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Freeze or error "...code: c000001d" occurs during startup (Photoshop Album 2.0)

Issue

When you try to start Adobe Photoshop Album, it freezes or returns the error "Adobe Photoshop Album 2.0 has encountered a problem and needs to close. We are sorry for the inconvenience. Error code: c000001d."

Detail

You're starting Photoshop Album for the first time after upgrading from a previous version.

Solutions

Do one or more of the following solutions:

Solution 1: Use the Recover command to repair the catalog when you start Photoshop Album.

1. Hold down the Ctrl key while you start Photoshop Album.

2. When Photoshop Album returns the message "Attempt to compact and recover this catalog, then open again?," click OK.

Solution 2: Delete the thumbnail cache file for the catalog.

Delete tn.4.cache, located in Documents and Settings\All Users\Application Data\Adobe\Photoshop Album\Catalog Folders\My Catalog.

Solution 3: Delete the thumbnail cache file, and then open the original catalog.

1. Delete tn.4.cache, located in Documents and Settings\All Users\Application Data\Adobe\Photoshop Album\Catalog Folders\My Catalog.

2. Start Photoshop Album and hold down the Ctrl and Shift keys until the Open Catalog dialog box appears.

3. In the Open Catalog dialog box, navigate to Documents and Settings\All Users\Application Data\Adobe\Photoshop Album\Catalogs.

4. Choose My Catalog-1.psa and click Open.

Solution 4: Locate and open the catalog you used in the previous version of Photoshop Album.

If you used a catalog other than the default catalog in the previous version of Photoshop Album, locate the catalog and open it.

To locate and open a catalog:

1. Choose Start > Search and then click All Files And Folders.

2. Search the hard disk for all catalog (*.psa) files.

3. Record the location of any catalogs that aren't located in Program Files\Adobe\Photoshop Album [version] \Shared_Assets\Database\odbc.

4. Start Photoshop Album and hold down the Ctrl and Shift keys until the Open Catalog dialog box appears.

5. Navigate to the location you identified in step 2 that contains the catalog you used with the previous version of Photoshop Album.

6. Choose the catalog, and then click Open.

Background information

When you start Photoshop Album for the first time after you upgrade from a previous version, Photoshop Album locates the My Catalog.psa file and makes a copy called My Catalog-1.psa. After copying the catalog, Photoshop Album converts My Catalog.psa to Photoshop Album 2.0 format and opens it. If the My Catalog.psa file or its thumbnail cache is corrupt, Photoshop Album may not start or may return an error.


Related Documents

Document 330418
Last edited - 08/24/2004

 

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