Adobe Accessibility Conformance Report

VPAT® Version 2.0 – October 2017

Product Information

Name of Product/Version: Adobe Connect Application for Desktop WIN 2018.7.10.32

Product Description: Online virtual classrooms, webinars, meetings, and conferences.

Date: October 2018

Contact information: access@adobe.com

Notes: This report provides separate descriptions for the software meeting room component and its authored content.

  • Software is the Adobe Connect Application for Desktop. It contains functions for meeting attendees with roles of participant, presenter, and host.
  • Authored Content (Recording) includes recorded versions of meeting content, plus read-only representations of interactive controls.
  • Authored Content (Video) includes MPEG4 (MP4) and Flash Video (FLV) formats.

For functions of Adobe Connect which involve other product components or authored content, see the Accessibility Conformance Reports (ACRs) for the Adobe Connect web meeting room and Adobe Connect Central.

The information contained in this report applies to the product itself. Information about product help and support documentation is located at: http://www.adobe.com/accessibility/compliance.html.

Evaluation Methods Used: Testing Adobe Connect involved extensive use of leading assistive technology, such as screen readers, screen magnifiers, and speech recognition software, as well exclusive use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standards/guidelines:

Standard/Guideline Included In Report

Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/

Level A - Yes
Level AA - Yes
Level AAA - No

Section 508 as published in 2017, at http://www.Section508.gov

Yes

EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe, at http://mandate376.standards.eu/standard

Yes

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Supports with Exceptions: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Sections 1 and 2 also document conformance with:

  • EN 301 549:  Chapter 9 - Web, Chapter 10 - Non-Web documents, Section 11.2.1- Non-Web Software (excluding closed functionality), and Section 11.2.2 - Non-Web Software (closed functionality).
  • Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Section 1: Success Criteria, Level A

Notes:

Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
Criteria Conformance Level Remarks and Explanations

1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.1 (Web)
  • 10.2.1 (non-web document)
  • 11.2.1.1 (Software)
  • 11.2.2.1 (Closed Functionality Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product provides a text equivalent or descriptive name for most non-text content, such as graphical buttons and input fields. Exceptions include:

  • Both the Username and Password fields have the accessible name “Type here”, which does not describe the fields’ purpose.
  • The default meeting logo has an accessible name “Meeting Logo http://www.adobe.com/go/connect_productinfo_en” which does not describe the button’s purpose.
  • “You are now broadcasting your camera” is announced by the screen reader for a guest attendee when the host is actually broadcasting.
  • Some graphical buttons have no name, such as the menu button for the Events Index panel in recorded meeting playback.

 

Authored Content (Recording): Non-text content, such as graphical buttons, is identified by a descriptive name or text alternative.

Authored Content (Video): Authored content does not contain non-text content that would require a text alternative.

Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria Conformance Level Remarks and Explanations

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.2 (Web)
  • 10.2.2 (non-web document)
  • 11.2.1.2 (Software)
  • 11.2.2.2.1 and 11.2.2.2.2 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product does not provide its own prerecorded media. Attendees can provide an audio description track for what would otherwise be a video-only prerecorded clip. Through the File Share pod, attendees can provide a transcript for prerecorded video-only or audio-only clip.

Authored Content (Recording): When an attendee provides an audio description track for what would otherwise be a video-only prerecorded clip, the audio is included in the recorded meeting. When an attendee provides a transcript in the File Share pod, the file download function is preserved in the recorded meeting.

Authored Content (Video): When an attendee provides an audio description track for what would otherwise be a video-only prerecorded clip, the audio is included in the exported recording. Video file formats cannot contain transcripts.

1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.3 (Web)
  • 10.2.3 (non-web document)
  • 11.2.1.3 (Software)
  • 11.2.2.3 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product does not provide its own prerecorded media that would require captions. Attendees can provide open captions in prerecorded video clips or use the Closed Captioning pod extension to create synchronized captions in real time while a prerecorded video clip is played.

Authored Content (Recording): When an attendee provides open captions in a prerecorded video clip, or uses the Closed Caption pod, the captions are included in the recorded meeting.

Authored Content (Video): Open captions and closed captions in a recorded meeting are included as open captions in exported video.

1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.4 (Web)
  • 10.2.4 (non-web document)
  • 11.2.1.4 (Software)
  • 11.2.2.4 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Does Not Support

Authored Content (Video): Supports

Software: The product does not provide its own prerecorded video content that would require audio description or a media alternative. Through the File Share pod, attendees can provide a downloadable transcript for a prerecorded video clip.

Authored Content (Recording): Through the File Share pod, recorded meetings preserve the ability to download a transcript for a prerecorded video clip that was presented in the meeting. However, the product does not allow authors to provide an audio description or a transcript for most video in recorded meetings. Examples include:

  • The product does not allow authors to provide an audio description or add a downloadable transcript for recorded webcam video or recorded screenshares.

 

Authored Content (Video): Video file formats cannot contain transcripts, so this criterion is met to the extent supported by the authored content format.

Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
Criteria Conformance Level Remarks and Explanations

1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.7 (Web)
  • 10.2.7 (non-web document)
  • 11.2.1.7 (Software)
  • 11.2.2.7 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports with Exceptions

Authored Content (Video): Supports

Software: Most visual structure and relationship information is presented to assistive technology. Exceptions include:

  • In some dialogs, such as the Audio Setup Wizard dialog, some instructions and dialog titles are not announced by a screen reader.
  • In the Chat pod, all chat messages are rendered as a single line of text by a screen reader.
  • In Connection Status, the first line of text is provided to screen readers, but the other lines of text, such as Latency, are not provided.
  • The current page number of a Share pod document is not conveyed to assistive technology.
  • In the screen sharing MiniControl, buttons, such as “Share” and “Video”, are visually grouped and control the contents of the panel above. However, this relationship information is not conveyed to a screen reader.

 

Authored Content: (HTML): Authors can ensure that most content meets this criterion. Although the recorded Share pod does not expose document text and structure to assistive technology, authors can simultaneously share an original accessible document in the recorded File Share pod. The original document serves as an accessible equivalent. Exceptions include:

  • The current page number of the Share pod document is not conveyed to assistive technology.
  • When a presenter’s policy prevents them from distributing an original document, a mechanism is not provided for the presenter to share the accessible text and structure of such a document.

 

Authored Content: (Video): Video file formats are not capable of containing programmatic structure information or text.

1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.8 (Web)
  • 10.2.8 (non-web document)
  • 11.2.1.8 (Software)
  • 11.2.2.8 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product presents content in a meaningful sequence.

Authored Content (Recording): The product allows authors to present content in a meaningful sequence.

Authored Content (Video): The product allows authors to present content in a meaningful sequence.

1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.9 (Web)
  • 10.2.9 (non-web document)
  • 11.2.1.9 (Software)
  • 11.2.2.9 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Instructions do not rely solely on sensory characteristics.

Authored Content (Recording): Authors can ensure that content meets this criterion.

Authored Content (Video): Authors can ensure that content meets this criterion.

Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria Conformance Level Remarks and Explanations

1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.10 (Web)
  • 10.2.10 (non-web document)
  • 11.2.1.10 (Software)
  • 11.2.2.10 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most functions of the product do not convey information through color alone. Exceptions include:

  • In the Meeting Room Login screen, a color change is the only visual indication of focus on the Guest and Registered User tabs.

 

Authored Content (Recording): Authors can ensure that content meets this criterion.

Authored Content (Video): Authors can ensure that content meets this criterion.

1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.11 (Web)
  • 10.2.11 (non-web document)
  • 11.2.1.11 (Software)
  • 11.2.2.11 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Meeting room audio interferes with screen reader speech output when a user is locating the controls to mute it. Currently, there is no documented hotkey to mute the meeting room audio.

Authored Content (Recording): Playback control is a function of the product, not the authored content.

Authored Content (Video): Playback control is a function of the user’s media player, not the authored content.

Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
Criteria Conformance Level Remarks and Explanations

2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.15 (Web)
  • 10.2.15 (non-web document)
  • 11.2.1.15 (Software)
  • 11.2.2.15 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports with Exceptions

Authored Content (Video): Supports

Software: Most product functionality can be operated through a keyboard interface through a combination of standard keystrokes and documented product-specific hotkeys, such as Ctrl+Space to access the menu bar. Exceptions include:

  • In the Welcome screen, Recent items, Favorite items, and Log Out cannot be reached using the keyboard.
  • In the Tips dialog, the Next button cannot be reached using the keyboard.
  • For most buttons, tooltip text cannot be displayed using the keyboard.
  • There is no documented keystroke to expand menu buttons, such as the Set Status and Share My Screen buttons.
  • When a pod is full screen, the Exit Fullscreen button receives focus when tabbing, yet it remains offscreen.
  • In the Share pod, the Pause Video button cannot be reached using the keyboard.
  • In the Closed Captions pod, buttons, such as Rewind and Live, cannot be reached using the keyboard.
  • In the Manage Pods dialog, no keystroke is available for a screen reader user to review the selected items.
  • In meeting room layouts, there is no keyboard method for resizing pods.
  • In the screen sharing MiniControl, the Mute Speaker control cannot be reached using the keyboard.
  • In a recorded meeting, the controls for editing a bookmark or chapter marker cannot be reached using the keyboard.

 

Authored Content (Recording): Most controls in a recorded meeting can be operated through a keyboard interface. Exceptions include:

  • In the Closed Captions pod, buttons, such as Rewind and Live, do not receive keyboard focus.

 

Authored Content (Video): Authored content does not contain controls that would require a keyboard interface.

2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.16 (Web)
  • 10.2.16 (non-web document)
  • 11.2.1.16 (Software)
  • 11.2.2.16 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product allows keyboard focus to be moved away from most components using only a keyboard interface. Exceptions include:

  • In the screen sharing MiniControl, keyboard focus is trapped in the Share tab panel.
  • In recorded meeting playback, keyboard focus is trapped in the recorded content area.

 

Authored Content (Recording): Authored content does not include keyboard traps.

Authored Content (Video): Authored content does not contain focusable elements.

Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
Criteria Conformance Level Remarks and Explanations

2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.17 (Web)
  • 10.2.17 (non-web document)
  • 11.2.1.17 (Software)
  • 11.2.2.17 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most functions of the product do not include time limits. However, some content appears for a few seconds before disappearing, and the user is not allowed to adjust or cancel the time limit. Examples include:

  • In Tips dialogs, some animated text appears for a few seconds.
  • Some messages appear for a few seconds in the upper right corner of the meeting room screen, such as: “Switch back to MiniControl to continue sharing screen with enhanced interactivity.”

 

Authored Content (Recording): Authored content does not include time limits.

Authored Content (Video): Authored content does not include time limits.

2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.18 (Web)
  • 10.2.18 (non-web document)
  • 11.2.1.18 (Software)
  • 11.2.2.18 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product has controls to pause media content in meetings.

Authored Content (Recording): Playback control is a function of the product, not the authored content.

Authored Content (Video): Playback control is a function of the user’s media player, not the authored content.

Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
Criteria Conformance Level Remarks and Explanations

2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.19 (Web)
  • 10.2.19 (non-web document)
  • 11.2.1.19 (Software)
  • 11.2.2.19 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product does not contain flashing content.

Authored Content (Recording): Authors can ensure that content does not flash, or flashes below the required thresholds.

Authored Content (Video): Authors can ensure that content does not flash, or flashes below the required thresholds.

Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria Conformance Level Remarks and Explanations

2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.20 (Web)
  • 10.2.20 (non-web document) – Does not apply
  • 11.2.1.20 (Software) – Does not apply
  • 11.2.2.20 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: This criterion does not apply to non-web software.

Authored Content (Recording): Recorded meetings can only be played back in the non-web software product, and this criterion does not apply to non-web documents.

Authored Content (Video): This criterion does not apply to non-web documents.

2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.21 (Web)
  • 10.2.21 (non-web document)
  • 11.2.1.21 (Software) - Does not apply
  • 11.2.2.21 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports with Exceptions

Software: The title of the software describes its purpose.

Authored Content (Recording): The title is a function of the product, not the authored content.

Authored Content (Video): When a recording is exported as Flash Video, the file format does not support a title. However, the MPEG4 file format supports a title, and the product does not provide a function for authors to add a title within the product itself or by relying on other tools.

2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.22 (Web)
  • 10.2.22 (non-web document)
  • 11.2.1.22 (Software)
  • 11.2.2.22 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Authored Content (Recording): Supports with Exceptions

Authored Content (Video): Supports

Software: Some components, such as menu items, receive keyboard focus in a logical order that corresponds to the visual layout. However, components for most product functions do not receive focus in a meaningful order. Examples include:

  • The focus sequence through pods (Ctrl+F6) does not correspond to the visual or logical order of the pods.
  • The reverse focus sequence through pods (Ctrl+Shift+F6) is not the opposite of the forward focus sequence.
  • The Help menu can only be reached by pressing the right arrow key, which skips over controls visually located in the middle of the application bar, such as the Mute My Speakers and Set Status controls.

Authored Content (Recording): Most authored content does not have focusable components, because the recording function converts most application controls into non-interactive graphics. Exceptions include:

  • The focus sequence through recorded pods (Ctrl+F6) does not correspond to the visual or logical order of the pods.

Authored Content (Video): Authored content does not contain focusable components.

2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.23 (Web)
  • 10.2.23 (non-web document)
  • 11.2.1.23 (Software)
  • 11.2.2.23 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The purpose of links in the product can be determined from the link text alone or from programmatic context of the link.

Authored Content (Recording): Authored content does not contain links.

Authored Content (Video): Authored content does not contain links.

Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria Conformance Level Remarks and Explanations

3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.27 (Web)
  • 10.2.27 (non-web document)
  • 11.2.1.27 (Software)
  • 11.2.2.27 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The language is programmatically determinable within the product. The language of the product is set based on the version installed by the user.

Authored Content (Recording): The language is a function of the product, not the authored content.

Authored Content (Video): Video file formats are not capable of containing a programmatically determined language.

Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria Conformance Level Remarks and Explanations

3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.29 (Web)
  • 10.2.29 (non-web document)
  • 11.2.1.29 (Software)
  • 11.2.2.29 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Components do not initiate a change of context when focused.

Authored Content (Recording): Components do not initiate a change of context when focused.

Authored Content (Video): Authored content does not contain focusable components.

3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.30 (Web)
  • 10.2.30 (non-web document)
  • 11.2.1.30 (Software)
  • 11.2.2.30 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Changes of context do not occur automatically on user input.

Authored Content (Recording): Authored content does not contain user input controls.

Authored Content (Video): Authored content does not contain user input controls.

Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria Conformance Level Remarks and Explanations

3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.33 (Web)
  • 10.2.33 (non-web document)
  • 11.2.1.33 (Software)
  • 11.2.2.33 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most forms in the product do not automatically detect input errors. Where input errors are automatically detected, such as a blank Guest Name field, the field in error is usually identified and an error message is provided as text. Exceptions include:

  • In some dialogs, such as Create a New Layout and Record Meeting, the field in error is not identified.

Authored Content (Recording): Authored content does not contain user input controls which would require error identification.

Authored Content (Video): Authored content does not contain user input controls which would require error identification.

3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.34 (Web)
  • 10.2.34 (non-web document)
  • 11.2.1.34 (Software)
  • 11.2.2.34 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most input controls have visible labels that describe their purpose. Exceptions include:

  • In playback of a recorded meeting, the Search field is labeled by placeholder text which disappears when the field has focus.

Authored Content (Recording): Authored content does not contain user input controls that would require labels or instructions.

Authored Content (Video): Authored content does not contain user input controls that would require labels or instructions.

Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
Criteria Conformance Level Remarks and Explanations

4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.37 (Web)
  • 10.2.37 (non-web document)
  • 11.2.1.37 (Software)
  • 11.2.2.37 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The software is not implemented using markup languages.

Authored Content (Recording): The authored content is not implemented using markup languages.

Authored Content (Video): The authored content is not implemented using markup languages.

4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria

  • 9.2.38 (Web)
  • 10.2.38 (non-web document)
  • 11.2.1.38 (Software)
  • 11.2.2.38 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports with Exceptions

Authored Content (Video): Supports

Software: In most product functions, user interface components have programmatically determined name, role, state, property, and value information. Exceptions include:

  • Some input fields do not provide an accessible name. Examples include the Meeting field in the Welcome screen, Username and Password fields in the Login screen, fields in the End Meeting dialog, and fields in the Add Bookmark dialog.
  • In the Login screen, a link with visible text “Help” has the accessible name “10.0.0”.
  • Some buttons, such as the Pause Video control, have no accessible name or role.
  • In the Chat pod, the selected tab does not provide its selected state programmatically.
  • In the Closed Captions pod, most controls lack accessible name, role, and value.
  • In playback of a recorded meeting, the playback slider does not announce its value when using a screen reader as the user adjusts it.

Authored Content (Recording): Most authored content does not contain controls. Some content contains controls, such as Full Screen buttons, have programmatically determined name and role information. Exceptions include:

  • In the Closed Captions pod, controls, such as Rewind and Live, do not have an accessible name or role.

Authored Content (Video): Authored content does not contain controls that would require programmatically determined name, role, state, property, and value information.

Section 2: Success Criteria, Level AA

Notes:

Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
Criteria Conformance Level Remarks and Explanations

1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.5 (Web)
  • 10.2.5 (non-web document)
  • 11.2.1.5 (Software)
  • 11.2.2.5 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Using the Closed Captioning pod extension, a meeting attendee or third-party captioning service provider can create synchronized captions for live audio content in the meeting. A meeting host can position the Closed Captions pod so it does not obscure other meeting content.

Authored Content (Recording): Recorded meetings do not contain live synchronized media.

Authored Content (Video): Exported recordings do not contain live synchronized media.

1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.6 (Web)
  • 10.2.6 (non-web document)
  • 11.2.1.6 (Software)
  • 11.2.2.6 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Does Not Support

Authored Content (Video): Does Not Support

Software: Attendees can present a prerecorded video clip with audio description in the main narration track. However, the product does not allow attendees to provide a separate audio description track.

Authored Content (Recording): Recorded meetings preserve any audio description in the main narration track of a prerecorded video clip that was presented in the meeting. However, the product does not allow authors to provide audio descriptions for most video in recorded meetings. Examples include:

  • The product does not allow authors to provide a separate audio description track for a prerecorded video clip that was presented in the meeting.
  • The product does not allow authors to provide an audio description for recorded webcam video or recorded screenshares.

Authored Content (Video): The product does not provide a mode of operation for authors to create an audio description for most video content in exported recordings, either within the product itself or by relying on other tools.

Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
Criteria Conformance Level Remarks and Explanations

1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.12 (Web)
  • 10.2.12 (non-web document)
  • 11.2.1.12 (Software)
  • 11.2.2.12 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most text meets minimum contrast requirements with default colors. Some text, such as focused menu items, meets minimum contrast requirements after an administrator customizes meeting room colors for optimum contrast. However, some text does not meet minimum contrast requirements even with optimum custom colors. Exceptions include:

  • Button text in pods, such as “Switch to MiniControl” in the Share pod, has low contrast after the user moves the mouse pointer away from the pod.
  • In the Closed Captions pod, the text “Waiting for Captions” has low contrast.

Authored Content (Recording): Authors can ensure that authored content meets minimum contrast requirements.

Authored Content (Video): Authors can ensure that authored content meets minimum contrast requirements.

1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.13 (Web)
  • 10.2.13 (non-web document)
  • 11.2.1.13 (Software)
  • 11.2.2.13 (Closed Software)
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Does Not Support

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product does not provide a mechanism to resize most text.

Authored Content (Recording): Text can be resized up to 200 percent without loss of content or functionality.

Authored Content (Video): Video file formats can only contain images of text, which do not require resizing.

1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.14 (Web)
  • 10.2.14 (non-web document)
  • 11.2.1.14 (Software)
  • 11.2.2.14 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product uses text instead of images of text, except for branding elements that are considered essential.

Authored Content (Recording): Authored content uses text instead of images of text, except for branding elements and media where a particular presentation is essential.

Authored Content (Video): A particular presentation is essential for images of text in an exported video.

Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
Criteria Conformance Level Remarks and Explanations

2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.24 (Web)
  • 10.2.24 (non-web document) – Does not apply
  • 11.2.1.24 (Software) – Does not apply
  • 11.2.2.24 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: This criterion does not apply to non-web software.

Authored Content (Recording): Recorded meetings can only be played back in the non-web software product, and this criterion does not apply to non-web documents.

Authored Content (Video): This criterion does not apply to non-web documents.

2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.25 (Web)
  • 10.2.25 (non-web document)
  • 11.2.1.25 (Software)
  • 11.2.2.25 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Labels in the product, such as labels for input fields, are descriptive.

Authored Content (Recording): Authors can ensure that content meets this criterion.

Authored Content (Video): Authors can ensure that content meets this criterion.

2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.26 (Web)
  • 10.2.26 (non-web document)
  • 11.2.1.26 (Software)
  • 11.2.2.26 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most focusable elements have a visible keyboard focus indicator. Exceptions include:

  • The Welcome screen has an invisible tab stop.
  • The screen sharing MiniControl has an invisible tab stop.
  • In the screen sharing MiniControl, the volume slider has no visible focus indicator.
  • In playback for a recorded meeting, the volume slider has no visible focus indicator.
  • When editing a recorded meeting, the selection markers have no visible focus indicator.

Authored Content (Recording): Most authored content does not contain focusable elements. Some content contains controls, such as Full Screen buttons, with a keyboard focus indicator visible by default.

Authored Content (Video): Authored content does not contain focusable elements.

Guideline 3.1 Readable:
Make text content readable and understandable.
Criteria Conformance Level Remarks and Explanations

3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.28 (Web)
  • 10.2.28 (non-web document)
  • 11.2.1.28 (Software) – Does not apply
  • 11.2.2.28 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Content is only presented in one language at a time.

Authored Content (Recording): Content is only presented in one language at a time.

Authored Content (Video): Video file formats are not capable of containing programmatic determination of the language of phrases.

Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
Criteria Conformance Level Remarks and Explanations

3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.31 (Web)
  • 10.2.31 (non-web document) – Does not apply
  • 11.2.1.31 (Software) – Does not apply
  • 11.2.2.31 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: This criterion does not apply to non-web software.

Authored Content (Recording): Recorded meetings can only be played back in the non-web software product, and this criterion does not apply to non-web documents.

Authored Content (Video): This criterion does not apply to non-web documents.

3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.32 (Web)
  • 10.2.32 (non-web document) – Does not apply
  • 11.2.1.32 (Software) – Does not apply
  • 11.2.2.32 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software) – Does not apply to non-web software
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs) – Does not apply to non-web docs

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: This criterion does not apply to non-web software.

Authored Content (Recording): Recorded meetings can only be played back in the non-web software product, and this criterion does not apply to non-web documents.

Authored Content (Video): This criterion does not apply to non-web documents.

Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
Criteria Conformance Level Remarks and Explanations

3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.35 (Web)
  • 10.2.35 (non-web document)
  • 11.2.1.35 (Software)
  • 11.2.2.35 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most forms in the product do not automatically detect input errors. Where input errors are automatically detected, such as in the Login screen, suggestions are usually provided to the user. Exceptions include:

  • In some dialogs, such as the Create a New Layout and Record Meeting dialogs, suggestions are not provided.

Authored Content (Recording): Authored content does not contain user input controls that would require suggestions for correction.

Authored Content (Video): Authored content does not contain user input controls that would require suggestions for correction.

3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria

  • 9.2.36 (Web)
  • 10.2.36 (non-web document)
  • 11.2.1.36 (Software)
  • 11.2.2.36 (Closed Software) – Does not apply
  • 11.6.2 (Authoring Tool)
  • 12.1.2 (Product Docs)
  • 12.2.4 (Support Docs)

2017 Section 508

  • 501 (Web)(Software)
  • 504.2 (Authoring Tool)
  • 602.3 (Support Docs)

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product does not process legal commitments or financial transactions. Changes to meetings in progress are reversible or can be confirmed before finalizing. Examples include:

  • Changes to attendee roles are reversible.
  • Meeting hosts can preview layout changes in Prepare Mode.

Authored Content (Recording): Authored content does not cause legal or financial commitments and does not modify user-controllable data.

Authored Content (Video): Authored content does not cause legal or financial commitments and does not modify user-controllable data.

 

 

Table 3: Success Criteria, Level AAA

Notes: Not Evaluated

 

 

2017 Section 508 Report

Notes:

Chapter 3: Functional Performance Criteria (FPC)

Notes: This table documents instances of equivalent facilitation and instances of functions not addressed by technical requirements. Responses which cite technical requirements are informative only.

Criteria Conformance Level Remarks and Explanations

302.1 Without Vision

Software: Supports with Exceptions

Authored Content (Recording): Does Not Support

Authored Content (Video): Does Not Support

Software: Most functions of the product are usable without vision. For example, as noted in 2.1.1 Keyboard, most product functionality can be operated through a keyboard interface through a combination of standard keystrokes and documented product-specific hotkeys. Exceptions include:

  • As noted in 1.4.2 Audio Control, meeting room audio interferes with screen reader speech output when a user is locating the controls to mute it. As a workaround, users can learn a sequence of keystrokes to mute the meeting room audio.
  • As noted in 1.1.1 Non-text Content, the product does not provide descriptive text for some non-text content, such as logo graphics.
  • As noted in 1.1.1 Non-text Content, “You are now broadcasting your camera” is announced by the screen reader for a guest attendee when the host is actually broadcasting.
  • As noted in 1.2.5 Audio Description (Prerecorded), attendees can present a prerecorded video clip with audio description in the main narration track. However, the product does not allow attendees to provide a separate audio description track
  • As noted in 2.1.2 No Keyboard Trap, keyboard focus is trapped in playback of a recorded meeting.

Authored Content (Recording): Most content in recorded meetings is not usable without vision. Examples include:

  • As noted in 1.2.3 Audio Description or Media Alternative (Prerecorded), the product does not allow authors to provide an audio description or add a downloadable transcript for most video in recorded meetings, such as recorded webcam video or recorded screenshares.
  • As noted in 1.3.1 Info and Relationships, the current page number of a Share pod document is not conveyed to assistive technology.

Authored Content (Video): Most content exported to video is not usable without vision. As noted in 1.2.5 Audio Description (Prerecorded), examples include:

  • The product does not allow authors to provide separate audio description tracks.
  • The product does not provide a mode of operation for authors to create an audio description for recorded webcam video or recorded screenshares.

302.2 With Limited Vision

Software: Does Not Support

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: As described in “Web (Meeting Room)” for this clause, the web-based meeting room provides partial equivalent facilitation in environments where users are permitted to use it. In the software product itself, most functions are not usable by people with limited vision. Examples include:

  • As noted in 1.4.4 Resize Text, the product does not provide a mechanism to resize most text.
  • As noted in 1.4.3 Contrast (Minimum), some text does not meet minimum contrast requirements, even when colors are customized by an administrator.

Authored Content (Recording): Authors can create content which is functional for users with limited vision.

Authored Content (Video): Authors can create content which is functional for users with limited vision.

302.3 Without Perception of Color

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most product functions can be used without perception of color. Exceptions include:

  • As noted in 1.4.1 Use of Color, in the Meeting Room Login screen, a color change is the only visual indication of focus on the Guest and Registered User tabs.

Authored Content (Recording): Authors can create content which is functional for users without perception of color.

Authored Content (Video):Authors can create content which is functional for users without perception of color.

302.4 Without Hearing

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most functions of the product are usable without hearing. For example, as noted in 1.2.4 Captions (Live), using the Closed Captioning pod extension, a meeting attendee or third-party captioning service provider can create synchronized captions for live audio content in the meeting. Exceptions include:

  • As noted in 503.4.1 Caption Controls, when a meeting attendee presents a prerecorded video clip with closed captions, the product does not display the captions.

Authored Content (Recording): Authors can create content which is functional for users without hearing. Examples include:

  • As noted in 1.2.2 Captions (Prerecorded), when an attendee provides open captions in a prerecorded video clip, or uses the Closed Caption pod, the captions are included in the recorded meeting.

Authored Content (Video): Authors can create content which is functional for users without hearing. Examples include:

  • As noted in 1.2.2 Captions (Prerecorded), open captions and closed captions in a recorded meeting are included as open captions in exported video.

302.5 With Limited Hearing

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most functions of the product are usable with limited hearing. For example, as noted in 1.2.4 Captions (Live), using the Closed Captioning pod extension, a meeting attendee or third-party captioning service provider can create synchronized captions for live audio content in the meeting. Exceptions include:

  • As noted in 503.4.1 Caption Controls, when a meeting attendee presents a prerecorded video clip with closed captions, the product does not display the captions.

Authored Content (Recording): Authors can create content which is functional for users with limited hearing. Examples include:

  • As noted in 1.2.2 Captions (Prerecorded), when an author provides open captions in a prerecorded video clip, or uses the Closed Caption pod, the captions are included in the recorded meeting.

Authored Content (Video): The pAuthors can create content which is functional for users with limited hearing. Examples include:

  • As noted in 1.2.2 Captions (Prerecorded), open captions and closed captions in a recorded meeting are included as open captions in exported video.

302.6 Without Speech

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product does not require the use of speech for most functions. For example, attendees may use the Chat pod. However, the product does not integrate with TTY devices. This is a function not addressed by the technical requirements for software and web products.

Authored Content (Recording): Authored content does not require the use of speech.

Authored Content (Video): Authored content does not require the use of speech.

302.7 With Limited Manipulation

Software: Supports with Exceptions

Authored Content (Recording): Supports with Exceptions

Authored Content (Video): Supports

Software: Most product functions are usable with limited manipulation, through a combination of standard keystrokes and documented product-specific hotkeys. Exceptions include:

  • As noted in 2.1.1 Keyboard, in the Welcome screen, some focusable elements cannot be reached using the keyboard.
  • As noted in 2.1.1 Keyboard, tooltip text for most buttons cannot be displayed using the keyboard.
  • As noted in 2.1.1 Keyboard, there is no documented keystroke to expand menu buttons, such as the Set Status and Share My Screen buttons.
  • As noted in 2.1.1 Keyboard, when a pod is full screen, the Exit Fullscreen button receives focus when tabbing, yet it remains offscreen.
  • As noted in 2.1.1 Keyboard, in the Closed Captions pod, most controls cannot be reached using the keyboard.
  • As noted in 2.1.1 Keyboard, in meeting room layouts, there is no keyboard method for resizing pods.
  • As noted in 2.1.1 Keyboard, in the screen sharing MiniControl, the Mute Speaker control cannot be reached using the keyboard.
  • As noted in 2.1.2 No Keyboard Trap, keyboard focus is trapped in playback of a recorded meeting.
  • As noted in 2.1.2 No Keyboard Trap, in the screen sharing MiniControl, keyboard focus is trapped in the Share tab panel.
  • As noted in 2.4.3 Focus Order, components for most product functions do not receive focus in a meaningful order. However, as a workaround, users can cycle through all pods in the product.
  • As noted in 2.4.7 Focus Visible, in the Welcome screen, the screen sharing MiniControl, and playback for recorded meetings, some focusable elements do not have a visible keyboard focus indicator.

Authored Content (Recording): Authors can create content in which most functions can be used with limited manipulation. Exceptions include:

  • As noted in 2.1.1 Keyboard, buttons in the recorded Closed Captions pod, such as Rewind and Live, do not receive keyboard focus.
  • As noted in 2.4.3 Focus Order, the focus sequence through recorded pods (Ctrl+F6) does not correspond to the visual or logical order of the pods.

Authored Content (Video): Authors can create content which is functional with limited manipulation.

302.8 With Limited Reach and Strength

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product is functional with limited reach and strength.

Authored Content (Recording): Authors can create content which is functional for users with limited reach and strength.

Authored Content (Video): Authors can create content which is functional for users with limited reach and strength.

302.9 With Limited Language, Cognitive, and Learning Abilities

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most functions of the product can be used with limited language, learning, and cognitive abilities. Exceptions include:

  • As noted in 2.2.1 Timing Adjustable, some messages appear for a few seconds in the upper right corner of the meeting room page before disappearing.
  • As noted in 3.3.3 Error Suggestion, in some dialogs, suggestions for correction are not provided.

Authored Content (Recording): Authors can create content which is functional for users with limited language, cognitive, and learning abilities.

Authored Content (Video): Authors can create content which is functional for users with limited language, cognitive, and learning abilities.

Chapter 4: Hardware

Notes: Not Applicable

Chapter 5: Software

Notes:

Criteria Conformance Level Remarks and Explanations

501 Scope – Incorporation of WCAG 2.0 AA

See WCAG 2.0 section.

 

502 Interoperability with Assistive Technology

Criteria Conformance Level Remarks and Explanations

502.2.1 User Control of Accessibility Features

Not Applicable

The product is not platform software.

502.2.2 No Disruption of Accessibility Features

Supports

The product does not disrupt platform accessibility features.

502.3 Accessibility Services

   

502.3.1 Object Information

Supports with Exceptions

The product exposes most name, role, state, boundary, and description information of objects to assistive technology. Exceptions include:

  • Some input fields do not provide an accessible name.
  • Some buttons have no accessible name or role.
  • In the Chat pod, the selected tab does not provide its “selected” state programmatically.
  • In the Closed Captions pod, most controls lack accessible name and role.

502.3.2 Modification of Object Information

Supports with Exceptions

The product allows assistive technology to modify most states and properties. Exceptions include:

  • In meeting room layouts, there is no keyboard method for resizing pods.

502.3.3 Row, Column, and Headers

Not Applicable

The product does not contain tables.

502.3.4 Values

Supports with Exceptions

Most values are exposed to assistive technology. Exceptions include:

  • In the Closed Captions pod, input fields do not expose their values.
  • In playback of a recorded meeting, the playback slider does not announce its value when using a screen reader as the user adjusts it.

502.3.5 Modification of Values

Supports

The product allows assistive technology to modify values of controls.

502.3.6 Label Relationships

Supports with Exceptions

Most label relationships are exposed to assistive technology. Exceptions include:

  • The meeting field in the Welcome screen.
  • Username and Password fields in the Login screen.
  • Some fields in dialogs.

502.3.7 Hierarchical Relationships

Supports

Parent-child relationships are exposed to assistive technology.

502.3.8 Text

Supports with Exceptions

Most text is exposed to assistive technology. Exceptions include:

  • In dialogs, some instructions and text are not announced by a screen reader.
  • In Connection Status, only the first line of text is exposed to screen readers.

502.3.9 Modification of Text

Supports

The product allows assistive technology to modify text of controls.

502.3.10 List of Actions

Supports with Exceptions

Most controls in the product expose programmatic role information and actions which can be taken on objects to assistive technology. Exceptions include:

  • Some buttons have no accessible role.
  • Menu buttons, such as the Set Status and Share My Screen buttons, do not inform assistive technology of the keyboard action to open the menu.
  • When editing a recorded meeting, the selection markers do not inform assistive technology of keyboard actions that can be taken.

502.3.11 Actions on Objects

Supports with Exceptions

The product allows assistive technology to perform most actions on objects. Exceptions include:

  • The “Stop my webcam” control has a “link” role, but does not accept the standard keystroke (Enter) for a link.
  • In Notifications, an attendee with a raised hand has accessible text “Press Y to accept or N to deny entry.” These keystrokes do not perform the actions described.

502.3.12 Focus Cursor

Supports

The product exposes focus, text insertion point, and text selection to assistive technology.

502.3.13 Modification of Focus Cursor

Supports with Exceptions

The product allows assistive technology to move focus and modify text selection ranges for most controls. Exceptions include:

  • In the Welcome screen, Recent items, Favorite items, and Log Out cannot be reached using the keyboard.
  • In the Share pod, the Pause Video button cannot be reached using the keyboard.
  • In the Closed Captions pod, the caption entry field cannot be reached using the keyboard.
  • In the screen sharing MiniControl, the Mute Speaker control cannot be reached using the keyboard.

502.3.14 Event Notification

Supports

The product notifies assistive technology of user interaction events.

502.4 Platform Accessibility Features

Not Applicable

The product is not platform software.

503 Applications

Criteria Conformance Level Remarks and Explanations

503.2 User Preferences

Supports

The product permits user preferences from platform settings.

503.3 Alternative User Interfaces

Not Applicable

The product does not provide an alternative user interface that functions as assistive technology.

503.4 User Controls for Captions and Audio Description.

   

503.4.1 Caption Controls

Supports with Exceptions

The product provides user controls for live captions, but not for closed captions in prerecorded video.

503.4.2 Audio Description Controls

Does Not Support

The product does not provide user controls for audio descriptions.

504 Authoring Tools

Criteria Conformance Level Remarks and Explanations

504.2 Content Creation or Editing  (if not authoring tool, enter “not applicable”)

See WCAG 2.0 section

See information in the WCAG section

504.2.1 Preservation of Information Provided for Accessibility in Format Conversion

Does Not Support

Accessibility information in uploaded files, such as video clips and documents, is not preserved when the files are converted into recording content.

504.2.2 PDF Export

Not Applicable

The product does not export to PDF 1.7 format.

504.3 Prompts

Does Not Support

The Closed Captions pod prompts attendees to provide captions for live audio, and these captions are preserved in recorded meetings. However, most authoring functions do not prompt authors to create content which conforms to WCAG 2.0 Levels A and AA. Examples include:

  • In file sharing, the product does not prompt attendees to provide accessibility information in documents.
  • The product does not prompt attendees to provide captions or audio descriptions in prerecorded video clips.

 

504.4 Templates

Supports with Exceptions

Default templates, such as the Sharing, Discussion, and Collaboration layouts, allow authors to create recorded meetings which conform to most Level A and AA criteria, as noted for Authored Content (Recording) in the WCAG 2.0 section.

Chapter 6: Support Documentation and Services

Notes: Information about documentation and support services is available in Adobe’s Accessibility Conformance Report for HelpX.

EN 301 549 Report

Notes:

Chapter 4: 4.2 Functional Performance Statements (FPS)

Notes:

Criteria Conformance Level Remarks and Explanations

4.2.1 Usage without vision

Software: Supports with Exceptions

Authored Content (Recording): Does Not Support

Authored Content (Video): Does Not Support

Software: Most functions of the product are usable without vision. For example, as noted in 2.1.1 Keyboard, most product functionality can be operated through a keyboard interface through a combination of standard keystrokes and documented product-specific hotkeys. Exceptions include:

  • As noted in 1.4.2 Audio Control, meeting room audio interferes with screen reader speech output when a user is locating the controls to mute it. As a workaround, users can learn a sequence of keystrokes to mute the meeting room audio
  • As noted in 1.1.1 Non-text Content, the product does not provide descriptive text for some non-text content, such as logo graphics.
  • As noted in 1.1.1 Non-text Content, “You are now broadcasting your camera” is announced by the screen reader for a guest attendee when the host is actually broadcasting.
  • As noted in 1.2.5 Audio Description (Prerecorded), attendees can present a prerecorded video clip with audio description in the main narration track. However, the product does not allow attendees to provide a separate audio description track.
  • As noted in 2.1.2 No Keyboard Trap, keyboard focus is trapped in playback of a recorded meeting.

Authored Content (Recording): Most content in recorded meetings is not usable without vision. Examples include:

  • As noted in 1.2.3 Audio Description or Media Alternative (Prerecorded), the product does not allow authors to provide an audio description or add a downloadable transcript for most video in recorded meetings, such as recorded webcam video or recorded screenshares.
  • As noted in 1.3.1 Info and Relationships, the current page number of a Share pod document is not conveyed to assistive technology.

Authored Content (Video): Most content exported to video is not usable without vision. As noted in 1.2.5 Audio Description (Prerecorded), examples include:

  • The product does not allow authors to provide separate audio description tracks.
  • The product does not provide a mode of operation for authors to create an audio description for recorded webcam video or recorded screenshares.

4.2.2 Usage with limited vision

Software: Does Not Support

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: As described in “Web (Meeting Room)” for this clause, the web-based meeting room provides partial equivalent functionality in environments where users are permitted to use it. In the software product itself, most functions are not usable by people with limited vision. Examples include:

  • As noted in 1.4.4 Resize Text, the product does not provide a mechanism to resize most text.
  • As noted in 1.4.3 Contrast (Minimum), some text does not meet minimum contrast requirements, even when colors are customized by an administrator.

Authored Content (Recording): Authors can create content which is functional for users with limited vision.

Authored Content (Video): Authors can create content which is functional for users with limited vision.

4.2.3 Usage without perception of colour

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most product functions can be used without perception of color. Exceptions include:

  • As noted in 1.4.1 Use of Color, in the Meeting Room Login screen, a color change is the only visual indication of focus on the Guest and Registered User tabs.

Authored Content (Recording): Authors can create content which is functional for users without perception of color.

Authored Content (Video): Authors can create content which is functional for users without perception of color.

4.2.4 Usage without hearing

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most functions of the product are usable without hearing. For example, as noted in 1.2.4 Captions (Live), using the Closed Captioning pod extension, a meeting attendee or third-party captioning service provider can create synchronized captions for live audio content in the meeting. Exceptions include:

  • As noted in 7.1.1 Captioning Playback, when a meeting attendee presents a prerecorded video clip with closed captions, the product does not display the captions.

Authored Content (Recording): Authors can create content which is functional for users without hearing. Examples include:

  • As noted in 1.2.2 Captions (Prerecorded), when an author provides open captions in a prerecorded video clip, or uses the Closed Caption pod, the captions are included in the recorded meeting.

Authored Content (Video): Authors can create content which is functional for users without hearing. Examples include:

  • As noted in 1.2.2 Captions (Prerecorded), open captions and closed captions in a recorded meeting are included as open captions in exported video.

4.2.5 Usage with limited hearing

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most functions of the product are usable with limited hearing. For example, as noted in 1.2.4 Captions (Live), using the Closed Captioning pod extension, a meeting attendee or third-party captioning service provider can create synchronized captions for live audio content in the meeting. Exceptions include:

  • As noted in 7.1.1 Captioning Playback, when a meeting attendee presents a prerecorded video clip with closed captions, the product does not display the captions.

Authored Content (Recording): Authors can create content which is functional for users with limited hearing. Examples include:

  • As noted in 1.2.2 Captions (Prerecorded), when an author provides open captions in a prerecorded video clip, or uses the Closed Caption pod, the captions are included in the recorded meeting.

Authored Content (Video): Authors can create content which is functional for users with limited hearing. Examples include:

  • As noted in 1.2.2 Captions (Prerecorded), open captions and closed captions in a recorded meeting are included as open captions in exported video.

4.2.6 Usage without vocal capability

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product does not require the use of speech for most functions. For example, attendees may use the Chat pod. However, as noted in 6.2.1.1 RTT Communication, the product does not integrate with TTY devices.

Authored Content (Recording): Authored content does not require the use of speech.

Authored Content (Video): Authored content does not require the use of speech.

4.2.7 Usage with limited manipulation or strength

Software: Supports with Exceptions

Authored Content (Recording): Supports with Exceptions

Authored Content (Video): Supports

Software: Most product functions are usable with limited manipulation or strength, through a combination of standard keystrokes and documented product-specific hotkeys. Exceptions include:

  • As noted in 2.1.1 Keyboard, in the Welcome screen, some focusable elements cannot be reached using the keyboard.
  • As noted in 2.1.1 Keyboard, tooltip text for most buttons cannot be displayed using the keyboard.
  • As noted in 2.1.1 Keyboard, there is no documented keystroke to expand menu buttons, such as the Set Status and Share My Screen buttons.
  • As noted in 2.1.1 Keyboard, when a pod is full screen, the Exit Fullscreen button receives focus when tabbing, yet it remains offscreen.
  • As noted in 2.1.1 Keyboard, in the Closed Captions pod, most controls cannot be reached using the keyboard.
  • As noted in 2.1.1 Keyboard, in meeting room layouts, there is no keyboard method for resizing pods.
  • As noted in 2.1.1 Keyboard, in the screen sharing MiniControl, the Mute Speaker control cannot be reached using the keyboard.
  • As noted in 2.1.2 No Keyboard Trap, keyboard focus is trapped in playback of a recorded meeting.
  • As noted in 2.1.2 No Keyboard Trap, in the screen sharing MiniControl, keyboard focus is trapped in the Share tab panel.
  • As noted in 2.4.3 Focus Order, components for most product functions do not receive focus in a meaningful order. However, as a workaround, users can cycle through all pods in the product.
  • As noted in 2.4.7 Focus Visible, in the Welcome screen, the screen sharing MiniControl, and playback for recorded meetings, some focusable elements do not have a visible keyboard focus indicator.

Authored Content (Recording): Authors can create content in which most functions can be used with limited manipulation or strength. Exceptions include:

  • As noted in 2.1.1 Keyboard, buttons in the recorded Closed Captions pod, such as Rewind and Live, do not receive keyboard focus.
  • As noted in 2.4.3 Focus Order, the focus sequence through recorded pods (Ctrl+F6) does not correspond to the visual or logical order of the pods.

Authored Content (Video): Authors can create content which is functional with limited manipulation or strength.

4.2.8 Usage with limited reach

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product is functional with limited reach.

Authored Content (Recording): Authors can create content which is functional with limited reach.

Authored Content (Video): Authors can create content which is functional with limited reach.

4.2.9 Minimize photosensitive seizure

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product itself does not contain flashing content. Attendees can present content which does not flash, or flashes within an acceptable threshold, in order to minimize the potential for triggering photosensitive seizures.

Authored Content (Recording): Authors can create content which does not flash, or flashes within an acceptable threshold, in order to minimize the potential for triggering photosensitive seizures.

Authored Content (Video): Authors can create content which does not flash, or flashes within an acceptable threshold, in order to minimize the potential for triggering photosensitive seizures.

4.2.10 Usage with limited cognition

Software: Supports with Exceptions

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: Most functions of the product can be used with limited language, learning, and cognitive abilities. Exceptions include:

  • As noted in 2.2.1 Timing Adjustable, some messages appear for a few seconds in the upper right corner of the meeting room page before disappearing.
  • As noted in 3.3.3 Error Suggestion, in some dialogs, suggestions for correction are not provided.

Authored Content (Recording): Authors can create content which is functional for users with limited language, cognitive, and learning abilities.

Authored Content (Video): Authors can create content which is functional for users with limited language, cognitive, and learning abilities.

4.2.11 Privacy

Software: Supports

Authored Content (Recording): Supports

Authored Content (Video): Supports

Software: The product does not contain accessibility components that compromise the privacy of the user.

Authored Content (Recording): Authored content does not contain accessibility components that compromise the privacy of the user.

Authored Content (Video): Authored content does not contain accessibility components that compromise the privacy of the user.

Chapter 5: Generic Requirements

Notes:

Criteria Conformance Level Remarks and Explanations

5.1 Closed Functionality

Not Applicable

5.1.2.2-5.1.6.2 are not applicable for this product.

5.2 Activation of accessibility features

Not Applicable

The product does not have specific documented accessibility features. The software instead relies upon platform accessibility features.

5.3 Biometrics

Not Applicable

The product does not rely on biological characteristics.

5.4 Preservation of accessibility information during conversion

Does Not Support

Accessibility information in uploaded files, such as video clips and documents, is not preserved when the files are converted into a recorded meeting.

5.5 Operable parts

 

 

5.5.1 Means of operation

Not Applicable

The product does not have operable parts.

5.5.2 Operable parts discernibility

Not Applicable

The product does not have operable parts.

5.6 Locking or toggle controls

 

 

5.6.1 Tactile or auditory status

Not Applicable

The product does not contain locking or toggle controls.

5.6.2 Visual status

Not Applicable

The product does not contain locking or toggle controls.

5.7 Key repeat

Not Applicable

The product relies on platform software to supply key repeat functionality.

5.8 Double-strike key acceptance

Not Applicable

The product does not provide a keyboard or keypad.

5.9 Simultaneous user actions

Supports

The product relies on platform software features, such as Sticky Keys, to ensure simultaneous user actions are not required.

Chapter 6: ICT with Two-Way Voice Communication

Notes: Not Applicable

Criteria Conformance Level Remarks and Explanations

6.1 Audio bandwidth for speech (informative)

 

 

6.2 Real-time text (RTT) functionality

 

 

6.2.1.1 RTT communication

Supports with Exceptions

The product supports text chat, transmitting characters after the Send button is activated. However, the product does not provide real-time text (RTT) functionality, such as TTY or RFC 4103.

6.2.1.2 Concurrent voice and text

Not Applicable

While the product supports concurrent text chat and two-way voice communication, the product does not provide real-time text (RTT) functionality, such as TTY or RFC 4103.

6.2.2.1 Visually distinguishable display

Not Applicable

The product does not provide RTT functionality, such as TTY or RFC 4103.

6.2.2.2 Programmatically determinable send and receive direction

Not Applicable

The product does not provide RTT functionality, such as TTY or RFC 4103.

6.2.3 Interoperability

Not Applicable

The product does not provide RTT functionality, such as TTY or RFC 4103.

6.2.4 Real-time text responsiveness

Not Applicable

The product does not provide RTT functionality, such as TTY or RFC 4103.

6.3 Caller ID

Not Applicable

The product does not provide caller identification or similar telecommunications functions.

6.4 Alternatives to voice-based services

Not Applicable

The product does not provide voice mail, auto-attendant, or interactive voice response functions.

6.5 Video communication

 

 

6.5.1 General (informative)

 

 

6.5.2 Resolution

Supports

The product enables meeting hosts to present video pods with resolution of QCIF (176 by 144), full CIF (352 by 288), or higher.

6.5.3 Frame rate

Supports

When users communicate through a typical broadband network, the video communication frame rate is at least 12 frames per second.

6.5.4 Synchronization between audio and video

Supports

When users communicate through a typical broadband network, the time difference between speech and video is less than 100 milliseconds.

6.6 Alternatives to video-based services

Not Applicable

The product does not provide answering machine, auto-attendant, or interactive response functions.

Chapter 7: ICT with Video Capabilities

Notes:

Criteria Conformance Level Remarks and Explanations

7.1 Caption processing technology

 

 

7.1.1 Captioning playback

Supports with Exceptions

The product displays most captions, such as captions of live media and captions in a recorded meeting. Exceptions include:

  • The product does not display closed captions in prerecorded video clips.

7.1.2 Captioning synchronization

Supports

The product preserves synchronization when displaying captions.

7.1.3 Preservation of captioning

Supports with Exceptions

The product preserves most captions in transmission and conversion, such as live captions in a meeting and captions in an exported recording. Exceptions include:

  • The product does not preserve closed captions when a prerecorded video clip is transmitted or converted to a recorded meeting.

7.2.1 Audio description playback

Does Not Support

The product does not allow selecting and playing separate audio description tracks.

7.2.2 Audio description synchronization

Not Applicable

The product does not play audio description tracks which would require synchronization.

7.2.3 Preservation of audio description

Does Not Support

The product does not preserve audio description tracks when prerecorded video clips are transmitted or converted to a recorded meeting.

7.3 User controls for captions and audio description

Does not Supports

The product provides user controls for live captions, but not for most media content alternatives. Examples include:

  • There are no user controls for closed captions in prerecorded video.
  • There are no user controls for audio descriptions.

Chapter 8: Hardware

Notes: Not Applicable

Chapter 9: Web

Notes: See WCAG 2.0 section.

Chapter 10: Non-web Documents

Notes:

Criteria Conformance Level Remarks and Explanations

10.1 General

 

 

10.2 Document success criteria

 

 

10.2.1 through 10.2.38

See WCAG 2.0 section

See information in WCAG section

10.2.39 Caption positioning

Authored Content (Recording): Supports

Authored Content (Video): Supports

Authored Content (Recording): Recorded captions are presented in a separate pod.

Authored Content (Video): Captions in an exported video appear visually as a separate pod.

10.2.40 Audio description timing

Authored Content (Recording): Supports

Authored Content (Video): Supports

Authored Content (Recording): Authors can ensure that content meets this criterion. When an attendee presents a prerecorded video clip with audio description in the main narration track, a meeting host can mute other audio in the meeting. This prevents the audio description from interfering with other audio in the recorded meeting.

Authored Content (Video): When a recorded meeting meets this criterion, then the exported video also meets this criterion.

Chapter 11: Software

Notes:

Criteria Conformance Level Remarks and Explanations

11.2.1 Non-web software success criteria (excluding closed functionality)

See WCAG 2.0 section.

See information in the WCAG section

11.2.2 Non-web software success criteria (closed functionality)

Not Applicable

The product does not have closed functionality.

11.3 Interoperability with assistive technology

 

 

11.3.1 Closed functionality

See 5.1.

See information in 5.1.

11.3.2 Accessibility services

 

 

11.3.2.1 Platform accessibility service support for software that provides a user interface

Not Applicable

The product is not platform software.

11.3.2.2 Platform accessibility service support for assistive technologies

Not Applicable

The product is not assistive technology.

11.3.2.3 Use of accessibility services

See 11.3.2.5 through 11.3.2.17.

See information in 11.3.2.5 through 11.3.2.17.

11.3.2.4 Assistive technology

Not Applicable

The product is not an assistive technology.

11.3.2.5 Object information

Supports with Exceptions

The product exposes most name, role, state, boundary, and description information of objects to assistive technology. Exceptions include:

  • Some input fields do not provide an accessible name.
  • Some buttons have no accessible name or role.
  • In the Chat pod, the selected tab does not provide its “selected” state programmatically.
  • In the Closed Captions pod, most controls lack accessible name and role.

11.3.2.6 Row, column, and headers

Not Applicable

The product does not contain data tables.

11.3.2.7 Values

Supports with Exceptions

Most values are exposed to assistive technology. Exceptions include:

  • In the Closed Captions pod, input fields do not expose their values.
  • In playback of a recorded meeting, the playback slider does not announce its value when using a screen reader as the user adjusts it.

11.3.2.8 Label relationships

Supports with Exceptions

Most label relationships are exposed to assistive technology. Exceptions include:

  • The meeting field in the Welcome screen.
  • Username and Password fields in the Login screen.
  • Some fields in dialogs.

11.3.2.9 Parent-child relationships

Supports

Parent-child relationships are exposed to assistive technology.

11.3.2.10 Text

Supports with Exceptions

Most text is exposed to assistive technology. Exceptions include:

  • Some instructions and text in dialogs are not announced by a screen reader.
  • In Connection Status, only the first line of text is exposed to screen readers.

11.3.2.11 List of available actions

Supports with Exceptions

Most controls in the product expose programmatic role information and actions which can be taken on objects to assistive technology. Exceptions include:

  • Some buttons have no accessible role.
  • Menu buttons, such as the Set Status and Share My Screen buttons, do not inform assistive technology of the keyboard action to open the menu.
  • When editing a recorded meeting, the selection markers do not inform assistive technology of keyboard actions that can be taken.

11.3.2.12 Execution of available actions

Supports with Exceptions

The product allows assistive technology to perform most actions on objects. Exceptions include:

  • “Stop my webcam” has a “link” role but does not accept the standard keystroke (Enter) for a link.
  • In Notifications, an attendee with a raised hand has accessible text “Press Y to accept or N to deny entry.” These keystrokes do not perform the actions described.

11.3.2.13 Tracking of focus and selection attributes

Supports

The product exposes focus, text insertion point, and text selection to assistive technology.

11.3.2.14 Modification of focus and selection attributes

Supports with Exceptions

The product allows assistive technology to move focus and modify text selection ranges for most controls. Exceptions include:

  • In the Welcome screen, Recent items, Favorite items, and Log Out cannot be reached using the keyboard.
  • In the Share pod, the Pause Video button cannot be reached using the keyboard.
  • In the Closed Captions pod, the caption entry field cannot be reached using the keyboard.
  • In the screen sharing MiniControl, the Mute Speaker control cannot be reached using the keyboard.

11.3.2.15 Change notification

Supports

The product notifies assistive technology of user interaction events.

11.3.2.16 Modifications of states and properties

Supports with Exceptions

The product allows assistive technology to modify most states and properties. Exceptions include:

  • In meeting room layouts, there is no keyboard method for resizing pods.

11.3.2.17 Modifications of values and text

Supports

The product allows assistive technology to modify values and text of controls.

11.4 Documented accessibility usage

 

 

11.4.1 User control of accessibility features

Not Applicable

The product is not platform software.

11.4.2 No disruption of accessibility features

Supports

The product does not disrupt platform accessibility features.

11.5 User preferences

Supports

The product permits user preferences from platform settings.

11.6 Authoring tools

 

 

11.6.1 Content technology

 

 

11.6.2 Accessible content creation (if not authoring tool, enter “not applicable”)

See WCAG 2.0 section.

See information in WCAG section and Chapter 10.

11.6.3 Preservation of accessibility information in transformations

Does Not Support

Accessibility information in uploaded files, such as video clips and documents, is not preserved when the files are transformed into recording content.

11.6.4 Repair assistance

Not Applicable

The product does not have accessibility checking functionality.

11.6.5 Templates

Supports with Exceptions

Default templates, such as the Sharing, Discussion, and Collaboration layouts, allow authors to create recorded meetings which conform to most Level A and AA criteria, as noted for Authored Content (Recording) in the WCAG 2.0 section.

Chapter 12: Documentation and Support Services

Notes: Information about documentation and support services is available in Adobe’s Accessibility Conformance Report for HelpX.

Chapter 13: ICT Providing Relay or Emergency Service Access

Notes: Not Applicable