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Adobe product registration FAQ

General registration information

Why should I register my Adobe product?

Registering your product entitles you to a wide range of benefits including notifications of product updates, newsletters, invitations to Adobe events and seminars. You may also be eligible for technical support, complimentary installation support and exclusive complimentary benefits that vary by product and region.

How do I register my Adobe software?

There are several ways to register your software purchase with Adobe, depending on the product you are registering. You can register:

• Within the product at the time of installation or later. This registration method requires internet access and is the only method that qualifies for any applicable complimentary benefits.
  
  Registering within your product is fast and easy. After installing your software and opening it for the first time, a registration screen will prompt you to register. The process takes just a few minutes to complete and requires you to provide just a few bits of information, after which the information will be sent to Adobe via the internet. If you aren’t ready to register, you can choose to have the product remind you to register later or choose Help>Registration from the menu toolbar at any time.
• Online registration from Adobe.com at the Customer Service page.
• By contacting Adobe Customer Support in your region.

How does Adobe use my registration information?

Adobe uses registration information to provide you with technical support and updates. If you choose to receive communications from Adobe, you will be notified of product upgrades, pricing offers, publications and events and seminars in your area. Adobe does not rent, sell, or lease customer information to third parties. Please see Adobe Online Privacy Policy.

I've already registered previous versions of my software. Do I need to register again once I upgrade or purchase new products?

Yes. To be eligible for complimentary technical support and any other product-specific benefits, you need to register each product version. In addition, knowing what version of software you own helps us provide you with relevant information when we communicate with you.

I bought my software online through the Adobe Store. Do I have to register in-product?

If you've purchased the Electronic Software Download (ESD) version of your Adobe software from the Adobe Store, your serial number is registered automatically and you are not required to register your product again. ESD registration of products does not qualify you to receive an additional complimentary registration benefit. If you've purchased the shrink wrapped or volume license version of your Adobe software, your serial number is not automatically registered and you need to register using one of the methods outlined under "How do I register my Adobe software?" above.

I purchased my Adobe software as a bundle or suite of products. Do I have to register each individual component?

Most product suites such as Adobe Creative Suite 2, Adobe Production Studio and Adobe Creative Suite 3 require only one registration. Some product bundles and versions are combinations of two or more products that require each product to be registered separately. Product bundles that require separate product registrations include Adobe Photoshop Elements 4.0 plus Adobe Premiere Elements 2.0.

What is an Adobe ID and how do I get one?

To sign in to the Adobe Store or to access tips and tutorials and Adobe Studio Exchange within the Resource Center, you must have an Adobe ID. You can create an Adobe ID online in the store. Each time you sign in with your ID, Adobe will recognize you as a unique Adobe user. You also need your Adobe ID to access and update your account profile and communication preferences on your account page of Adobe.com. When you register, if you do not already have an Adobe ID, the registration system will create a new account and assign you an Adobe ID. This will typically be your email address. You will then be prompted to create a password upon visiting certain areas of the Adobe Store or to update your account information.

I already have an Adobe ID. Will I be assigned a new one when I register my Adobe application?

If you already have an Adobe ID and the information you enter when registering matches the information in your Adobe ID account, the registration system will associate your new registration with your existing Adobe ID.

Can I update my information after I've already registered?

Yes. You can update your contact information or your communication preferences on the Your Account page of Adobe.com. You will need your Adobe ID (typically your e-mail address) and password to access your account information.

I've already registered my product. Why am I required to also perform product activation?

All current versions of Adobe products require product activation. Find out more about Adobe software activation.

Adobe Open Options (volume software licensing) product registration

My company participates in Adobe's volume licensing program. How do I register my Adobe software?

For the most current Adobe product versions, customers can now register the same way other users register their software. Multiple users within the same company who share the same serial number can register only by using the in-product registration screen. When you register online at Adobe.com, a serial number can be registered just once. Licensing customers who register software within the application may also eligible for an additional complimentary registration benefit.

General Product Registration FAQs

Which Adobe software products qualify for an additional complimentary registration benefit?

All shrink wrapped (boxed) including retail, upgrade, and education & retail and education volume licenses qualify for complimentary benefits in the following products. The complimentary benefits vary by product and region and may not be available in all languages.

• Adobe Creative Suite 4 products
• Acrobat 9 Pro or Standard
• Acrobat 9 Pro Extended
• Acrobat 8 Professional or Standard
• Acrobat 3D
• Adobe Photoshop Elements 5.0
• Adobe Premiere Elements 3.0
• Adobe Photoshop Elements 5.0 plus Adobe Premiere Elements 3.0 Bundle

• Adobe Design CS3
• Adobe Video CS3
• Adobe InDesign® CS3
• Adobe Photoshop® CS3
• Adobe Flash® CS3 Professional
• Adobe Soundbooth™ CS3
• Adobe Premiere® Pro CS3

• Adobe Web CS3
• Adobe Master Collection CS3
• Adobe Illustrator® CS3
• Adobe Photoshop® CS3 Extended
• Adobe Dreamweaver® CS3
• Adobe After Effects® CS3 Professional

If I qualify, what kinds of registration benefits might I be able to choose from?

Complimentary benefits vary by region and product and are subject to availability. The offer email you receive upon your registration will detail the benefits you are specifically eligible for. Click below to view possible complimentary benefits by product.

• Creative Suite 4 complimentary benefits
• Acrobat 9 complimentary benefits
• Creative Suite 3 complimentary benefits
• Acrobat 8 complimentary benefits
• Acrobat 3D complimentary benefits

Once I've registered, how do I receive my complimentary benefit?

Once you register, you will receive a confirmation e-mail with instructions on how to receive the complimentary registration benefit.

Do I get to select a registration benefit for every participating product I register?

Yes. If you buy and register multiple products that offer additional benefits, you are eligible to receive multiple registration benefits. Purchasing a license for a suite of products such as Adobe Design Creative Suite 3 qualifies you for only one complimentary registration benefit. There is a limit one benefit per person per registered product.

Can I change my mind about the registration benefit I choose?

Once you have registered within your product and selected a benefit, you can select a gift only once (after confirming your choice). Trying to repeat the registration and selecting a different gift will result in a message that a gift has already been chosen.

I registered, but haven't received information regarding how to acquire my complimentary registration benefit. What can I do?

If you have not received a confirmation e-mail about how to obtain your benefit, you may have a spam filter on your e-mail account. Check your e-mail spam folder, or if you are using your company's e-mail system, check with your systems operator to see if the e-mail was blocked. If you can't locate the confirmation e-mail, contact Adobe Customer Service in your region.

Is there an expiration date on the registration gift offer?

Complimentary registration benefit offers are valid until the next major release unless otherwise noted in terms. Certain benefits available only while supplies last, and may be subject to additional terms and conditions required by Adobe, or the third party providing the benefit.

Adobe.com product registration error messages and how to resolve them

What does error "Please enter a serial number" mean?

You left the Serial Number box blank. Enter your product serial number before submitting the form.

What does error "Please use the e-mail format 'username@domain'" mean?

Enter an e-mail address in the form user@domain (for example, john_doe@aCompany.com) before submitting your product registration.

What does error "That serial number is invalid. Please try again" mean?

A problem was detected with the serial number you entered. This may have occurred because you entered the serial number incorrectly. Re-enter your serial number and try submitting it again. If you have verified that you entered the correct serial number, contact Customer Service so we can research your issue.

What does error "This is a volume serial number. Volume licenses are not registered. Click here for more information" mean?

When you submit a volume license serial number online at Adobe.com, the registration website will not accept your serial number. If you are an Adobe Open Options customer using Adobe Creative Suite 2, CS2 releases, Adobe Production Studio, and other digital video applications, you can now register using the in-product registration screen. All volume license products are automatically registered on the Licensing website. There is no need to register a volume licensing serial number on Adobe.com a second time.

What does error "This product cannot be registered. For a list of supported products click here" mean?

The serial number you entered is for a software version that is not accepted by our registration database. This error typically occurs because the product is not a current version, and Adobe no longer provides technical support for your product. You can find technical information about unsupported products in the User to User forums. To confirm that your product is still supported, review the list of supported products. If you are unable to register a product that is on this list, contact Customer Service so we can research your issue.

What does error "We encountered a problem processing your request. Please try again later or visit the product registration Frequently Asked Questions web page" mean?

We were unable to process your request due to a temporary problem on the Adobe network. Submitting your product registration again may resolve the problem. If the problem persists, wait a few hours and then complete your product registration. If you are using Adobe Creative Suite 2, CS2 releases, Adobe Production Studio, and other digital video applications, you can also register by using the in-product registration screen. Alternatively, you can contact Customer Service.

What does error "We encountered a problem processing your request. Please try again later using our online registration application or visit the product registration Frequently Asked Questions web page" mean?

We were unable to process your request due to a temporary problem on the Adobe network. Submitting your product registration again may resolve the problem. If the problem persists, wait a few hours and then complete your product registration. Alternatively, you can contact Customer Service.

What does error "Your serial number has already been registered. Products can only be registered once" mean?

We detected that you have already registered this product. There is no need to register your product a second time. You can view your product registrations in your Adobe online account. You may need to enter your Adobe ID and password to view your information.

If your Adobe application is requesting that you register your product, do one of the following:

1. Select the option Do Not Ask Me Again.
2. Select the option to register online. When your web browser has finished loading the registration page, quit the web browser. This will prevent the Adobe application from prompting you to register.

What does error "Your serial number has already been registered. Products can only be registered once. Click here for more information" mean?

We detected that your serial number has already been registered. See the instructions above to view your product registrations and to stop the Adobe application from prompting you to register. If you are unable to find your product in your Adobe account, it is possible that you have registered your product under a different Adobe account. You can use the Adobe online account lookup tool to help you find your other online accounts. Alternatively, contact Customer Service so we can research your issue.

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