As a registered owner of the currently shipping version of an Adobe product, you are eligible to receive person-to-person installation and product defect support. This includes issues related to crashes and errors caused by the Adobe software, all at no charge. Support for other issues is not included.
So that we can maintain a high level of person-to-person support, you will be required to provide credit card billing information up front in the event that your support request is not covered under complimentary support. The technical support representative will determine if your support issue is complimentary or billable.
To access technical support, just dial the technical support number* for the Adobe product you own. It will take just a few moments to register your product to get your support experience started!
Note: Person-to-person support for free products, such as Adobe® Reader® software, is available only through Adobe Expert Support.
Adobe bundles some of its products with third-party hardware such as scanners, cameras, computers, and printers. Bundled Adobe products are eligible for both free online and fee-based support, but may not be eligible for free person-to-person support. For details on eligibility, see the support information that was included with the hardware purchased.
Person-to-person support for printer drivers is available only for printer drivers bundled with Adobe products. For printer drivers not bundled with Adobe products, we offer these other support options: Adobe User to User Forums* and the printer drivers support page.
Person-to-person complimentary support is available for the current shipping version of Adobe desktop products. If you need support for the previous version, please see our Expert Support options. If you need support for a release older than one previous version, we encourage you to post your question in the online User to User Forums*.
The current shipping version is defined as the most recent upgrade and its updates. For example, 5.5 is an upgrade from 5.0, and 6.01 is an update to 6.0. Visit the Adobe product pages for information about the newest versions of Adobe products.
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