How can we help you?
Try this first:
Most common solutions are found here:
Download, install trials
Still need help?
For faster service:
Make sure you have access to the computer on which you are trying to install.
Go to Adobe Support and choose your product. Then go to its online Help and Support Center.
Adobe also offers paid phone support for a £25 fee per incident as well as other customized support options. To purchase support, call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
For faster service:
Make sure you have access to the computer on which you are trying to install.
Most common solutions are found here:
Adobe Volume Licensing (AVL) Self Help and Support
Still need help?
Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
For faster service:
Make sure you have access to the computer where you are trying to install your product.
Most common solutions are found here:
Download and installation support
Still need help?
For faster service:
Make sure you have access to the computer on which you are trying to install.
Most common solutions are found here:
Download and installation support
Support is provided by the manufacturer of the product that you received your bundled software with.
Still need help?
Adobe offers paid phone support for a £25 fee per incident* as well as other customized support options. To purchase support, call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
* Adobe does provide free installation support for software included with Dell devices worldwide or with Sony devices in Japan.
For faster service:
Make sure you have access to the computer on which you are trying to install.
If you installed on more than two computers, start your software on one computer and choose Help > Deactivate.
Still need help?
For faster service:
Have your serial number ready (look for it on the product box or in your order email), and make sure you have access to the computer on which you are installing. (See Find a serial number.)
Most common solutions are found here:
Serial number errors
Still need help?
Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
For faster service:
Make sure you have access to the computer on which you are trying to enter your serial number.
Log in to your account to see your registered products and find your serial number.
Still need help?
You can find your serial number on the product box or in your order email.
Still need help?
Go to Adobe Support and choose your software. Then go to its online Help and Support Center.
Still need help?
If you purchased standard, single-user software or services, you are eligible for unlimited free installation support as well as additional free phone support during a limited time period. View the Adobe support programs for details. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
For faster service:
You must register your software to get product support. Register now
Go to Adobe Support and choose your software. Then go to its online Help and Support Center.
Still need help?
Adobe also offers paid phone support for a £25 fee per incident as well as other customized support options. To purchase support, call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
Is it possible you've already registered? Log into your account to see your registered products.
Otherwise, register your product now.
Your login name is usually your email address. Get help with your login name or password.
Still need help?
Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
For faster service:
Have your Adobe ID or a recent order number ready.
Your login name is usually your email address. Get help with your login name or password.
Still need help?
Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
Visit the Adobe Store to buy, get product information, or speak to a sales specialist.
If you're a student or staff member at an accredited educational institution, visit Adobe's Education Store.
Visit the Adobe Connect store to buy Connect for up to 100 users. To buy Connect for more users, request a consultation with Adobe or find a reseller near you.
Request a consultation with Adobe or find a reseller near you.
Use the Adobe Support Portal with your Adobe login (usually your email address).
Check order status online anytime once you've submitted your ID.
Go to the Student and Teacher Order Fulfillment page to submit your ID or check status.
Try our suite selector to find the suite you need.
Check the comparison chart to see which products are included in each suite.
To install and use an upgrade you must have a qualifying previous version installed or have its serial number.
Review our upgrade FAQ to find out what upgrades you can install with your current products or serial numbers.
Find information on the product you're interested in by selecting it at Adobe Products.
Adobe processes orders immediately, so you can't change or cancel an order. You can, however, return the product and then place a new order. To submit a request, chat with an agent (usually fastest) or call us.
United Kingdom
0207 365 0735
Ireland
01 242 1552
To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
For faster service:
Find your order number and serial number (look for it on the product box or in your order email).
Submit platform exchanges through our Support Portal using your Adobe login name (usually your email address).
For faster service:
Platform exchanges require product registration. Register now
Check order status online anytime using your order number. For refunds, enter the Return Merchandise Authorization (RMA) number that Adobe sent by email after your refund request.
Call us. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.
United Kingdom
0207 365 0735
Ireland
01 242 1552
View the Adobe Volume Licensing overview.
You may also try:
Try our online Help and Support Centers or 24-hour user forums:
You can also log into your account to see your registered products and their serial numbers.
Adobe Support and Customer Service
United Kingdom: 0207 365 0735
Ireland: 01 242 1552
Monday–Friday, 9am–5pm GMT
Software activation
United Kingdom: 0800 328 4536
Ireland: 01 407 3472
Available 24/7
Adobe Gold and Platinum contract holders
Log in to the Customer Support Portal to create a support case, or see your contract Welcome letter for support contact information.
Omniture support
Log in to your Omniture product or visit the Omniture ClientCare portal.
CQ and CRX support
Visit the CQ and CRX Support Center.
Scene7 support
Visit the Client Resource Center.
Business Catalyst support
Log in to your Admin Console or visit the BC Support Center.