_enu.full.dmg). To determine the name of the file you downloaded, return to the download page. If the file is on your computer, double-click it to install Adobe Reader.

2. Download the Adobe Reader installer again.

If the Adobe Reader installer isn't on your computer, try to download it again. When your web browser prompts you to choose a location for the file, specify a convenient location, such as the desktop, and note the name of the file so that you can find it after the download is complete.

Can't install Adobe Reader after you download it

Work through the tasks in this section if you can't install Adobe Reader after you download it.

1. Download and run the installer on another computer.

To verify that the file you downloaded isn't damaged, try running the installer file on another computer that meets the system requirements for Adobe Reader. If errors or other unexpected behavior occurs, the installer is likely damaged. Download the file again, or see document 323023 , "Resolve damaged downloads."

2. Install Adobe Reader to individual workstations.

You cannot install Adobe Reader onto a network drive and share it on multiple workstations. Instead, you need to install Adobe Reader onto each workstation or in each user's folder.


Related Documents

330983: Introduction to Adobe Reader 7.0

315823: Introduction to Adobe Reader 6.0

316431: Introduction to downloading files from the Adobe website

328652: Troubleshoot problems when downloading Adobe Reader (6.0-7.0 on Windows)

Document 328433
Last edited - 02/01/2006

 

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