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Product Upgrade FAQ

Finding Your Serial Number

Where can I find my product serial number?
If the software program is installed, you can find the serial number in the "About [Software Title]" section in the Help menu (Windows) or the Apple menu (Macintosh). If you have a boxed product, you can also find your serial number on the registration card that came in the package.
I can't find my serial number. Can Macromedia help?
If you've registered your product, Macromedia can look up the serial number for you. Visit our online help form or call Customer Service at (800)833-6687. Your product was automatically registered if you purchased it through the Macromedia Online Store, by phone from the Macromedia Order Center, or from the Buy Now option on your free trial version. If you haven't registered your product, Macromedia can provide you with a new serial number if you send us proof of purchase (copy of a commercial invoice or receipt).

Product Registration and Benefits

Does registering my product begin my 90-day free support period?
No. Your free technical support does not begin until your first phone call or e-mail seeking technical assistance.
What are the benefits of software registration?
When you register your product, you are eligible to receive 90 days of free technical support. Macromedia will also keep your serial number on record (we can look it up for you if you ever lose it). Registration also gets you timely notification of product updates, revisions, free extensions, new products, and more. If you choose, you can also receive special offers and upgrade discounts by e-mail.
How do I register my product or my new upgrade?
You can register your product by submitting the software registration online form, by mailing in the registration card that came in your product box, or during the installation process itself. Your product will be automatically registered if you purchase it through the Macromedia Online Store, by phone from the Macromedia Order Center, or from the Buy Now option on your free trial version.

Platform Upgrades

Can I upgrade from one platform to another for Macromedia Design and Development products? For example, if I own Dreamweaver for Windows now, can I switch to Dreamweaver for Macintosh when I upgrade?
A. No. You must purchase your upgrade product on the same platform as the eligible product that you now own.

Education Upgrades

Can I upgrade my education version products to full commercial versions?
A. No. Macromedia does not offer upgrades from education versions to full commercial versions. Once you have purchased a commercial version, however, you will be able to upgrade to future versions of the product.

Where to Purchase Macromedia Upgrades

Where can I purchase Macromedia upgrades?
You can purchase Macromedia upgrades from: