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Photoshop CS2 crashes when you start or when you open or save an image (Mac OS X v10.3 and v10.4)

Issue

When you start Adobe Photoshop CS2, or when you open or save an image, the application crashes, freezes, or quits with the error message, "The application Adobe Photoshop has unexpectedly quit."

Solutions

Do one or more of the following solutions:

Solution 1 : Install the Photoshop CS2 9.0.1 update.

Download and install the update from the Adobe website at www.adobe.com/downloads .

Solution 2: Troubleshoot Mac OS.

Different factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop, Photoshop may not necessarily be the cause--it may be the only application that uses enough memory or processor cycles to expose the problem. See Related Documents for the Photoshop CS2 system troubleshooting guide.

Solution 3: Reduce the number of applications running while you run Photoshop CS2.

Solution 4: Change the way you start Photoshop CS2.

If Mac OS is slow to start some processes, the Version Cue file manager may be the cause. Various workarounds for this issue include:

-- Restart Mac OS

-- Upgrade to Mac OS v10.4.3

-- Start Adobe Bridge before you start Photoshop.

Background information

A number of system-related factors can cause Photoshop to crash, such as bad RAM, a problem with the hard disk, device drivers or other installed software. A problem with the Version Cue file manager within Photoshop, which cannot be disabled, may also cause Photoshop to crash in some circumstances.

If you experience frequent crashes of Photoshop on Mac OS X when you start the application or when you open or save a file, please submit a bug report to: http://adobe.com/misc/bugreport.html and include the Crash Log located at Home/Library/Logs/CrashReporter.


Related Documents

331307: Troubleshoot system errors or freezes in Photoshop (CS2 on Mac OS X)

Document 332313
Last edited - 11/29/2006

 

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