Adobe Installation Support

Installation Support is available for most products. Support is limited to the current version. All complimentary support incidents for the current version will expire 90 days after the release of the next software version.

Adobe defines installation as the process in which the product installation program is extracted from a CD, diskette, downloaded executable, or network drive onto a single computer’s hard drive and the setup program is run to completion in accordance with the authorized installation instructions. A completed installation is determined by the successful first run of the Adobe application. Standard installation does not include network installations or silent installs to a network Environment

Desktop Products

Complimentary Installation Support is available for Desktop products.  In addition to coverage of installation issues, support is also provided for basic usage questions and troubleshooting unexpected behavior for documented features1. Installation Support is provided for 2 incidents for a single user license, or 4 incidents for a single user suite license, to be used within 90 days of first technical support contact.

Complimentary Installation Support for Desktop Volume Licensing products is limited to help with issues related to the Adobe License Manager software.

In most cases, Complimentary Support is not available if the product was already installed on your computer when you purchased it. Adobe provides many free on-line self help tools including access to our technical support knowledgebase and user to user forums. For person-person support, see our support plans and single incident options.

Server Products

Complimentary Installation Support is available for Server products2 through our on-line web case submission tool only. Basic usage questions are not included.

Base Entitlement eCase Support is included with annual and monthly Breeze Hosted accounts. This includes unlimited incidents for the duration of the Breeze Hosted coverage for one authorized contact limited to the following topics; products defects, product features, administration and connectivity, audio configuration, file uploads and conversions, and standard installation.

LiveCycle and Breeze Licensed Products

To obtain support on LiveCycle and Breeze Licensed Products, please see our Platinum Maintenance and Support Plan.

Other resources

Additional support assistance

Before contacting Adobe Technical Support, please be sure to review the following resources for additional installation support troubleshooting or assistance:

Report product defects

To report a product defect, please use the Feature Request/Bug Report Form.

Terms of support plan

1Excludes Trial versions and Adobe Players

2Excludes LiveCycle and Breeze Licensed Products

3 This target response time applies to the lapse of time between initial incident submission and first response from an Adobe Technical Support consultant; it does not apply to the actual issue resolution.