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The purpose of the Voluntary Product Accessibility Template is to assist Federal contracting officials in making preliminary assessments regarding the availability of commercial Electronic and Information Technology products and services with features that support accessibility. It is assumed that offerers will provide additional contact information to facilitate more detailed inquiries.

The first table of the Template provides a summary view of the section 508 Standards. The subsequent tables provide more detailed views of each subsection. There are three columns in each table. Column one of the Summary Table describes the subsections of subparts B and C of the Standards. The second column describes the supporting features of the product or refers you to the corresponding detailed table, "e.g., equivalent facilitation." The third column contains any additional remarks and explanations regarding the product. In the subsequent tables, the first column contains the lettered paragraphs of the subsections. The second column describes the supporting features of the product with regard to that paragraph. The third column contains any additional remarks and explanations regarding the product.

Date: 8/5/2011

Name of product: Adobe® Customer Communications Solution v10.x (Interactive Statements Portion - CC-IS)

Contact for more information: access@adobe.com

Summary Table

Guideline

Applicable

Compliance

Applicable

Supports with exceptions

Applicable

Supports with exception

Section 1194.23 - Telecommunications Products

Not applicable

-

Section 1194.24 - Video and Multimedia Products

Applicable

Supports with exeption

Section 1194.25 - Self-Contained, Closed Products

Not applicable

-

Section 1194.26 - Desktop and Portable Computers

Not applicable

-

Applicable

Supports with exceptions

Applicable

Supports

Section 1194.21 Software Applications and Operating Systems - Detail

Criteria

Supporting features

Remarks and explanations

(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.

Supports with Exceptions

Flex has accessibility support for 28 components out of the box. Extra development will be required to provide accessibility to those components not in the list.

Example of components not present in the accessibility list: Charts (areas, bar, column, etc...) used combined to represent graphics.

(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance.

Supports with exceptions

It is the developer's responsibility to programmatically ensure that when bitmap images are used with the purpose of identifying elements or actions; their behavior is kept consistent throughout the application's performance.

(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.

Supports

All screens and user interface elements follow the color and contrast setting of the OS.

(g) Applications shall not override user selected contrast and color selections and other individual display attributes.

Support with exceptions

Contrast and color selection is part of the statement generation using Flash Builder and Designer tools. The statement is a .pdf portfolio which is open using Adobe Acrobat/Reader tools. Most elements in the Acrobat X interface inherit the selected color, contrast and font settings.

(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.

Supports

It is the author's responsibility to ensure this requirement is met.

(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Supports

It is the developer's responsibility to programmatically ensure that the statement is designed in such way that color coding is not used as the only means of conveying information, indicating an action, prompting a response, etc...

(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.

Supports

Contrast and color selection is part of the statement generation using Flash Builder and Designer tools. The availability and variety of color and contrast levels will be that offered by these tools.

(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.

Supports

It is the developer's responsibility to programmatically ensure that flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz are not used when designing the statement.

(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Supports with exceptions

Flex has accessibility support for 28 components out of the box. Extra development will be required to provide accessibility to those components not in the list.

Example of components not present in the accessibility list: Charts (areas, bar, column, etc...) used combined to represent graphics.

Section 1194.22 Web-based Internet information and applications - Detail

Criteria

Supporting features

Remarks and explanations

(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content).

Supports

"altText" is supported on the package definition module to provide a text equivalent for any element.

It is the developer's responsibility to ensure that this feature is properly used.

(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.

Not applicable

(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.

Not applicable

(d) Documents shall be organized so they are readable without requiring an associated style sheet.

Not applicable

(e) Redundant text links shall be provided for each active region of a server-side image map.

Not applicable

(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.

Not applicable

(g) Row and column headers shall be identified for data tables.

Supports

It is the developer's responsibility to ensure this requirement is met.

(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.

Supports

It is the developer's responsibility to ensure this requirement is met.

(i) Frames shall be titled with text that facilitates frame identification and navigation

Not applicable

(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

Supports

It is the developer's responsibility to ensure this requirement is met.

(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.

Not applicable

(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.

Not applicable

(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Section 1194.21(a) through (l).

Not applicable

(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Supports with exception

Flex has accessibility support for 28 components out of the box. Extra development will be required to provide accessibility to those components not in the list.

(o) A method shall be provided that permits users to skip repetitive navigation links.

Supports

It is the developer's responsibility to ensure this requirement is met.

(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Supports

It is the developer's responsibility to ensure this requirement is met.

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

Section 1194.24 Video and Multimedia Products - Detail

Criteria

Supporting features

Remarks and explanations

(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals

Not applicable

(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry.

Not applicable

(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.

Not applicable

(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.

Not applicable

(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.

Not applicable

Section 1194.31 Functional Performance Criteria - Detail

Criteria

Supporting features

Remarks and explanations

(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.

Supports with exceptions

Users with visual impairments often rely on the keyboard or on assistive technology that emulates the keyboard.

Flex has accessibility support for 28 components out of the box. Extra development will be required to provide accessibility to those components not in the list.

(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.

Supports with exceptions

Users with low vision often choose to use custom color and contrast settings as well as other accessibility enhancements found in the operating system or in assistive technologies. Contrast and color settings can be specified as part of the statement generation using Flash Builder and Designer tools.

It is the developer's responsibility to programmatically ensure that the statement is designed following appropriate settings. Flex has accessibility support for 28 components out of the box. Extra development will be required to provide accessibility (to be used by Assistive Technologies) to those components not in the list.

(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided

Not applicable

CC-IS does not use sound.

(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

Not applicable

CC-IS does not use sound.

(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.

Not applicable

CC-IS does not use sound.

(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.

Supports with exceptions

Users with mobility impairments often rely on the keyboard or on assistive technology that emulates the keyboard and/or mouse.

Flex has accessibility support for 28 components out of the box. Extra development will be required to provide keyboard accessibility to those components not in the list.

Section 1194.41 Information, Documentation, and Support - Detail

Criteria

Supporting features

Remarks and explanations

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

Supports

Adobe provides electronic versions of all product support documentation.

(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

Supports

Adobe provides information on accessibility features in the documentation. Electronic versions of all product support documentation are provided.

(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

Supports

Product support for all Adobe products is available in a variety of formats and from a number of online sources available from Adobe.