Accelerate product adoption and improve event management
To maximize the value of your Adobe® Acrobat® Connect™ Pro investment, you need timely support expertise — whether you're an adminstrator responsible for supporting a globally distributed organization, a manager responsible for the success of a critical business event, or a training instructor leading a class.
Coverage for the entire product family
Get world-class Adobe customer service, technical support, and "how to" advice for Acrobat Connect Pro On Premise and Adobe Presenter software. (For Acrobat Connect Pro Hosted, visit the Acrobat Connect Pro Hosted support plans page.)
Deployment, adoption, and event assistance
Adobe support consultants provide expert advice on how to plan your deployment of Acrobat Connect Pro On Premise and to accelerate adoption of the technology in your organization. In addition, Adobe offers Event Services to help ensure successful large events and customized training to build your organizational expertise.
Advanced support and developer advice
Does your organization need development-level support through the Connect API, integration with a learning management system, custom branding, or advanced integration support? Adobe support consultants can help.
|Acrobat Connect Pro support plans||Enterprise||Workgroup||Individual|
|Platinum maintenance and support (annual program)||yes||yes|
|Gold support (annual program)|
|Bronze support (per incident)|
|Premium support services||yes||yes|
|Enterprise solution management||yes|