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Support for Adobe Acrobat Connect Pro

Support for Adobe Acrobat Connect Pro

Accelerate product adoption and improve event management

To maximize the value of your Adobe® Acrobat® Connect™ Pro investment, you need timely support expertise — whether you're an adminstrator responsible for supporting a globally distributed organization, a manager responsible for the success of a critical business event, or a training instructor leading a class.

Coverage for the entire product family

Get world-class Adobe customer service, technical support, and "how to" advice for Acrobat Connect Pro On Premise and Adobe Presenter software. (For Acrobat Connect Pro Hosted, visit the Acrobat Connect Pro Hosted support plans page.)

Deployment, adoption, and event assistance

Adobe support consultants provide expert advice on how to plan your deployment of Acrobat Connect Pro On Premise and to accelerate adoption of the technology in your organization. In addition, Adobe offers Event Services to help ensure successful large events and customized training to build your organizational expertise.

Advanced support and developer advice

Does your organization need development-level support through the Connect API, integration with a learning management system, custom branding, or advanced integration support? Adobe support consultants can help.


Acrobat Connect Pro support plans Enterprise Workgroup Individual
Platinum maintenance and support (annual program) yes yes  
Gold support (annual program)      
Bronze support (per incident)      
Premium support services yes yes  
Developer programs      
Enterprise solution management yes