Enterprise Maintenance and Support for EA 2 is designed to provide you with the latest Adobe technology along with support coverage to help you get the most out of your product investment. The Maintenance component provides automatic software version updates, allowing you to leverage the latest Adobe technology across your organization. The Support component is the Enterprise Support Program, which provides comprehensive 24x7 technical and usage support coverage through multiple channels and indispensable expertise to help you meet your business objectives with Adobe products.
Adobe Support Experts give you tips and best practices on how to install, configure, and customize Adobe solutions based on your requirements, along with insights on best practices on security and integration with other software.
The Support service facilitates product onboarding sessions and offers how-to support coverage to help you drive user adoption and accelerate your team's productivity.
Resolve technical issues as quickly as they arise with access to 24x7 responsive support coverage from Adobe experts. No matter how complex your requirements, the help you need is only a phone call or a few clicks away.
Get immediate access to all product upgrades so you are always using the latest Adobe technology without straining your software budget or administrative resources.
You can enhance your Enterprise Maintenance and Support Program with the optional Enterprise Advantage Support Program, which offers personalized support and service management, facilitating the highest level of responsiveness and support expertise. The Enterprise Advantage Support Program is designed to provide the level of responsiveness and expertise required to support your critical Adobe solution.
The Advantage Support Team offers expert support based on your unique needs and requirements. The team directly coordinates all your technical support needs with timely service reviews for continual improvement.
The program facilitates fast incident-response times of 30 minutes for business-critical issues. The Advantage Support Team operates in your region to work with you on a daily basis.
The program gives you access to best practices derived from multiple successful deployments. The designated team advocates on your behalf to leverage the best Adobe resources available in offering you solutions as quickly as possible.