Unified Workspace
In many enterprises today, key customer data is stored across multiple silos and marketing channels. This information fragmentation prevents sales and service agents from providing accurate, responsive customer care.
Bring it all together
Adobe’s Unified Workspace solution combines customer information from multiple sources into a single workspace. So agents can see the big picture as well as the details to expedite service, satisfy customers, and foster loyalty and trust.
Shorten service cycles
Agents get fast, easy access to critical information, reducing the length and frustration level of every call.
Boost sales and satisfaction
Customer profiles sharpen agent insights, supporting more accurate recommendations, upsells, and cross-sells.
Keep requests moving
Offline or in the field, agents can communicate with office workers in real time to keep sales and service requests moving.
Solution capabilities |
Task management
Manage and organize projects, or work by tasks.
Enable efficient navigation with task visualization.
Document access
Automatically select documents by task, and easily modify documents assigned to tasks.
Working online or offline
Support customers whether you are connected or offline. Automatically update data once connectivity resumes.
Mobility
Work from a variety of mobile endpoints, including desktops, laptops, and Apple iPad.
Solutions by industry |
Swiss Accident Insurance Fund
SUVA uses Adobe solutions to continuously process and update customer information for improved customer service and streamlined operations.
Adobe@Adobe: Integrated customer service delivery
Adobe transforms customer service and sales using its own solutions for more responsive, integrated service delivery.
Poor Online Customer Experience Creates Disloyal Customers
Forrester Research (Jul 01, 2010)
Vendors, like their clients, believe they provide poor online experiences, and even though they escalate their customer experience to executives, they're not happy with the progress.
Customer Experience Lies Beyond Service Improvements
Forrester Research (May 31, 2011)
Satisfaction at all steps across the customer lifecycle is low. Fixing the research and purchase processes, specifically, represents a big opportunity for vendors.
Resources |
