Stop the churn before it happens.
You work hard to get customers. Adobe Analytics helps you keep them. The customer churn analysis feature helps you identify and focus on higher value customers, determine what actions typically precede a lost customer or sale, and better understand what factors influence customer spending. When you improve customer retention, you substantially improve the bottom line.
Features of customer churn analysis
Understand which actions hurt and which strengthen customer relationships so you can serve them better.
Identify which customers are worth more time based on online and offline customer data, and then use audience clustering to influence similar, high-value customers.
Predict and target customers who are most likely to fall away with easy-to-use workflows built with advanced data science.
Connect customer satisfaction information with all your other data to better understand customers and improve loyalty.
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