Accessibility

Citizen services

Adobe LiveCycle solutions eliminate many redundant processes and enable us to better serve citizens. — Illinois Department of Human Services

Expectations are high even if budgets are low. Citizens and businesses are demanding faster, easier, more responsive experiences when dealing with government agencies. Yet those same agencies are being asked to do more with less. Efficiency gains are essential.

With Adobe Government Solutions, you can:

  • Simplify benefits selection and sign-up through engaging, guided, and accessible online experiences, available on virtually any device or platform
  • Automate both electronic and paper-based processes for capturing, validating, and routing data to improve response times
  • Increase protection for personal information with flexible options for granting and revoking access permissions, or setting expirations

Adobe Government Solutions in action

Department for Work and Pensions (DWP) uses Adobe LiveCycle ES Software to automate and streamline interaction and payment processes between the agency and 408 local authorities. By replacing the transfer of information from 6,000+ floppy disks a year, to online interactive forms, DWP was able to:

  • Reduce error rates
  • Minimize administrative costs
  • Improve services to local authorities and citizens
  • Eliminate costs for postage and disks
  • Deliver forms automation

Read case study (PDF, 392k)

See what Adobe solutions can do for you

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Benefits and services delivery

Streamline the intake and correspondence process to increase constituent access to services.

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Training and collaboration

Allow anyone, anywhere to collaborate on projects, conduct meetings, and deliver training in real time.


Customer success stories

Info to go

Download relevant documents with details on how to streamline and simplify the intake and correspondence process to increase constituent access to services.

Citizen and social services portfolio (PDF, 2.0M)


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