What is Adobe® Captivate® 5.5?: Adobe Captivate 5.5 software is a rapid eLearning authoring tool that lets almost anyone create and maintain complex content like software demonstrations, interactive simulations, branching scenarios, and quizzes without programming. Its intuitive user interface and extensive feature set lets users craft professional content, be more productive, and deliver their eLearning content virtually anywhere.
Who should use Adobe Captivate 5.5?: Adobe Captivate 5.5 is ideal for trainers, educators, technical support managers, and sales and marketing professionals who need to rapidly create and conveniently maintain interactive simulations, training materials, software demonstrations, quizzes, self-service demos, and scenario-based training materials without learning programming or outsourcing the task to professional developers.
What kinds of training content can I create using Adobe Captivate 5.5?: You can create most types of simulation-based or interactive eLearning content with Adobe Captivate 5.5, from software simulations to quizzes. Whether you need simple SWF versions of slide-based presentations or complex scenario-based, soft-skills training, generate it easily without programming.
What are the new features in Adobe Captivate 5.5?: Adobe Captivate 5.5 offers more options to develop attractive eLearning content, including gradients and shadows and new out-of the-box quiz templates. Publish projects in the MP4 format and deliver them via YouTube and iOS devices.
Can Adobe Captivate 5.5 be integrated with a workflow using Adobe Flash® products?: Yes. All the eLearning content you create using Adobe Captivate 5.5 can be saved in SWF format and viewed using a standard web browser with Adobe Flash Player 9 or later software. You can also import custom-designed animations (like zigzag motion) created in Flash Professional into an Adobe Captivate project and apply them to selected objects; export Adobe Captivate content to Flash for advanced editing or scripting; and import SWF, FLA, and FLV files into Adobe Captivate projects.
Does Adobe Captivate 5.5 integrate with Adobe Connect™ and Adobe Presenter?: Adobe Captivate 5.5 provides tight integration with Adobe Connect software, allowing authors to improve training effectiveness by adding a layer of interactivity to Adobe Presenter† presentations and Adobe Connect online meetings. Users can also deliver content through standard web browsers and track and manage courses and learners by publishing Adobe Captivate files directly to Adobe Connect Enterprise Server.
What kinds of rich media can I include in my Adobe Captivate content?: You can import content from a variety of formats, including image formats (PSD, GIF, JPEG, PNG, BMP, ICO, EMF, WMF and POT); sound formats (MP3 and WAV), and popular animation and video formats (SWF, FLV with metatags, AVI, and MOV).
Is Adobe Captivate 5.5 compatible with Learning Management Systems (LMSs)?: Yes. Adobe Captivate 5.5 generates SCORM 2004– and SCORM 1.2–certified content as well as AICC-compliant content and offers one-click publishing to leading LMSs. Adobe Captivate 5.5 automatically generates the manifest file — an XML document that contains all the data required by the LMS to communicate with Adobe Captivate content.
Does Adobe Captivate 5.5 integrate with other authoring tools?: Yes. Adobe Captivate 5.5 integrates with Adobe Connect, so users can add interactivity and quizzes to Adobe Presenter* presentations or live meetings and publish directly to Adobe Connect Enterprise Server to track and manage courses, learners, and scoring data. Users can export Adobe Captivate projects to Flash for more complex editing and ActionScript® coding; the SWF files generated by Adobe Captivate can be used with any of the tools that support the insertion of SWF files, such as Adobe Acrobat or Dreamweaver® software. Adobe Captivate 5 also integrates with the Questionmark Perception assessment tool.
Can I import Microsoft PowerPoint 2007 and 2010 projects into Adobe Captivate 5.5?: You can import projects created in PowerPoint 2007 and 2010 in the PPTX format, as well as the PPT format, into Adobe Captivate 5.5. You can also edit PowerPoint content in Adobe Captivate and keep the projects in sync.
How does Adobe Captivate 5.5 compare with other screen recording tools (such as Camtasia)?: Adobe Captivate 5.5 lets you generate robust software simulations with multiple learning modes in a single recording session. These include demonstrations and interactive simulations for practice and assessment. The recording appears as a series of individual slides, and you can easily edit auto-generated text captions, highlight boxes, audio, mouse paths, and even the captured images.
What international language support exists for Adobe Captivate 5.5?: Adobe Captivate 5.5 supports Unicode and is available in English, French, German, Italian, Japanese, and Korean versions. All editions include a completely localized user interface and documentation. The AutoText Captions feature automatically generates caption text in Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Norwegian, Spanish, and Swedish. Authors can customize the AutoText caption file to support additional languages.
Is Adobe Captivate 5.5 compatible with Microsoft® Windows® 7?: Yes. Adobe Captivate 5.5 is certified for Microsoft® Windows XP with Service Pack 2 (Service Pack 3 recommended); Windows Vista® Home Premium, Business, Ultimate, or Enterprise; or Windows 7.
Is Adobe Captivate 5.5 available for the Mac OS?: Yes. Adobe Captivate 5.5 is now available for the Mac OS (Mac OS X v10.5.7 or v10.6) running on a multicore Intel® processor.

Pricing and Purchasing Information

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How much does a new license for Adobe Captivate 5.5 cost?: A full license for Adobe® Captivate® 5.5. Adobe Store
How much does it cost to upgrade to Adobe Captivate 5.5 from previous versions?: Please visit Adobe Store to upgrade to Adobe Captivate 5.5 from Adobe Captivate 5, Adobe Captivate 3 and Adobe Captivate 4 respectively. Users of RoboDemo 5 or earlier, Macromedia® Captivate, or Adobe Captivate 1 or 2 must purchase a full license for Adobe Captivate 5. Adobe Store
Does Adobe offer educational pricing for Adobe Captivate 5.5 ?: The education edition of Adobe Captivate 5.5 is available at a discounted price to qualified educational users. To learn more about education prices, visit the Adobe Education Store.
I am a volume licensing customer. Are there policies I should be aware of?: Check the Adobe Volume Licensing page for more details.
Can I try Adobe Captivate 5.5 before I buy it?: Yes. You can download a free, fully functional 30-day trial version of Adobe Captivate 5.5.

Support Information

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Where do I go if I have customer service questions?: For answers to commonly asked customer service questions, visit the customer service page.
Where do I go if I have technical support questions?: For answers to commonly asked technical support questions, visit the support page.
What is activation?: Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.
What information is passed to Adobe during activation?: Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.
How many times or how often will I have to connect to the internet?: The machine with Adobe Captivate 5.5 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product.
Do I need to do anything to activate the software?: Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.
How long can I use the product before I need to activate?: The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application will not launch until an Internet connection is detected and the software can be activated.
What happens if I do not have Internet connection or do not activate my product?: The software will silently try to connect to the Internet to activate for the first seven days after the first launch of your serialized product. If the software has not activated within the first seven days, you will receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it will silently activate the product.
If I don’t have Internet connection, can I call Support for phone activation?: No. Activation of the product via the Internet is required for Adobe Captivate 5.5. If your system is connected to the Internet and you receive an activation reminder, please contact your local Customer Support for assistance. Customer Support, however, will not be able to activate your software over the phone if you don’t have an Internet connection.
I have an Internet connection, but received a reminder I still need to activate my product. What do I need to do?: If your system is connected to the Internet and you have received a reminder asking you to activate your product, please contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/support/contact/.
I work for a company that has a volume license agreement with Adobe. Do I still need to activate?: Yes. All Adobe Captivate 5.5 users will need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/support/contact/.
I work for a company that has a license with Adobe and I’ve already activated one of my computers. Do I need to activate the others?: Yes. Every computer that has Adobe Captivate 5.5 installed will be required to activate in order to continue using the software.
I work for a company that has a license with Adobe and our company systems do not connect to the Internet due to firewall restrictions. What do I need to do to make sure the software doesn’t stop working?: If your company has firewall restrictions that prevent the machines from connecting to the Internet, please have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/support/contact/.
Can I choose not to activate my Adobe Captivate 5.5?: Activation of Adobe Captivate 5.5 is required via the Internet to continue use of the product. Activating your product helps protect your computer and your environment by ensuring you are using a genuine Adobe product. Activating your product has other benefits as well, please visit http://www.adobe.com/products/activation for more information. The machine with Adobe Captivate 5.5 installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product will stop working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact their local Customer Support. The phone numbers for Customer Support can be found at http://www.adobe.com/support/contact/.
I didn’t know I needed to have an internet connection when I purchased Adobe Captivate 5.5? Is there a way to activate without having an internet connection?: No. Activation of Adobe Captivate 5.5 is required via the Internet. Each machine with one of these applications installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.
I didn’t know I needed to have an internet connection when I purchased Adobe Captivate 5.5. What is the return policy?: For details on Adobe return policies in your region, go to http://kb2.adobe.com/cps/153/tn_15327.html
Are activation and registration the same thing?: No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.
I have registered my product but am still being asked to activate. What do I need to do?: Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options including access to support, notification of product updates, newsletters, special offers and invitations to Adobe events.
I misplaced my product key. How can I get a new product key?: Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, submit a request online at any time. For faster service when calling, please have your invoice number available.

Subscription information and pricing

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What is an Adobe eLearning software subscription?

A subscription is a new, more flexible way to get eLearning software. It gives you ongoing access to eLearning software for a low monthly fee, as well as access to every upgrade version at no additional charge, as long as your subscription remains active.

Which Adobe eLearning software is available on a subscription basis?

The following Adobe eLearning software is available by subscription:

Adobe® eLearning Suite 2.5
Adobe Captivate® 5.5

Is there any difference between the Adobe eLearning software offered by subscription and that available through the traditional purchasing model?

There is no difference in functionality, and system requirements are the same. The only difference is that if you cancel a subscription, you will no longer be able to use the software.

Is subscribing to Adobe eLearning Suite or Adobe Captivate the best choice for me?

Subscribing is a great option to consider if:

You use an individual eLearning tool, like Adobe Captivate or Adobe Flash® Professional, and would like access to everything offered by Adobe eLearning Suite, at an affordable monthly cost
You haven’t upgraded your software in years and want to move up to the current version at an affordable monthly cost
You have never used Adobe eLearning software and want an alternative way to try it for the first time

Also, the month-to-month plan is a terrific option if you work on a freelance basis, are a small business owner and have only an occasional need for Adobe eLearning software, or want to move your staff to Adobe eLearning software with a smaller initial financial outlay.

Do I install the subscription software on my computer, or is it a cloud-based application that I log on to via the Internet?

Subscription editions are similar to retail versions of Adobe eLearning software in that they are installed locally on your computer. The functionality of a subscription edition is no different from that of the retail product. You do not need to be online to use your Adobe eLearning software subscription; however, you need to be online when you install and license your software, and at least once every 30 days thereafter. The software will alert you if you need to make an Internet connection for a license status check.

Where can I purchase Adobe eLearning software subscription editions?

Adobe eLearning software subscriptions are available exclusively through Adobe.com.

I’m currently using a 30-day trial version of Adobe eLearning Suite/ Adobe Captivate. Can I convert that to a subscription?

If you are already using a trial of an Adobe eLearning product that is available by subscription (see list above), simply visit the Adobe Store and buy a subscription for that product. Select the Subscription option when you add the product to your online cart. We will provide you with a serial number at the end of your purchase. You can simply copy and paste the serial number when you launch your trial and follow the instructions on the screen to start using your subscription product. Note that you can convert only an Adobe eLearning Suite 2.5 or Adobe Captivate 5.5 trial to a subscription. Earlier trial versions cannot be converted to a subscription.

When I purchase a subscription from Adobe.com, will I receive a retail box in the mail that contains the software?

No. When you purchase your subscription, you will be able to electronically download the software. Your serial number and a link to the electronic download will be emailed to you as soon as you purchase the software.

What does my Adobe eLearning software subscription include?

Your subscription includes access to current and future versions of the Adobe eLearning application as long as your subscription remains active. Along with the software, you also have access to Adobe CS Live*, a set of online services that support, and in some cases integrate with, Adobe eLearning software to help make tasks such as creative reviews and web page testing more convenient and efficient.

What subscription plans are available?

Adobe offers both one-year and month-to-month plans. One-year plans have lower monthly payments and require that you remain a subscriber for at least a year. Month-to-month plans provide the flexibility of a short-term commitment that allows you to stop and restart the subscription as your business needs change but are somewhat more expensive each month. Note that if your subscription is inactive for more than six months, you will need to purchase a new subscription.

How much does it cost to subscribe to Adobe eLearning Suite or Adobe Captivate

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

How will I be billed for the month-to-month or one-year plan?

Your credit card will be billed each month under either plan. See terms and conditions for details.

Are there different payment options for subscription software?

Currently, the only way to pay your monthly subscription fee is by credit card.

Will the cost of my subscription increase?

If you maintain a one-year plan, the cost of your subscription will not go up during that year. Beyond that, the price of Adobe eLearning software subscriptions is subject to change.

Is there a price discount if I already own Adobe eLearning Suite or Adobe Captivate and want to subscribe to the latest version?

No. There is no price discount on a subscription if you own a Adobe eLearning software application. However, you may be eligible for an upgrade price if you buy the retail version of Adobe eLearning Suite or Adobe Captivate. Check the buying guide for the product you own on Adobe.com to help determine your options.

Where can I buy a subscription edition of Adobe eLearning Suite or Adobe Captivate?

Subscription editions of Adobe eLearning software are available only on Adobe.com.

Can I purchase a volume license for a subscription edition product?

Currently, only individual subscription editions are available, and only on Adobe.com.
Licensing customers should consider the Adobe Upgrade Plan.

Are Adobe eLearning software subscriptions available for government or education customers?

No. Currently, only individual retail subscription editions are available, and only on Adobe.com.

What language versions of Adobe eLearning software are available by subscription?

Adobe eLearning Suite 2.5 subscriptions are being made available in the following languages: English, French, German, and Japanese. Adobe Captivate 5.5 subscriptions are being made available in the following languages: English, French, German, Italian, Japanese, and Spanish.

How do I purchase and get started with my Adobe eLearning subscription software?

Getting started with a subscription is fast and easy:

Go to Adobe.com and choose your product, plan, and delivery method (download only), and then complete the purchase.
Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software.
Once you download the product, simply double-click the installer and follow the onscreen instructions to install your product and start your subscription.

When does my subscription begin?

Your subscription begins as soon as the order is fulfilled by the Adobe Store.

What if I have problems downloading my software?

Visit the Adobe Store download forum, where you can find information about typical software download issues.

Where can I access my serial number on Adobe.com?

Choose Your Downloads from the Your Purchases pull-down menu on the Adobe Store. You will find a column that displays the serial number for your subscription, along with a link to download the product.

What is an Adobe ID and why do I need one to use my subscription edition product?

During the course of your purchase and installation, you will be asked to create or enter an Adobe ID. An Adobe ID is simply your current email address.
When you install your software, you will be required to enter the same Adobe ID that you used to subscribe in order to:

Help ensure that the person who subscribed is the same person who is installing the software
Enable Adobe to send you important account information in the event your subscription is about to expire or cannot be charged
Provide you access to CS Live online services (your ID and password are your login credentials)

Adobe respects your privacy and will send you information about other Adobe products or services only if you explicitly opt in for such messages.

You should ensure that your Adobe ID is your current active email address; if not, please update it.

If I subscribe to multiple products, will I need to create multiple Adobe IDs to use them?

No. You can use the same Adobe ID with all your Adobe products, including subscriptions. Each subscription is considered a separate purchase, and you may receive a separate email for each subscription if there is a problem associated with multiple subscriptions on your account.

What is CS Live, and how is it related to a subscription edition product?

When you start your subscription, by entering your Adobe ID, we will also set up your complimentary access to Adobe CS Live online services*. CS Live online services are designed to support, and in some cases integrate with, Adobe eLearning software to help make tasks such as creative reviews and web page testing more convenient and efficient.

What are the terms and conditions for an Adobe eLearning software subscription?

See subscription terms and conditions.

On how many computers may I install my subscription edition software?

See the product license agreement for the software you wish to subscribe to.

What is product activation?

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe's rights as a software developer. Activation helps confirm that the software you bought is not counterfeit; you will not be able to use your Adobe subscription edition software if it is not activated.

Is activation required to use a subscription edition product?

Yes. In the event that we cannot activate the product, we will warn you when you launch the application. Note that blocking access to the activation server will prevent the product from launching.

I am a small business owner and want to distribute subscription edition products to my employees. Is there any way to do that?

If you own your own business and need to purchase ten subscription edition products to get your team up and running, you will have to download and install all ten subscription products using the same Adobe ID that was used when you purchased the product. This means that your Adobe ID and password will have to be entered on each of the systems on which you install the applications.

I need to stop and restart my month-to month plan to accommodate my business needs. How do I do that?

You can suspend your month-to-month plan at any time by simply logging into your account on Adobe.com and turning off auto-renew. Once you have done so, your subscription will not be renewed at the end of the current billing cycle. You will be able to use the software until the end of your current billing cycle, after which trying to launch the software will result in a message that says your subscription has expired.

Adobe will keep your information on file for 180 days. If you want to restart your subscription within the 180-day period, simply go to the subscription manager and turn on auto-renew, and assuming your billing information is still valid, your subscription will start again. When you launch the application, follow the instructions on the screen to begin using your Adobe eLearning software again. Note: If a new version of your product has been released while your subscription was inactive, a link to the new version will be available from the Your Subscriptions option in the Your Purchases pull-down menu on the Adobe Store.

If I want to restart my month-to-month or one-year subscription, can I do that at any time?

You can restart your subscription to either plan within six months of canceling. After six months, your account will be deactivated and you will have to purchase a new subscription on Adobe.com. If the version of the Adobe eLearning software you have installed is still the current version, you do not need to download it again, even if you are past the six-month period. Simply launch the installed software and enter your new subscription number.

I started with a month-to month plan and would like to change it to a one-year plan. How do I do that?

Call Adobe Customer Service for assistance in making this change.

Can I return my subscription edition product?

You can return a subscription edition within the first 30 days of purchase and get a full refund. The return process can differ for various countries or regions. Learn more about returning products in North America or Europe and Asia Pacific.

My subscription has expired. How do I renew it?

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you will be notified by email and your software will display an alert that your subscription has ended. If it has been less than six months since the subscription ended, simply click the Renew button displayed with the alert to go to the subscription manager and enter the information required to restart your subscription.

What do I do if I want to cancel my subscription?

You may cancel a month-to-month subscription by going to your account on Adobe.com. To cancel a one-year subscription, you must contact Adobe Customer Service. If you cancel your subscription before meeting the one-year commitment date, you no longer qualify for one-year subscription pricing. The amount you owe will be recalculated based on the difference between monthly and yearly commitment pricing for the number of months your subscription was active, and your credit card will be charged that amount. Subscriptions canceled within the first 30 days will be refunded in full.

If I cancel my subscription, does that mean I can still use my software, and that I just won’t receive updates for the most current version?

No. When you cancel your subscription you will no longer have access to any version of your Adobe eLearning Suite subscription software.

If I decide I want to buy Adobe eLearning Suite or Adobe Captivate rather than continue to subscribe to it, will I receive a discount?

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe eLearning software.

If I decide I want to buy Adobe eLearning Suite software rather than continue to subscribe to it, do I need to reinstall the product?

If you buy the same product that you were previously subscribing to, you do not need to download or reinstall it. You can deactivate the product by choosing Help > Deactivate in the menu bar. Then, the next time you launch the product, simply enter the serial number that came with your new purchase. If your subscription has already expired, when you launch the application, simply enter the new serial number to begin using the software again.

How will I receive updates to my subscription edition product?

You will be eligible to receive updates to the subscription edition of Adobe eLearning Suite or Adobe Captivate as long as your subscription remains active. Adobe will notify you by email of updates as they become available. The email will contain instructions on how to access and install the update.

Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades will be made available through the updater in the Adobe Application Manager, just as in the regular versions of Adobe eLearning software.

When will I receive my Adobe eLearning software upgrades?

You will receive notice of applicable upgrades as soon as they are announced by Adobe. Adobe will email you with instructions on how to access and install the latest version once it becomes available.

When an upgrade to my subscription edition product becomes available, am I required to install it?

No. You are not required to install any new version of the subscription software, and you have a great deal of flexibility on when you install an upgrade, should you choose to do so. You can continue using your current version of the product for one full year after the subsequent version is released.

Who do I contact if I have problems related to managing my subscription, such as billing, installation, changing plans, or restarting a subscription?