Adobe Accessibility Conformance Report
VPAT® Version 2.0 – October 2017
Product Information
Name of Product/Version: Adobe Captivate Prime, Learner Portal
Product Description: A Learning Management System (LMS) which delivers personalized learning experiences across multiple devices for enterprise-wide learning initiatives.
Date: June 2018
Contact information: access@adobe.com
Notes: The information contained in this report applies to the product itself. Information about product help and support documentation related to 602.3 (Support Docs) for Section 508 as published in 2017 is located at: http://www.adobe.com/accessibility/compliance.html.
Evaluation Methods Used: Testing Adobe Captivate involved extensive use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well exclusive use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standards/guidelines:
Standard/Guideline |
Included In Report |
---|---|
Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/ |
Level A - Yes Level AA - Yes Level AAA - No |
Section 508 as published in 2017, at http://www.Section508.gov |
Yes |
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, at http://mandate376.standards.eu/standard |
Yes |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Supports with Exceptions: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
WCAG 2.0 Report
Sections 1 and 2 also document conformance with:
- EN 301 549: Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
- Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
Section 1: Success Criteria, Level A
Notes:
Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.1.1 Non-text Content (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: Some images have text equivalents, and some decorative images are provided in a way that is ignored by assistive technology. |
Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Authors can conform to this criterion by providing alternatives for time-based media included in content authored using the product. |
1.2.2 Captions (Prerecorded) (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: For time-based media in content authored using the product that requires captions, authors can conform to this criterion by providing media generated in Adobe Captivate that includes closed captioning, video assets that include open captioning, or a link to an alternative that includes closed captioning. |
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: For time-based media in content authored using the product that requires audio description, authors can conform to this criterion by providing open audio description or a link to an alternative that includes the required information. |
Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.3.1 Info and Relationships (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: Most functions of the product provide programmatic information about structure and relationships, such as headings and lists. Exceptions include:
|
1.3.2 Meaningful Sequence (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: Most functions of the product present content in a meaningful sequence. Exceptions include:
|
1.3.3 Sensory Characteristics (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Instructions do not rely solely on sensory characteristics. |
Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.4.1 Use of Color (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: Most product functions do not rely on color as the sole visual means of conveying information or distinguishing a visual element. Exceptions include:
|
1.4.2 Audio Control (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Authors can create course content which conforms to this criterion by setting media with audio tracks to not auto play. If played automatically, audio tracks in course content interfere with screen reader speech output and impede screen reader users from locating controls that pause or stop the audio. |
Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.1.1 Keyboard (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: Most product functionality can be operated through a keyboard interface. Exceptions include:
|
2.1.2 No Keyboard Trap (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: The product does not include keyboard traps. |
Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.2.1 Timing Adjustable (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: The product does not include time limits. |
2.2.2 Pause, Stop, Hide (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Moving, blinking, scrolling, and auto-updating information can be paused, stopped or hidden by the user. |
Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.3.1 Three Flashes or Below Threshold (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: No instances of flashing content were observed in the product. |
Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.4.1 Bypass Blocks (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: The product has semantic regions which enable assistive technology to bypass repeated blocks. |
2.4.2 Page Titled (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: The titles of pages describe their purpose. |
2.4.3 Focus Order (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Components receive focus in a meaningful order. |
2.4.4 Link Purpose (In Context) (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: The purpose of links in the product can be determined from the link text alone or from the programmatic link context. |
Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.1.1 Language of Page (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Does Not Support |
Web: The language of the web page cannot be programmatically determined. |
Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.2.1 On Focus (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Components do not initiate a change of context when focused. |
3.2.2 On Input (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Changes of context do not occur automatically on user input. |
Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.3.1 Error Identification (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Where input errors are automatically detected, such as in the Profile Settings dialog, items in error are identified and error messages are provided as text. |
3.3.2 Labels or Instructions (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: Exceptions include:
|
Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
4.1.1 Parsing (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: Exceptions include:
|
4.1.2 Name, Role, Value (Level A) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: Exceptions include:
|
Section 2: Success Criteria, Level AA
Notes:
Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.2.4 Captions (Live) (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: The product does not support the ability to include live media. |
1.2.5 Audio Description (Prerecorded) (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: For time-based media in content authored using the product that requires audio description, authors can conform to this criterion by providing open audio description or a link to an alternative that includes closed audio description. |
Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
1.4.3 Contrast (Minimum) (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Does Not Support |
Web: The product contains several instances of important textual information which does not meet the minimum contrast ratio. |
1.4.4 Resize text (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Does Not Support |
Web: When the browser is zoomed to 200%, the main menu is collapsed, and the keyboard focus indicator is disrupted. This prevents access to most functions of the product. |
1.4.5 Images of Text (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: The product uses text instead of images of text. |
Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
2.4.5 Multiple Ways (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Users can locate web pages in the product through global navigation, shortcut links from the homepage, or search. |
2.4.6 Headings and Labels (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Headings and labels are descriptive. |
2.4.7 Focus Visible (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports with Exceptions |
Web: The keyboard focus indicator is generally visible. Exceptions include:
|
Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.1.2 Language of Parts (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Authors need to ensure that content is presented in only one language. |
Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.2.3 Consistent Navigation (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: When navigational mechanisms are repeated in the product, such as global navigation, they occur in a consistent relative order. |
3.2.4 Consistent Identification (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Components with the same functionality, such as form buttons and dialog controls, are identified consistently. |
Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
3.3.3 Error Suggestion (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: Where an input error is automatically detected, such as in the user profile dialog, suggestions are provided to the user. |
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Also applies to: EN 301 549 Criteria
2017 Section 508
|
Web: Supports |
Web: The product does not process legal commitments or financial transactions. Changes to user-controllable data are reversible or can be confirmed before finalizing. |
2017 Section 508 Report
Notes:
Chapter 3: Functional Performance Criteria (FPC)
Notes:
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
302.1 Without Vision |
Web: Does Not Support |
Web: Some functions of course participation, such as navigation from the home page and reading a course catalog, can be performed with few problems by users without vision. However, some required steps in course participation are not usable by people without vision, impeding access to most course content. Examples include:
|
302.2 With Limited Vision |
Web: Does Not Support |
Web: Most functions of the product are not usable by people with limited vision. Examples include:
|
302.3 Without Perception of Color |
Web: Supports with Exceptions |
Web: Most functions of the product are usable by people without perception of color. Exceptions include:
|
302.4 Without Hearing |
Web: Supports |
Web: Authors can provide media generated in Adobe Captivate that includes closed captioning, video assets that include open captioning, or a link to an alternative that includes closed captioning for users without hearing. |
302.5 With Limited Hearing |
Web: Supports |
Web: Authors can provide media generated in Adobe Captivate that includes closed captioning, video assets that include open captioning, or a link to an alternative that includes closed captioning for users with limited hearing. |
302.6 Without Speech |
Web: Supports |
Web: The product does not require the use of speech. |
302.7 With Limited Manipulation |
Web: Supports with Exceptions |
Web: Most product functionality is operable for people with limited manipulation through a keyboard interface. Exceptions include:
|
302.8 With Limited Reach and Strength |
Web: Supports |
Web: The product is functional with limited reach and strength. |
302.9 With Limited Language, Cognitive, and Learning Abilities |
Web: Supports with Exceptions |
Web: Users with cognitive disabilities have varying needs for features that allow them to adapt content and work with assistive technology or accessibility features of the platform. Supporting users with limited cognitive abilities, the product provides labels and instructions for most user input and does not use language that is more complex than necessary. Exceptions include:
|
Chapter 4: Hardware
Notes: Not Applicable
Chapter 5: Software
Notes: Section 502 through 504 are not applicable for web applications.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
501.1 Scope – Incorporation of WCAG 2.0 AA |
See WCAG 2.0 section |
See information in WCAG section |
Chapter 6: Support Documentation and Services
Notes: Information regarding Support Documentation and Services is available in the Accessibility Conformance Report for the Adobe Help Center on the Adobe Accessibility Compliance website.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
601.1 Scope |
||
602 Support Documentation |
||
602.2 Accessibility and Compatibility Features |
Applicable - Not Tested |
Not Tested |
602.3 Electronic Support Documentation |
See WCAG 2.0 section |
See information in WCAG section |
602.4 Alternate Formats for Non-Electronic Support Documentation |
Applicable - Not Tested |
Not Tested |
603 Support Services |
||
603.2 Information on Accessibility and Compatibility Features |
Applicable - Not Tested |
Not Tested |
603.3 Accommodation of Communication Needs |
Applicable - Not Tested |
Not Tested |
EN 301 549 Report
Notes:
Chapter 4: 4.2 Functional Performance Statements (FPS)
Notes:
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
4.2.1 Usage without vision |
Web: Does Not Support |
Web: Most functions of the product are not usable by people without vision. Examples include:
|
4.2.2 Usage with limited vision |
Web: Does Not Support |
Web: Most functions of the product are not usable by people with limited vision. Examples include:
|
4.2.3 Usage without perception of colour |
Web: Supports with Exceptions |
Web: Most functions of the product are usable by people without perception of color. Exceptions include:
|
4.2.4 Usage without hearing |
Web: Supports |
Web: Authors can provide media generated in Adobe Captivate that includes closed captioning, video assets that include open captioning, or a link to an alternative that includes closed captioning for users without hearing. |
4.2.5 Usage with limited hearing |
Web: Supports |
Web: Authors can provide media generated in Adobe Captivate that includes closed captioning, video assets that include open captioning, or a link to an alternative that includes closed captioning for users with limited hearing. |
4.2.6 Usage without vocal capability |
Web: Supports |
Web: The product does not require the use of speech. |
4.2.7 Usage with limited manipulation or strength |
Web: Supports with Exceptions |
Web: Most product functionality is operable for people with limited manipulation and strength through a keyboard interface. Exceptions include:
|
4.2.8 Usage with limited reach triggers |
Web: Supports |
Web: The product is functional with limited reach. |
4.2.9 Minimize photosensitive seizure |
Web: Supports |
Web: Content in the product does not flash, or flashes within an acceptable threshold. |
4.2.10 Usage with limited cognition |
Web: Supports with Exceptions |
Web: Users with cognitive disabilities have varying needs for features that allow them to adapt content and work with assistive technology or accessibility features of the platform. Supporting users with limited cognitive abilities, the product provides labels and instructions for most user input and does not use language that is more complex than necessary. Exceptions include:
|
4.2.11 Privacy |
Web: Supports |
Web: The product does not ask the Learner Portal user to enter legal, financial, or personal data. |
Chapter 5: Generic Requirements
Notes:
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
5.1 Closed Functionality |
Not Applicable |
5.1.2.2-5.1.6.2 are not applicable for this product. |
5.2 Activation of accessibility features |
Not Applicable |
The product does not have specific documented accessibility features. The software instead relies upon platform accessibility features. |
5.3 Biometrics |
Not Applicable |
The product does not rely on biological characteristics. |
5.4 Preservation of accessibility information during conversion |
Not Applicable |
The Learner Portal is not an authoring tool. |
5.5.1 Means of operation |
Not Applicable |
The product does not have operable parts. |
5.5.2 Operable parts discernibility |
Not Applicable |
The product does not have operable parts. |
5.6.1 Tactile or auditory status |
Not Applicable |
The product does not have locking or toggle controls. |
5.6.2 Visual status |
Not Applicable |
The product does not have locking or toggle controls. |
5.7 Key repeat |
Not Applicable |
The product relies on platform software to supply key repeat functionality. |
5.8 Double-strike key acceptance |
Not Applicable |
The product does not provide a keyboard or keypad. |
5.9 Simultaneous user actions |
Supports |
The product relies on platform software features, such as Sticky Keys, to ensure simultaneous user actions are not required. |
Chapter 6: ICT with Two-Way Voice Communication
Notes: Not Applicable
Chapter 7: ICT with Video Capabilities
Notes:
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
7.1.1 Captioning playback |
Supports |
As noted in 1.2.2 Captions (Prerecorded), authors can create content that conforms to this criterion. |
7.1.2 Captioning synchronization |
Supports |
Authors can provide content which preserves synchronization between the audio and corresponding captions. |
7.1.3 Preservation of captioning |
Not Applicable |
The product does not transmit, convert, or record video |
7.2.1 Audio description playback |
Supports |
As noted in 1.2.3 Audio Description or Media Alternative (Prerecorded), authors can create content that conforms to this criterion. |
7.2.2 Audio description synchronization |
Supports |
Authors can provide content which preserves synchronization between the audio and corresponding audio description. |
7.2.3 Preservation of audio description |
Not Applicable |
The product does not transmit, convert, or record video. |
7.3 User controls for captions and audio description |
Supports with Exceptions |
The product provides user controls for captions for Adobe Captivate-generated media but does not provide user controls for video captions or audio descriptions. |
Chapter 8: Hardware
Notes: Not applicable to this product.
Chapter 9: Web
Notes: See WCAG 2.0 section.
Chapter 10: Non-web Documents
Notes: Not Applicable
Chapter 11: Software
Notes: Not Applicable
Chapter 12: Documentation and Support Services
Notes: Conformance information for Documentation and Support Services is available in the Adobe Accessibility Conformance Report for HelpX documentation.
Criteria |
Conformance Level |
Remarks and Explanations |
---|---|---|
12.1 Product documentation |
||
12.1.1 Accessibility and compatibility features |
Applicable - Not Tested |
Not Tested |
12.1.2 Accessible documentation |
See WCAG 2.0 section |
See information in WCAG section |
12.2 Support Services |
||
12.2.2 Information on accessibility and compatibility features |
Applicable - Not Tested |
Not Tested |
12.2.3 Accessible documentation |
Applicable - Not Tested |
Not Tested |
12.2.4 Accessible documentation |
See WCAG 2.0 section |
See information in WCAG section |
Chapter 13: ICT Providing Relay or Emergency Service Access
Notes: Not applicable
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