Nurture loyalty for long-term relationships
With Adobe® LiveCycle® Enterprise Suite 2.5 (ES2.5) software, you can enhance customer satisfaction, increase operational efficiencies, and reduce costs by targeting communications more effectively and automating the generation of personalized documents.
LiveCycle solutions for communications management (PDF, 2.0M)
Learn how to engage customers and reduce costs by automating the generation of personalized electronic and paper documents.
Step-by-step workflow diagram
View a typical account enrollment scenario to see how you can use LiveCycle ES2.5 to manage and automate personalized communications with your customers.
User-driven communications
Assemble predefined content blocks along with authored content to create personalized communications. Integrate review and approval processes to improve quality control mechanisms. Examples:
- Correspondence
- Welcome kits
- Supply chain collaboration
System-generated communications
Use dynamic templates populated with variable content to create personalized communications. Quickly and intelligently assemble a document package based on rules. Support high-volume, on demand, or batch communications and scalable workflows. Examples:
- Statements and invoices
- Purchase orders
- Renewals
Why LiveCycle ES2.5 is your best choice
- One solution helps you manage both user-driven communications and system-generated communications for lower TCO and more consistent communications.
- The same template assets can be used for both data capture and document generation.
- With LiveCycle ES2.5, you can provide interactive two-way communications, such as Interactive Statements.
- Ubiquitous Adobe Flash® Player and Reader® clients extend collaboration and communication to all required business stakeholders, including customers, partners, or suppliers, with no additional cost, effort, or training required.
- Built-in, standards-based security provides confidentiality and integrity of information and a complete audit trail of communications to improve regulatory compliance.
- Integration with back-end systems does not require extensive custom development.
- Customers can rely on standards-based, more secure communications delivery through PDF for document services and Flash Player for more intuitive user experiences over the web.
Customer stories
Bombardier
Leading manufacturer uses Adobe Acrobat and LiveCycle Rights Management ES to protect intellectual property and give authorized customers easier access to sensitive information.
Janus Health Network
Innovative system built on Adobe LiveCycle ES helps solve complex communications requirements for in-home healthcare.
Avow Systems
Provider of certified transcripts saves universities hundreds of thousands of dollars annually with Adobe LiveCycle ES solutions.
Postecom
Italian high-added-value service company uses Adobe LiveCycle solutions to adopt electronic billing processes authenticated by digital signatures and timestamps.
See how a bank can use LiveCycle ES2.5 to quickly resolve a customer dispute.
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Build it with
LiveCycle ES2 modules
- Business Activity Monitoring
- Content Services
- Data Services
- Digital Signatures
- Forms
- Output
- PDF Generator
- Production Print
- Process Management
- Reader Extensions
- Rights Management
Solution Accelerators
Customize and extend your LiveCycle implementation with solution-specific code and best practices.
