Support for Adobe Flash Media Server

Support for Adobe Flash Media Server

Easily deploy and protect your investment in Adobe Flash Media Server products

As your organization moves into the realm of interactive websites and streaming video, you face challenging decisions concerning rights management, encoding, and other critical questions. With Adobe's world-class expertise at your disposal, you get the help you need.

Development and deployment advice

Adobe support consultants provide expert advice on how to plan and implement Adobe® Flash® Media Server solutions, including server configuration pointers, the use of productivity tools, encryption and verification, networking issues, content management, and other development and deployment questions.

Managing Flash Media Server in production

Once a Flash Media Server product is deployed into production, Adobe support consultants can help keep your software up to date. We can also assist with production system topics such as updating or upgrading to a new version with minimal disruption, integrating with other products, and performance tuning.

Notice about Flash Media Server support plans

Adobe Flash Media Live Encoder software is eligible for Bronze support and is included with Silver and Gold support. Adobe Flash Media Rights Management Server software is eligible for Platinum maintenance and support only.

Flash Media Server support plans Enterprise Workgroup Individual Amazon Web Service
Platinum maintenance and support (annual program) yes      
Gold support (annual program) yes yes    
Bronze support (per incident)     yes yes
Premium support services yes yes    
Developer programs yes yes