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Adobe Support Policies: Terms and Conditions

Terms and Conditions of Support Plan Offerings for Developers

Enterprise Developer Support Services

  1. Services.
    1. An “Enterprise Developer Support Case” is defined as a single question on a single subject submitted via Adobe’s E-Service Technical Support Portal by an Enterprise Developer Relations Program Developer.  The subscribing Developer’s case must be a discrete code-related or development issue related to the development tools distributed by Adobe with Adobe Flex 2 software (“Flex Software”), and products for which development tools are available for download from the Enterprise Developer Relations Program website (“Developer Tools”).
    2. Although Adobe will try to provide an initial response to an Enterprise Developer Support Case within three (3) business days or one (1) business day for Flex Software, and will follow-up with additional responses as necessary, Adobe makes no guarantees with respect to response time or resolution of the issue.
    3. All information, software, or other materials provided by Adobe are supplied “AS IS” without warranty of any kind as to their accuracy or completeness. ADOBE DOES NOT GUARANTEE RESULTS OR IDENTIFICATION OR CORRECTION OF PROBLEMS. ADOBE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICES, SOFTWARE, OR OTHER MATERIALS PROVIDED.
    4. Any code that Adobe provides as part of a response to a Enterprise Developer Support Case is licensed to the Developer and solely for use by the Developer.  Developer’s use of Developer Tools other than Flex Software is also subject to the terms and conditions of the Adobe Developer Integration Evaluation License Agreement, which Developer is required to accept prior to downloading the software from the Enterprise Developer Relations Program website, or in connection with receipt of the serial number or license key for such software. Adobe retains all rights in such code. Developer has no right to copy, decompile, reverse engineer, sublicense or otherwise distribute such code, except as may be expressly provided in the Adobe Developer Integration Evaluation License Agreement and any other terms and conditions accompanying the code.
    5. When requesting and receiving support under an Enterprise Developer Support Case, Developer will not provide Adobe with any information, including that incorporated in Developer’s software, that is confidential to Developer or any third party. Any notice, legend, or label to the contrary contained in any materials provided by Developer to Adobe shall be without effect.
    6. Developer shall be solely responsible for any restoration of lost or altered files, data or programs.
    7. If the Developer is also currently entitled to Platinum M&S for the product(s) related to the case, the developer is also entitled to exercise those privileges, as provided in the applicable Platinum M&S agreement, with respect to the Enterprise Developer Support case.
    8. If the Developer is NOT a Platinum M&S customer Adobe may log bug reports, but Adobe is not required to provide a workaround.
    9. Support is provided in English only provided, however, that support is provided in English and Japanese for Flex Software purchased in Japan.

Mobile Developer Support Services

  1. Services
    1. A “Mobile Developer Support Case” is defined as a single question on a single subject submitted via Adobe’s E-Service Technical Support Portal and/or email by a Mobile Content Developer.  The subscribing Developer’s case must be a discrete code-related or development issue related to the Flash Lite Content Developer Kits and development tools which are available for download from the Mobile Developer Program including the Device Central service and other Mobile Services (“Developer Tools”) which may be made available by Adobe to the subscribing Developer.
    2. Although Adobe will try to provide an initial response to a Mobile Developer Support Case within one (1) business day and will follow-up with additional responses as necessary, Adobe makes no guarantees with respect to response time or resolution of the issue.
    3. All information, software, or other materials provided by Adobe are supplied “AS IS” without warranty of any kind as to their accuracy or completeness. ADOBE DOES NOT GUARANTEE RESULTS OR IDENTIFICATION OR CORRECTION OF PROBLEMS. ADOBE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICES, SOFTWARE, OR OTHER MATERIALS PROVIDED.
    4. Any code that Adobe provides as part of a response to a Mobile Developer Support Case is licensed to the Developer and solely for use by the Developer.  Developer’s use of Developer Tools is also subject to the Adobe End User License Agreement, which Developer is required to accept prior use of the Developer Tools. Adobe retains all rights in such code. Developer has no right to copy, decompile, reverse engineer, sublicense or otherwise distribute such code, except as may be expressly provided in the Adobe Developer Integration Evaluation License Agreement and any other terms and conditions accompanying the code.
    5. When requesting and receiving support under a Mobile Developer Support Case, Developer will not provide Adobe with any information, including that incorporated in Developer’s software, that is confidential to Developer or any third party. Any notice, legend, or label to the contrary contained in any materials provided by Developer to Adobe shall be without effect.
    6. Developer shall be solely responsible for any restoration of lost or altered files, data or programs.
    7. Support is provided in English only provided, however, that support is provided in English and Japanese for Developer Tools downloaded in Japan.