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Licence Transfer Policy

Adobe allows individuals or businesses to transfer an Adobe branded or Macromedia branded single-user license to another individual or business following the sale or donation of the license.

This document includes Adobe’s Transfer of License policy for Europe, the Middle East, or Africa.

For information about transferring a volume license, please contact Adobe Customer Service by phone .

License transfer policy

  • If you transfer the license for a product suite, the license applies to the entire suite of products. Individual products within a product suite are not eligible for a Transfer of License.
  • Educational versions are not eligible for a Transfer of License.
  • The transfer of a license applies to all previously owned versions of that product. If you sell or donate your registered copy of an Adobe branded or Macromedia branded single-user license, then you transfer your rights to all previous versions of that license as well.

License transfer process

To transfer a license that is registered in your name, do the following steps:

  1. Contact Adobe Customer Service by phone to obtain a case number.

    Note: Failure to obtain a case number from Adobe Customer Service prior to submitting the Transfer of License form will result in delayed processing.
  2. Open and Save the Transfer of License PDF attached to this page.
  3. Follow the instructions on the Transfer of License form and fill in all the fields provided.
  4. Write your case number on the form.
  5. Both the transferer and the transferee must sign the Transfer of License form.
  6. Return the completed Transfer of License form to Adobe at the address or fax number provided on the form.

Uninstall Macromedia branded product

If you are the registered owner and you are transferring a Macromedia branded product, you must remove the software from your computer.

Note: For Captivate, Contribute 2 or 3, FreeHand MX, Flashpaper 2, or an MX 2004 product, choose Help > Transfer Your Software License and follow the directions.

After Adobe receives the completed Transfer of License form, we will register the software to the new owner. Registration ensures that Adobe recognizes the new owner as the legal licensee who can receive customer service and support.

Please allow three to four weeks for your license transfer request to be processed.

Next Steps