Premium support services

Premium support

Premium services are designed to help Adobe’s most strategic enterprise customers to deliver superior ROI in using Adobe solution to support their mission critical business processes, people and customers. At Adobe, we understand your need to accelerate time to value and your intolerance for service disruption for a mission critical solution.

Advantage Support Program

The highest level of support expertise and responsiveness for your mission critical Adobe solution

The Adobe Advantage Support Program offers personalized and priority support coverage as an enhancement to the Gold or Platinum support program.

Program Features and Benefits -

  • Personalized support: Enjoy a support program tailored to your specific solution needs
  • Designated specialists: You have direct access to world class Adobe specialists with critical knowledge of your environment to ensure your concerns and issues are addressed and resolved quickly
  • Accelerated support: Your designated team operates in your region and directly handles your support cases and escalations on a 24x7 basis
  • Enhanced SLA: Enjoy enhanced SLA on targeted response time for critical business issues
  • Quarterly service reviews: Achieve continual improvement through timely services review

Is Advantage Support Program for me?

The Advantage Support Program is designed for Adobe customers -

  • Investing in Adobe solution for a mission critical solution supporting the business and people
  • Deploying a complex solution requiring support from specialist resources
  • Deploying a solution that requires high availability and reliability
  • Requiring customized support for a unique complex IT environment

For more details, download the Advantage Support Program Datasheet (PDF, 193K)