Adobe Accessibility Conformance Report

VPAT® Version 2.0 – October 2017

Product Information

Name of Product/Version: Creative Cloud Bootstrap Installer 1.5

Product Description: Streamlined single-app installer for users installing their very first CC application.

Date: February 2018

Contact information: access@adobe.com

Notes: The information contained in this report applies to the product itself. Information about product help and support documentation related to 602.3 (Support Docs) for Section 508 as published in 2017 is located at: http://www.adobe.com/accessibility/compliance.html.

Evaluation Methods Used: Testing Adobe Creative Cloud Bootstrap Installer involved extensive use of leading assistive technologies such as screen readers, screen magnifiers, and speech recognition software, as well exclusive use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standards/guidelines:

Standard/Guideline

Included In Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A - Yes

Level AA - Yes

Level AAA - No

Section 508 as published in 2017, at http://www.Section508.gov

Yes

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, at http://mandate376.standards.eu/standard

Yes

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Supports with Exceptions: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Sections 1 and 2 also document conformance with:

  • EN 301 549:  Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Section 1: Success Criteria, Level A

Notes:

Guideline 1.1 Text Alternatives:

Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.

Criteria

Conformance Level

Remarks and Explanations

1.1.1 Non-text Content (Level A)

Also applies to: EN 301 549

  • Criteria 9.2.1 (Web)
  • 10.2.1 (non-web document)
  • 11.2.1.1 (Software)
  • 11.2.2.1 (Closed Functionality Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Text alternatives are provided for many instances of non-text content, with the following exceptions: Some product symbol images are missing text alternatives.

Guideline 1.2 Time-based Media:

Provide alternatives for time-based media.

Criteria

Conformance Level

Remarks and Explanations

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

  • Also applies to: EN 301 549
  • Criteria 9.2.2 (Web)
  • 10.2.2 (non-web document) 
  • 11.2.1.2 (Software) 
  • 11.2.2.2.1 and 11.2.2.2.2 (Closed Software) 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508 

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide prerecorded audio-only or video-only content.

1.2.2 Captions (Prerecorded) (Level A)

Also applies to: EN 301 549

  • Criteria 9.2.3 (Web) 10.2.3 (non-web document) 
  • 11.2.1.3 (Software) 
  • 11.2.2.3 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs) 

2017 Section 508 

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide prerecorded media that requires captions.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.4 (Web) 
  • 10.2.4 (non-web document) 
  • 11.2.1.4 (Software) 
  • 11.2.2.4 (Closed Software) 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs) 

2017 Section 508 

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide prerecorded media that requires audio description.

Guideline 1.3 Adaptable:

Create content that can be presented in different ways (for example simpler layout) without losing information or structure.

Criteria

Conformance Level

Remarks and Explanations

1.3.1 Info and Relationships (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.7 (Web) 
  • 10.2.7 (non-web document) 
  • 11.2.1.7 (Software) 
  • 11.2.2.7 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs) 

2017 Section 508 

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Many user interface elements provide programmatic information about structure and relationships. Exceptions include:

  • The “Select your level” combo box and other survey combo boxes do not have a programmatic relationship with their visual labels. 
  • Radio buttons in the carousel are not programmatically grouped together. 
  • The “Date of Birth” label is not programmatically associated with the individual “Month”, “Day”, and “Year” combo boxes. 
  • Some elements are exposed as headings, but with skipped or inappropriate levels.

1.3.2 Meaningful Sequence (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.8 (Web)
  • 10.2.8 (non-web document) 
  • 11.2.1.8 (Software) 
  • 11.2.2.8 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs) 

2017 Section 508 

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product presents content in a meaningful sequence.

1.3.3 Sensory Characteristics (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.9 (Web) 
  • 10.2.9 (non-web document) 
  • 11.2.1.9 (Software) 
  • 11.2.2.9 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs) 

2017 Section 508 

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

  

Guideline 1.4 Distinguishable:

Make it easier for users to see and hear content including separating foreground from background.

Criteria

Conformance Level

Remarks and Explanations

1.4.1 Use of Color (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.10 (Web) 
  • 10.2.10 (non-web document) 
  • 11.2.1.10 (Software) 
  • 11.2.2.10 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Exceptions include:

  • Error messages are distinguished only through the use of color.

1.4.2 Audio Control (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.11 (Web) 
  • 10.2.11 (non-web document) 
  • 11.2.1.11 (Software) 
  • 11.2.2.11 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not include audio that plays automatically.

Guideline 2.1 Keyboard Accessible:

Make all functionality available from a keyboard.

Criteria

Conformance Level

Remarks and Explanations

2.1.1 Keyboard (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.15 (Web) 
  • 10.2.15 (non-web document)
  • 11.2.1.15 (Software) 
  • 11.2.2.15 (Closed Software) 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Most product functionality can be operated through a keyboard interface. Exceptions include:

  • The radio buttons to move through the carousel at the bottom of the window cannot be activated via keyboard.

2.1.2 No Keyboard Trap (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.16 (Web) 
  • 10.2.16 (non-web document) 
  • 11.2.1.16 (Software) 
  • 11.2.2.16 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not include keyboard traps.

Guideline 2.2 Enough Time:

Provide users enough time to read and use content.

Criteria

Conformance Level

Remarks and Explanations

2.2.1 Timing Adjustable (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.17 (Web) 
  • 10.2.17 (non-web document) 
  • 11.2.1.17 (Software) 
  • 11.2.2.17 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Exceptions include:

  • Content within the carousel that appears while the product is performing an installation is only available during the installation time. When the installation ends, the carousel window is immediately closed.

2.2.2 Pause, Stop, Hide (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.18 (Web) 
  • 10.2.18 (non-web document) 
  • 11.2.1.18 (Software) 
  • 11.2.2.18 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The moving carousel that appears at the bottom of the installation window can be paused by moving tab focus to within the carousel.

Guideline 2.3 Seizures:

Do not design content in a way that is known to cause seizures.

Criteria

Conformance Level

Remarks and Explanations

2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.19 (Web) 
  • 10.2.19 (non-web document) 
  • 11.2.1.19 (Software) 
  • 11.2.2.19 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs) 

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not contain flashing content.

Guideline 2.4 Navigable:

Provide ways to help users navigate, find content, and determine where they are.

Criteria

Conformance Level

Remarks and Explanations

2.4.1 Bypass Blocks (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.20 (Web) 
  • 10.2.20 (non-web document) – Does not apply 
  • 11.2.1.20 (Software) – Does not apply 
  • 11.2.2.20 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Software: This criterion does not apply to non-web documents.

2.4.2 Page Titled (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.21 (Web) 10.2.21 (non-web document) 
  • 11.2.1.21 (Software) - Does not apply 
  • 11.2.2.21 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

  

2.4.3 Focus Order (Level A) Also applies to: EN 301 549 Criteria

  • 9.2.22 (Web) 
  • 10.2.22 (non-web document) 
  • 11.2.1.22 (Software) 
  • 11.2.2.22 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Most components receive focus in a meaningful order. Exceptions include:

  • Some items, like the “Forgot password?” link that appears above the “Sign In” form after incorrect credentials have been submitted, receive focus at an illogical place in the focus order.

2.4.4 Link Purpose (In Context) (Level A) Also applies to: EN 301 549 Criteria

  • 9.2.23 (Web) 
  • 10.2.23 (non-web document) 
  • 11.2.1.23 (Software)
  • 11.2.2.23 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Exceptions include:

  • Some links with generic text, such as “Learn more”, are not found in the same paragraphs as the text to which they refer.

Guideline 3.1 Readable:

Make text content readable and understandable.

Criteria

Conformance Level

Remarks and Explanations

3.1.1 Language of Page (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.27 (Web)
  • 10.2.27 (non-web document) 
  • 11.2.1.27 (Software) 
  • 11.2.2.27 (Closed Software) 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The language is programmatically determinable within the product. Additional remarks:

  • The product relies on the features of the underlying operating system to set and indicate the language of the user interface.

Guideline 3.2 Predictable:

Make Web pages appear and operate in predictable ways.

Criteria

Conformance Level

Remarks and Explanations

3.2.1 On Focus (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.29 (Web) 
  • 10.2.29 (non-web document) 
  • 11.2.1.29 (Software) 
  • 11.2.2.29 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

  

3.2.2 On Input (Level A)

Also applies to: EN 301

  • 549 Criteria 
  • 9.2.30 (Web) 
  • 10.2.30 (non-web document) 
  • 11.2.1.30 (Software) 
  • 11.2.2.30 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

  

Guideline 3.3 Input Assistance:

Help users avoid and correct mistakes.

Criteria

Conformance Level

Remarks and Explanations

3.3.1 Error Identification (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.33 (Web)
  • 10.2.33 (non-web document)
  • 11.2.1.33 (Software)
  • 11.2.2.33 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Most input errors are identified and described to the users in text; exceptions include: 

  • Errors are distinguished only through the use of color. 
  • The survey questions form does not permit submission when some form fields are incomplete. Therefore, users are not allowed to receive error identification messages for form fields filled out incorrectly.

3.3.2 Labels or Instructions (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.34 (Web) 
  • 10.2.34 (non-web document) 
  • 11.2.1.34 (Software) 
  • 11.2.2.34 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Exceptions include:

  • “Email”, “Password”, and many other form fields are visually labelled only through placeholder text. 
  • The radio buttons to move through the carousel at the bottom of the window are without labels.

Guideline 4.1 Compatible:

Maximize compatibility with current and future user agents, including assistive technologies.

Criteria

Conformance Level

Remarks and Explanations

4.1.1 Parsing (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.37 (Web) 
  • 10.2.37 (non-web document) 
  • 11.2.1.37 (Software) 
  • 11.2.2.37 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The software is not implemented using markup languages.

4.1.2 Name, Role, Value (Level A)

Also applies to: EN 301 549 Criteria

  • 9.2.38 (Web) 
  • 10.2.38 (non-web document) 
  • 11.2.1.38 (Software) 
  • 11.2.2.38 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Exceptions include:

  • Some controls are without programmatically determinable names or properties or have programmatically determinable, but incorrect names or properties. 
  • The survey form fields are exposed as same-page links instead of combo boxes. 
  • The radio buttons to move between carousel slides are missing accessible names.

Section 2: Success Criteria, Level AA

Notes:

Guideline 1.2 Time-based Media:

Provide alternatives for time-based media.

Criteria

Conformance Level

Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.5 (Web)
  • 10.2.5 (non-web document) 
  • 11.2.1.5 (Software) 
  • 11.2.2.5 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide live media that requires captions.

1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.6 (Web) 
  • 10.2.6 (non-web document) 
  • 11.2.1.6 (Software) 
  • 11.2.2.6 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not provide prerecorded video content that requires audio description.

Guideline 1.4 Distinguishable:

Make it easier for users to see and hear content including separating foreground from background.

Criteria

Conformance Level

Remarks and Explanations

1.4.3 Contrast (Minimum) (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.12 (Web) 
  • 10.2.12 (non-web document) 
  • 11.2.1.12 (Software) 
  • 11.2.2.12 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Most text meets minimum contrast requirements; Exceptions include:

  • Error messages do not meet minimum contrast requirements. 
  • Some text, such as “Adobe ID”, does not meet minimum contrast requirements.

1.4.4 Resize text (Level AA) Also applies to: EN 301 549 Criteria

  • 9.2.13 (Web) 
  • 10.2.13 (non-web document) 
  • 11.2.1.13 (Software) 
  • 11.2.2.13 (Closed Software) 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

  

1.4.5 Images of Text (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.14 (Web) 
  • 10.2.14 (non-web document) 
  • 11.2.1.14 (Software) 
  • 11.2.2.14 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product uses text instead of images of text, except for branding elements that are considered essential.

Guideline 2.4 Navigable:

Provide ways to help users navigate, find content, and determine where they are.

Criteria

Conformance Level

Remarks and Explanations

2.4.5 Multiple Ways (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.24 (Web) 
  • 10.2.24 (non-web document) – Does not apply 
  • 11.2.1.24 (Software) – Does not apply 
  • 11.2.2.24 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Software: This criterion does not apply to non-web documents.

2.4.6 Headings and Labels (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.25 (Web) 
  • 10.2.25 (non-web document) 
  • 11.2.1.25 (Software) 
  • 11.2.2.25 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Exceptions include:

  • “Email”, “Password” and many other form fields are labeled only with placeholder text that disappears when the form fields are filled out.

2.4.7 Focus Visible (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.26 (Web) 
  • 10.2.26 (non-web document) 
  • 11.2.1.26 (Software) 
  • 11.2.2.26 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: The keyboard focus indicator is generally visible. Exceptions include:

  • Focus gained on blue buttons, such as the “Start Installing” button, is shown only through a slight color change, which may be difficult to perceive for users with low vision. 
  • “Terms of Use”, “Privacy Policy”, and other links do not exhibit a visual focus indication.

Guideline 3.1 Readable:

Make text content readable and understandable.

Criteria

Conformance Level

Remarks and Explanations

3.1.2 Language of Parts (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.28 (Web) 
  • 10.2.28 (non-web document) 
  • 11.2.1.28 (Software) – Does not apply 
  • 11.2.2.28 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: Content is only presented in one language at a time.

Guideline 3.2 Predictable:

Make Web pages appear and operate in predictable ways.

Criteria

Conformance Level

Remarks and Explanations

3.2.3 Consistent Navigation (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.31 (Web) 
  • 10.2.31 (non-web document) – Does not apply 
  • 11.2.1.31 (Software) – Does not apply 
  • 11.2.2.31 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs) 

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Software: This criterion does not apply to non-web documents.

3.2.4 Consistent Identification (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.32 (Web) 
  • 10.2.32 (non-web document) – Does not apply 
  • 11.2.1.32 (Software) – Does not apply 
  • 11.2.2.32 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Software: This criterion does not apply to non-web documents.

Guideline 3.3 Input Assistance:

Help users avoid and correct mistakes.

Criteria

Conformance Level

Remarks and Explanations

3.3.3 Error Suggestion (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.35 (Web) 
  • 10.2.35 (non-web document) 
  • 11.2.1.35 (Software) 
  • 11.2.2.35 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Software: Exceptions include:

  • The survey questions form does not permit submission when some form fields are incomplete. Therefore, users are not allowed to receive suggestions for form fields filled out incorrectly.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to: EN 301 549 Criteria

  • 9.2.36 (Web) 
  • 10.2.36 (non-web document) 
  • 11.2.1.36 (Software) 
  • 11.2.2.36 (Closed Software) – Does not apply 
  • 11.6.2 (Authoring Tool) 
  • 12.1.2 (Product Docs) 
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) 
  • 504.2 (Authoring Tool) 
  • 602.3 (Support Docs)

Software: Supports

Software: The product does not process legal commitments or financial transactions or modify user-controllable data.

2017 Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes:

Criteria

Conformance Level

Remarks and Explanations

302.1 Without Vision

Software: Supports with Exceptions

Software: Essential functions of the product can be completed without vision; however, as noted in 1.1.1 Non-text Content, 1.3.1 Info and Relationships, and 4.1.2 Name, Role, Value, some controls and elements are missing accessible names and labels. Some sections of the application, such as the survey questions, are usable but difficult to navigate and understand without vision.

302.2 With Limited Vision

Software: Supports with Exceptions

Software: Essential functions of the product can be completed with limited vision; however, as noted in 2.4.7 Focus Visible, some indications of keyboard focus may be difficult to perceive by users with limited vision.

302.3 Without Perception of Color

Software: Supports with Exceptions

Software: Essential functions of the product can be completed without perception of color; however, as noted in 1.4.1 Use of Color, error messages are distinguished only through color.

302.4 Without Hearing

Software: Supports

Software: The product does not require hearing for use.

302.5 With Limited Hearing

Software: Supports

Software: The product does not require hearing for use.

302.6 Without Speech

Software: Supports

Software: The product does not require speech for use.

302.7 With Limited Manipulation

Software: Supports with Exceptions

Software: Essential functions of the product can be completed with only the keyboard; however, as noted in 2.1.1 Keyboard, some non-essential functions cannot be completed via the keyboard.

302.8 With Limited Reach and Strength

Software: Supports with Exceptions

Software: Essential functions of the product can be completed with only the keyboard; however, as noted in 2.1.1 Keyboard, some non-essential functions cannot be completed via the keyboard. The product does not require strength for use.

302.9 With Limited Language, Cognitive, and Learning Abilities

Software: Supports with Exceptions

Software: The product’s interface is clean and uses plain language and descriptive headings; however, as noted in 2.4.6 Headings and Labels, some form fields rely on placeholder labels only.

Chapter 4: Hardware

Notes: Not Applicable

Chapter 5: Software

Notes:

501 General

Criteria

Conformance Level

Remarks and Explanations

501.1 Scope – Incorporation of WCAG 2.0 AA

See WCAG 2.0 section.

See information in the WCAG section

502 Interoperability with Assistive Technology

502.1 General. Software shall interoperate with assistive technology and shall conform to 502.

Criteria

Conformance Level

Remarks and Explanations

502.2 Documented Accessibility Features

See 502.2.1-502.2.2

  

502.2.1 User Control of Accessibility Features

Not Applicable

The product is not platform software.

502.2.2 No Disruption of Accessibility Features

Supports

The product does not disable or disrupt activated accessibility features of the platform.

502.3 Accessibility Services

See 502.3.1-502.3.14

  

502.3.1 Object Information

Supports with Exceptions

The product does not provide accessible names and roles for some of its controls, as noted in 1.3.1 Info and Relationships and 4.1.2 Name, Role, Value.

502.3.2 Modification of Object Information

Supports with Exceptions

Some states and properties of controls cannot be set programmatically through assistive technology.

502.3.3 Row, Column, and Headers

Supports

The product does not contain tables.

502.3.4 Values

Supports

Values within the product can be programmatically determined.

502.3.5 Modification of Values

Supports

The product supports the modification of values, such as “Month” and “Day”.

502.3.6 Label Relationships

Supports with Exceptions

As described in 1.3.1 Info and Relationships and 3.3.2 Labels or Instructions, some labels are not programmatically associated.

502.3.7 Hierarchical Relationships

Supports with Exceptions

Hierarchical relationships in the product are for the most part clearly communicated; however, as noted in 2.4.6 Headings and Labels, some heading levels are skipped.

502.3.8 Text

Supports

Text content, except for branding elements that are considered essential, is exposed to assistive technologies.

502.3.9 Modification of Text

Supports

The product allows assistive technologies to edit text content.

502.3.10 List of Actions

Supports with Exceptions

Most controls, such as the text form fields, communicate possible actions to assistive technology; however, as described in 4.1.2 Name, Role, Value, some controls do not communicate their purpose to assistive technology.

502.3.11 Actions on Objects

Supports with Exceptions

Most actions can be executed on objects through assistive technology; however, as noted in 2.1.1 Keyboard, some non-essential actions cannot be activated with the keyboard.

502.3.12 Focus Cursor

Supports with Exceptions

Most items that receive keyboard focus exhibit a visual focus indication; although, as noted in 2.4.7 Focus Visible, some items receive little to no visual focus indication.

502.3.13 Modification of Focus Cursor

Supports

The product allows assistive technologies to move or modify focus, insertion point, and selection.

502.3.14 Event Notification

Does Not Support

The product notifies assistive technologies of some user interaction events; however, the product does not provide notification for many events, such as the appearance and disappearance of carousel slides.

502.4 Platform Accessibility Features

Not Applicable

The product is not platform software.

503 Applications

503.1 General. Applications shall conform to 503.

Criteria

Conformance Level

Remarks and Explanations

503.2 User Preferences

Supports with Exceptions

The product supports most platform accessibility settings; however, most fonts cannot be changed.

503.3 Alternative User Interfaces

Not Applicable

The product does not function as an assistive technology.

503.4 User Controls for Captions and Audio Description

See 503.4.1-503.4.2

  

503.4.1 Caption Controls

Not Applicable

The product does not provide controls for volume adjustment.

503.4.2 Audio Description Controls

Not Applicable

The product does not provide controls for program selection.

504 Authoring Tools

504.1 General. Where an application is an authoring tool, the application shall conform to 504 to the extent that information required for accessibility is supported by the destination format.

Criteria

Conformance Level

Remarks and Explanations

504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”)

See WCAG 2.0 section.

See information in the WCAG section

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

Not Applicable

The product is not an authoring tool.

504.2.2 PDF Export

Not Applicable

The product is not an authoring tool.

504.3 Prompts

Not Applicable

The product is not an authoring tool.

504.4 Templates

Not Applicable

The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Notes: Conformance information for Support Documentation and Services is available in the Adobe Accessibility Conformance Report for HelpX documentation.

EN 301 549 Report

Notes:

Chapter 4: 4.2 Functional Performance Statements (FPS)

Notes:

Criteria

Conformance Level

Remarks and Explanations

4.2.1 Usage without vision

Software: Supports with Exceptions

Software: Essential functions of the product can be completed without vision; however, as noted in 1.1.1 Non-text Content, 1.3.1 Info and Relationships, and 4.1.2 Name, Role, Value, some controls and elements are missing accessible names and labels. Some sections of the application, such as the survey questions, are usable but difficult to navigate and understand without vision.

4.2.2 Usage with limited vision

Software: Supports with Exceptions

Software: Essential functions of the product can be completed with limited vision; however, as noted in 2.4.7 Focus Visible, some indications of keyboard focus may be difficult to perceive by users with limited vision.

4.2.3 Usage without perception of colour

Software: Supports with Exceptions

Software: Essential functions of the product can be completed without perception of color; however, as noted in 1.4.1 Use of Color, error messages are distinguished only through color.

4.2.4 Usage without hearing

Software: Supports

Software: The product does not require hearing for use.

4.2.5 Usage with limited hearing

Software: Supports

Software: The product does not require hearing for use.

4.2.6 Usage without vocal capability

Software: Supports

Software: The product does not require speech for use.

4.2.7 Usage with limited manipulation or strength

Software: Supports with Exceptions

Software: Essential functions of the product can be completed with only the keyboard; however, as noted in 2.1.1 Keyboard, some non-essential functions cannot be completed via the keyboard.

4.2.8 Usage with limited reach triggers

Software: Supports with Exceptions

Software: Essential functions of the product can be completed with only the keyboard; however, as noted in 2.1.1 Keyboard, some non-essential functions cannot be completed via the keyboard. The product does not require strength for use.

4.2.9 Minimize photosensitive seizure

Software: Supports

Software: The product does not contain flashing content.

4.2.10 Usage with limited cognition

Software: Supports with Exceptions

Software: The product’s interface is clean and uses plain language and descriptive headings; however, as noted in 2.4.6 Headings and Labels, some form fields rely on placeholder labels only.

4.2.11 Privacy

Software: Supports

Software: The product does not provide a spoken version of password characters being visually masked.

Chapter 5: Generic Requirements

Notes:

Criteria

Conformance Level

Remarks and Explanations

5.1 Closed Functionality

Not Applicable

5.1.2.2-5.1.6.2 are not applicable for this product.

5.2 Activation of accessibility features

Not Applicable

The product does not have accessibility features.

5.3 Biometrics

Not Applicable

The product does not rely on biological characteristics.

5.4 Preservation of accessibility information during conversion

Not Applicable

The product does not convert information or communication.

5.5.1 Means of operation

Not Applicable

The product does not contain operable parts.

5.5.2 Operable parts discernibility

Not Applicable

The product does not contain operable parts.

5.6.1 Tactile or auditory status

Not Applicable

The product does not contain locking or toggle controls.

5.6.2 Visual status

Not Applicable

The product does not contain locking or toggle controls.

5.7 Key repeat

Not Applicable

The product relies on platform software to supply key repeat functionality.

5.8 Double-strike key acceptance

Not Applicable

The product does not supply a keyboard or keypad.

5.9 Simultaneous user actions

Supports

The product does not require simultaneous user actions.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Not Applicable

Chapter 7: ICT with Video Capabilities

Notes: Not Applicable

Chapter 8: Hardware

Notes: Not Applicable

Chapter 9: Web

Notes: Not Applicable

Chapter 10: Non-web Documents

Notes: Not Applicable

Chapter 11: Software

Notes:

Criteria

Conformance Level

Remarks and Explanations

11.2.1 Software success criteria (excluding closed functionality)

See WCAG 2.0 section.

See information in the WCAG section

11.2.2 Software success criteria (closed functionality)

Not Applicable

  

11.3.2.3 Use of accessibility services

Supports

The product uses documented accessibility services within the user interface.

11.3.2.4 Assistive technology

Not Applicable

The product is not assistive technology.

11.3.2.5 Object information

Supports with Exceptions

The product does not provide accessible names and roles for some of its controls, as noted in 1.3.1 Info and Relationships and 4.1.2 Name, Role, Value.

11.3.2.6 Row, column, and headers

Supports

The product does not contain tables.

11.3.2.7 Values

Supports

Values within the product can be programmatically determined.

11.3.2.8 Label relationships

Supports with Exceptions

As described in 1.3.1 Info and Relationships and 3.3.2 Labels or Instructions, some labels are not programmatically associated.

11.3.2.9 Parent-child relationships

Supports with Exceptions

Hierarchical relationships in the product are for the most part clearly communicated; however, as noted in 2.4.6 Headings and Labels, some heading levels are skipped.

11.3.2.10 Text

Supports

Text content, except for branding elements that are considered essential, is exposed to assistive technologies.

11.3.2.11 List of available actions

Supports with Exceptions

Most controls, such as the text form fields, communicate possible actions to assistive technology; however, as described in 4.1.2 Name, Role, Value, some controls do not communicate their purpose to assistive technology.

11.3.2.12 Execution of available actions

Supports with Exceptions

Most actions can be executed on objects through assistive technology; however, as noted in 2.1.1 Keyboard, some non-essential actions cannot be activated with the keyboard.

11.3.2.13 Tracking of focus and selection attributes

Supports with Exceptions

Most items that receive keyboard focus exhibit a visual focus indication; although, as noted in 2.4.7 Focus Visible, some items receive little to no visual focus indication.

11.3.2.14 Modification of focus and selection attributes

Supports

The product allows assistive technologies to move or modify focus, insertion point, and selection.

11.3.2.15 Change notification

Does Not Support

The product notifies assistive technologies of some user interaction events; however, the product does not provide notification for many events, such as the appearance and disappearance of carousel slides.

11.3.2.16 Modifications of states and properties

Supports with Exceptions

Some states and properties of controls cannot be set programmatically through assistive technology.

11.3.2.17 Modifications of values and text

Supports

The product supports the modification of values, such as “Month” and “Day”, and allows assistive technology to edit text content.

11.4.1 User control of accessibility features

Not Applicable

The product is not platform software.

11.4.2 No disruption of accessibility features

Supports

The product does not disable or disrupt activated accessibility features of the platform.

11.5 User preferences

Supports with Exceptions

The product supports most platform accessibility settings; however, most fonts cannot be changed.

11.6.2 Accessible content creation (if not authoring tool, enter “not applicable”)

See WCAG 2.0 section.

See information in the WCAG section

11.6.3 Preservation of accessibility information in transformations

Not Applicable

The product is not an authoring tool.

11.6.4 Repair assistance

Not Applicable

The product is not an authoring tool.

11.6.5 Templates

Not Applicable

The product is not an authoring tool.

Chapter 12: Documentation and Support Services

Notes: Conformance information for Documentation and Support Services is available in the Adobe Accessibility Conformance Report for HelpX documentation.

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable

Voluntary Product Accessibility Template® and VPAT® are a registered trademark of Information Technology Industry Council (ITI)