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Error "files in the Adobe Application Support folder... are missing" when you start Photoshop on Mac OS

Issue

When you start Adobe Photoshop CS or CS2 on Mac OS, Photoshop displays the error message, "One or more files in the Adobe Application Support folder, necessary for running Photoshop, are missing. Please run the Photoshop installer and re-install Photoshop."

Solutions

Do one of the following solutions:

Solution 1: Copy the Adobe Unit Types file to Library/ScriptingAdditions.

Copy the Adobe Unit Types file in the Previous System folder to [hard disk] /Library/ScriptingAdditions.

Solution 2: Create a new ScriptingAdditions folder, and then reinstall Photoshop.

1. Create a new folder in [hard disk] /Library and name it ScriptingAdditions.

2. Remove and reinstall Photoshop.

Solution 3: Make sure there is not a space in the ScriptingAdditions folder name.

Background information

If you use the Archive And Install method to upgrade to Mac OS X v10.3 or v10.4 after installing Photoshop in a previous version of Mac OS X, then the system doesn't copy the Adobe Unit Types file to the ScriptingAdditions folder. Reinstalling Photoshop restores the Adobe Unit Types file, which enables you to start Photoshop.

Document 333517
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