Adobe Accessibility Conformance Report International Edition
(Based on VPAT® Version 2.4Rev)
Product Information
- Name of Product/Version: Frame.io / Version 4, July 2024, Pro Plan
- Product Description: Frame.io is a creative management tool that lets you share media, track feedback, and streamline your workflow so your team can work closely together from anywhere in the world.
- Report Date: August 2024
- Contact information: access@adobe.com
- Notes: The information contained in this report applies to the product itself. Information about product help and support documentation is located at: http://www.adobe.com/accessibility/compliance.html.
- Evaluation Methods Used: Testing Frame.io involved extensive use of leading assistive technology such as screen readers and screen magnifiers, as well exclusive use of the keyboard. Native platform accessibility features were also used to assist with testing. These were supplemented with techniques such as manual inspection of Accessibility API output.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
Level AA: (Yes)
Level AAA: (No)
Level AA: (Yes)
Level AAA: (No)
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
WCAG 2.x Report
Tables 1 and 2 also document conformance with:
- EN 301 549: Chapter 9 - Web, Sections 10.1-10.4 of Chapter 10 - Non-Web documents, and Sections 11.1-11.4 and 11.8.2 of Chapter 11 - Non-Web Software (open and closed functionality), and Sections 12.1.2 and 12.2.4 of Chapter 12 – Documentation
- Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
Table 1: Success Criteria, Level A
Notes:
Guideline 1.1 Text Alternatives:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
1.1.1 Non-text Content (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.1.1 (Web)
- 10.1.1.1 (Non-web document)
- 11.1.1.1.1 (Open Functionality Software)
- 11.1.1.1.2 (Closed Functionality Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product provides sufficient text alternatives for most meaningful images that form part of the user interface, for example, icons used in buttons and links.
Exceptions include:
Uploaded assets are presented as decorative images and do not have alternative text to describe them.
A small number of decorative images are not hidden from assistive technologies.
Guideline 1.2 Time-based Media:
Provide alternatives for time-based media.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.2.1 (Web)
- 10.1.2.1 (Non-web document)
- 11.1.2.1.1 (Open Functionality Software)
- 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product does not contain prerecorded audio-only / video-only media.
Authors can provide audio description for what would otherwise be video-only media, such as media assets uploaded to the site.
Authors can also provide transcripts for audio-only | video-only | audio-only and video-only media, such as media assets uploaded to the site
1.2.2 Captions (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.2.2 (Web)
- 10.1.2.2 (Non-web document)
- 11.1.2.2 (Open Functionality Software)
- 11.1.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.2.3 (Web)
- 10.1.2.3 (Non-web document)
- 11.1.2.3.1 (Open Functionality Software)
- 11.1.2.3.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 1.3 Adaptable:
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
1.3.1 Info and Relationships (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.3.1 (Web)
- 10.1.3.1 (Non-web document)
- 11.1.3.1.1 (Open Functionality Software)
- 11.1.3.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most visual structure and relationship information, such as landmarks, headings and lists is provided through element semantics.
Exceptions include:
Some headings do not use semantic heading elements, or the heading levels used do not fit within the page heading hierarchy.
Some related items such as links or buttons do not use semantic list elements.
Some interactive elements such as buttons or menu items apply incorrect ARIA attributes for the type of element.
Some error messages are not programmatically associated with the related field.
Some content such as tooltips or text inside of menus cannot be reached using assistive technologies such as screen readers.
Some interactive elements such as buttons or links have interactive elements nested inside them.
1.3.2 Meaningful Sequence (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.3.2 (Web)
- 10.1.3.2 (Non-web document)
- 11.1.3.2.1 (Open Functionality Software)
- 11.1.3.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product presents most content in a meaningful sequence.
Exceptions include:
Screen readers read content in an unexpected order when moving between the header and content area in the Support modal.
1.3.3 Sensory Characteristics (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.3.3 (Web)
- 10.1.3.3 (Non-web document)
- 11.1.3.3 (Open Functionality Software)
- 11.1.3.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 1.4 Distinguishable:
Make it easier for users to see and hear content including separating foreground from background.
1.4.1 Use of Color (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.4.1 (Web)
- 10.1.4.1 (Non-web document)
- 11.1.4.1 (Open Functionality Software)
- 11.1.4.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most functions of the product do not convey information through color alone.
Exceptions include:
Some buttons use color to indicate a change in state such as when they receive focus or when they are pressed vs not pressed.
Some radio buttons use color to indicate when they are checked or not checked.
Some links use color to distinguish it from the surrounding text.
1.4.2 Audio Control (Level A)
Also applies to:
EN 301 549 Criteria
- 9.1.4.2 (Web)
- 10.1.4.2 (Non-web document)
- 11.1.4.2 (Open Functionality Software)
- 11.1.4.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.1 Keyboard Accessible:
Make all functionality available from a keyboard.
2.1.1 Keyboard (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.1.1 (Web)
- 10.2.1.1 (Non-web document)
- 11.2.1.1.1 (Open Functionality Software)
- 11.2.1.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most product functionality cannot be operated through a keyboard interface.
Examples include:
Some menus required to configure projects, collections and shares are not accessible with a keyboard.
Some tooltips display on hover using a mouse but not with a keyboard.
The asset viewer toolbar displays on hover using a mouse and but is not accessible with a keyboard.
Many elements such as buttons, links, radio buttons and checkboxes are not navigable / operable using a keyboard.
Drag and drop operations are not operable using a keyboard.
Some switch controls are not operable using a keyboard.
In some parts of the site, keyboard focus is not managed when modals or menus open or close. Focus is sent to the start of the page.
Some buttons trigger an action where the button is removed, then keyboard focus is not managed and is sent to the start of the page.
2.1.2 No Keyboard Trap (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.1.2 (Web)
- 10.2.1.2 (Non-web document)
- 11.2.1.2 (Open Functionality Software)
- 11.2.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
2.1.4 Character Key Shortcuts (Level A 2.1 only)
Also applies to:
- EN 301 549 Criteria
- 9.2.1.4 (Web)
- 10.2.1.4 (Non-web document)
- 11.2.1.4.1 (Open Functionality Software)
- 11.2.1.4.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: The product provides unmodified character key shortcuts, in some cases these shortcuts do not work when using a screen reader or with standard keyboard interactions.
For example, when focused on a control inside an asset, pressing Enter opens the asset instead of activating the control that is focused with the keyboard.
Guideline 2.2 Enough Time:
Provide users enough time to read and use content.
2.2.1 Timing Adjustable (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.2.1 (Web)
- 10.2.2.1 (Non-web document)
- 11.2.2.1 (Open Functionality Software)
- 11.2.2.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
2.2.2 Pause, Stop, Hide (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.2.2 (Web)
- 10.2.2.2 (Non-web document)
- 11.2.2.2 (Open Functionality Software)
- 11.2.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.3 Seizures:
Do not design content in a way that is known to cause seizures.
2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.3.1 (Web)
- 10.2.3.1 (Non-web document)
- 11.2.3.1 (Open Functionality Software)
- 11.2.3.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.4 Navigable:
Provide ways to help users navigate, find content, and determine where they are.
2.4.1 Bypass Blocks (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4.1 (Web)
- 10.2.4.1 (Non-web document) – Does not apply
- 11.2.4.1 (Open Functionality Software) – Does not apply
- 11.2.4.1 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
2.4.2 Page Titled (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4.2 (Web)
- 10.2.4.2 (Non-web document)
- 11.2.4.2 (Open Functionality Software) - Does not apply
- 11.2.4.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
2.4.3 Focus Order (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4.3 (Web)
- 10.2.4.3 (Non-web document)
- 11.2.4.3 (Open Functionality Software)
- 11.2.4.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most components receive focus in a meaningful order.
Exceptions include:
Some non-interactive elements, such as the fields for an Asset appear in the tab focus path.
There are instances where visually hidden elements receive focus using the tab key.
2.4.4 Link Purpose (In Context) (Level A)
Also applies to:
EN 301 549 Criteria
- 9.2.4.4 (Web)
- 10.2.4.4 (Non-web document)
- 11.2.4.4 (Open Functionality Software)
- 11.2.4.4 (Closed Software
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 2.5 Input Modalities:
Make it easier for users to operate functionality through various inputs beyond keyboard.
2.5.1 Pointer Gestures (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.5.1 (Web)
- 10.2.5.1 (Non-web document)
- 11.2.5.1 (Open Functionality Software)
- 11.2.5.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.2 Pointer Cancellation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.5.2 (Web)
- 10.2.5.2 (Non-web document)
- 11.2.5.2 (Open Functionality Software)
- 11.2.5.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
2.5.3 Label in Name (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.5.3 (Web)
- 10.2.5.3 (Non-web document)
- 11.2.5.3.1 (Open Functionality Software)
- 11.2.5.3.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: In most product functions, accessible names of controls contain the text of their visible labels.
Exceptions include:
Some buttons have visible labels that are different from the accessible name.
Some icon buttons display a label in a tooltip that is different to its accessible name.
Some buttons have a visible label and activate a drop-down where a value is selected. The accessible name for the button is the selected value and should include the permanent visible label.
Some links have link text that is different from the accessible name.
2.5.4 Motion Actuation (Level A 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.2.5.4 (Web)
- 10.2.5.4 (Non-web document)
- 11.2.5.4 (Open Functionality Software)
- 11.2.5.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Guideline 3.1 Readable:
Make text content readable and understandable.
3.1.1 Language of Page (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.1.1 (Web)
- 10.3.1.1 (Non-web document)
- 11.3.1.1.1 (Open Functionality Software)
- 11.3.1.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 3.2 Predictable:
Make Web pages appear and operate in predictable ways.
3.2.1 On Focus (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.2.1 (Web)
- 10.3.2.1 (Non-web document)
- 11.3.2.1 (Open Functionality Software)
- 11.3.2.1 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.2.2 On Input (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.2.2 (Web)
- 10.3.2.2 (Non-web document)
- 11.3.2.2 (Open Functionality Software)
- 11.3.2.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Guideline 3.3 Input Assistance:
Help users avoid and correct mistakes.
3.3.1 Error Identification (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.3.1 (Web)
- 10.3.3.1 (Non-web document)
- 11.3.3.1.1 (Open Functionality Software)
- 11.3.3.1.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most input errors are identified and described to users in text. Exceptions include:
Date pickers used to select an expiry date only provide a red border and a warning icon to identify an error.
3.3.2 Labels or Instructions (Level A)
Also applies to:
EN 301 549 Criteria
- 9.3.3.2 (Web)
- 10.3.3.2 (Non-web document)
- 11.3.3.2 (Open Functionality Software)
- 11.3.3.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Labels are provided for most input fields. Exceptions include:
Some fields use placeholder as a label or to give extra instructions
A few fields do not have a visible label
Guideline 4.1 Compatible:
Maximize compatibility with current and future user agents, including assistive technologies.
4.1.1 Parsing (Level A)
Also applies to:
EN 301 549 Criteria
- 9.4.1.1 (Web)
- 10.4.1.1 (Non-web document)
- 11.4.1.1.1 (Open Functionality Software)
- 11.4.1.1.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
4.1.2 Name, Role, Value (Level A)
Also applies to:
EN 301 549 Criteria
- 9.4.1.2 (Web)
- 10.4.1.2 (Non-web document)
- 11.4.1.2.1 (Open Functionality Software)
- 11.4.1.2.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web:
Most user interface components have an accessible name, role and value and communicate state correctly. However, user interface components in some product functions do not provide programmatic name, role, state, or value information.
Some buttons do not provide an accessible name.
Some buttons do not have the correct role.
Some other interactive elements do not convey state.
Table 2: Success Criteria, Level AA
Notes:
1.2.4 Captions (Live) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.2.4 (Web)
- 10.1.2.4 (Non-web document)
- 11.1.2.4 (Open Functionality Software)
- 11.1.2.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.2.5 (Web)
- 10.1.2.5 (Non-web document)
- 11.1.2.5 (Open Functionality Software)
- 11.1.2.5 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: The product does not contain prerecorded video content that would require audio description.
Using the file upload and custom fields features, Authors can upload media with audio descriptions and transcripts.
1.3.4 Orientation (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.3.4 (Web)
- 10.1.3.4 (Non-web document)
- 11.1.3.4 (Open Functionality Software)
- 11.1.3.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
1.3.5 Identify Input Purpose (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.3.5 (Web)
- 10.1.3.5 (Non-web document)
- 11.1.3.5.1 (Open Functionality Software)
- 11.1.3.5.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: Most input fields in the product do not collect information about the user. However, some input fields collect information about the user and do not programmatically convey their purpose. Examples include:
The email field on the login page suggests users to input a username.
1.4.3 Contrast (Minimum) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.4.3 (Web)
- 10.1.4.3 (Non-web document)
- 11.1.4.3 (Open Functionality Software)
- 11.1.4.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most text meets minimum contrast requirements.
Exceptions include:
Some labels and placeholder text.
The free trial text in the header.
Some links, including the cookie links.
Some radio buttons when using dark mode
Various text throughout the product
1.4.4 Resize text (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.4.4 (Web)
- 10.1.4.4 (Non-web document)
- 11.1.4.4.1 (Open Functionality Software)
- 11.1.4.4.2 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Exceptions include:
The buttons that open some panels on the Project and Collections page are not visible.
Some table content is presented outside of the viewport with no way to scroll it into view.
Some sticky content obscures other content on the Share Builder page.
1.4.5 Images of Text (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.1.4.5 (Web)
- 10.1.4.5 (Non-web document)
- 11.1.4.5.1 (Open Functionality Software)
- 11.1.4.5.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
1.4.10 Reflow (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.4.10 (Web)
- 10.1.4.10 (Non-web document)
- 11.1.4.10 (Open Functionality Software)
- 11.1.4.10 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: At the required width of 320 CSS pixels, most content is present without loss of information or functionality, and without requiring scrolling in two dimensions.
Exceptions include:
The anchored content pop-up and various context menus do not fit in the frame of the window.
Some content is cut off by the viewport.
The navigation bar covers a large section of the screen, making it hard to see the rest of the content.
1.4.11 Non-text Contrast (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.4.11 (Web)
- 10.1.4.11 (Non-web document)
- 11.1.4.11 (Open Functionality Software)
- 11.1.4.11 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: Most meaningful non-text content elements such as buttons or the focus states of inputs have sufficient contrast.
Exceptions include:
Some focus indicators do not have enough contrast against the background
Some buttons do not have enough contrast against the background
Some inputs do not have a clear border against the background
1.4.12 Text Spacing (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.4.12 (Web)
- 10.1.4.12 (Non-web document)
- 11.1.4.12 (Open Functionality Software)
- 11.1.4.12 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: Most functions of the product support the required text style properties without loss of content or functionality.
Exceptions include:
Some dates throughout the product are truncated.
Some dates and headings in data tables are cut off.
1.4.13 Content on Hover or Focus (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.1.4.13 (Web)
- 10.1.4.13 (Non-web document)
- 11.1.4.13 (Open Functionality Software)
- 11.1.4.13 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: Exceptions Include:
Some tooltips, which appear on hover, including the select all checkboxes in data tables, are hidden when the mouse pointer moves over it.
2.4.5 Multiple Ways (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.4.5 (Web)
- 10.2.4.5 (Non-web document) – Does not apply
- 11.2.4.5 (Open Functionality Software) – Does not apply
- 11.2.4.5 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
2.4.6 Headings and Labels (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.4.6 (Web)
- 10.2.4.6 (Non-web document)
- 11.2.4.6 (Open Functionality Software)
- 11.2.4.6 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Exceptions Include:
Some buttons like the logout button in the logout of all sessions section of the settings do not describe the full purpose of the button.
2.4.7 Focus Visible (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.2.4.7 (Web)
- 10.2.4.7 (Non-web document)
- 11.2.4.7 (Open Functionality Software)
- 11.2.4.7 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
Web: Most focusable elements have a visible keyboard indicator.
Exceptions include:
Drop down field options
Image upload function
Various buttons and links
3.1.2 Language of Parts (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.1.2 (Web)
- 10.3.1.2 (Non-web document)
- 11.3.1.2 (Open Functionality Software) – Does not apply
- 11.3.1.2 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.2.3 Consistent Navigation (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.2.3 (Web)
- 10.3.2.3 (Non-web document) – Does not apply
- 11.3.2.3 (Open Functionality Software) – Does not apply
- 11.3.2.3 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
3.2.4 Consistent Identification (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.2.4 (Web)
- 10.3.2.4 (Non-web document) – Does not apply
- 11.3.2.4 (Open Functionality Software) – Does not apply
- 11.3.2.4 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software) – Does not apply to non-web software
- 504.2 (Authoring Tool)
- 602.3 (Support Docs) – Does not apply to non-web docs
3.3.3 Error Suggestion (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.3.3 (Web)
- 10.3.3.3 (Non-web document)
- 11.3.3.3 (Open Functionality Software)
- 11.3.3.3 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to:
EN 301 549 Criteria
- 9.3.3.4 (Web)
- 10.3.3.4 (Non-web document)
- 11.3.3.4 (Open Functionality Software)
- 11.3.3.4 (Closed Software)
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508
- 501 (Web)(Software)
- 504.2 (Authoring Tool)
- 602.3 (Support Docs)
4.1.3 Status Messages (Level AA 2.1 only)
Also applies to:
EN 301 549 Criteria
- 9.4.1.3 (Web)
- 10.4.1.3 (Non-web document)
- 11.4.1.3 (Open Functionality Software)
- 11.4.1.3 (Closed Software) – Does not apply
- 11.8.2 (Authoring Tool)
- 12.1.2 (Product Docs)
- 12.2.4 (Support Docs)
Revised Section 508 – Does not apply
Web: When status messages are visible, the product does not provide the update to assistive technology.
Examples include:
When the resend email option is selected the confirmation message is not announced by a screen reader.
When using the zoom function, the current zoom level is not announced by a screen reader.
Table 3: Success Criteria, Level AAA
Notes:
1.2.6 Sign Language (Prerecorded) (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
1.2.7 Extended Audio Description (Prerecorded) (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
1.2.8 Media Alternative (Prerecorded) (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
9 Audio-only (Live) (Level AAA)
EN 301 549 Criteria– Does not apply
Revised Section 508 – Does not apply
1.3.6 Identify Purpose (Level AAA 2.1 only)
EN 301 549 Criteria– Does not apply
Revised Section 508 – Does not apply
1.4.6 Contrast (Enhanced) (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
1.4.7 Low or No Background Audio (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
1.4.8 Visual Presentation (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
1.4.9 Images of Text (No Exception) (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.1.3 Keyboard (No Exception) (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.2.3 No Timing (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.2.4 Interruptions (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.2.5 Re-authenticating (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.2.6 Timeouts (Level AAA 2.1 only)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.3.2 Three Flashes (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.3.3 Animation from Interactions (Level AAA 2.1 only)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.4.8 Location (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.4.9 Link Purpose (Link Only) (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.4.10 Section Headings (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.5.5 Target Size (Level AAA 2.1 only)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
3.1.3 Unusual Words (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
3.1.4 Abbreviations (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
3.1.5 Reading Level (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
3.1.6 Pronunciation (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
3.2.5 Change on Request (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
3.3.6 Error Prevention (All) (Level AAA)
EN 301 549 Criteria – Does not apply
Revised Section 508 – Does not apply
Revised Section 508 Report
Notes:
Chapter 3: Functional Performance Criteria (FPC)
Notes:
Web: Most functions of the product are not usable without vision. Examples include:
Some meaningful images do not have alternate text, and some decorative images are not hidden from assistive technologies.
Some information provided visually is not available through markup or text.
Some interactive elements are not operable using a keyboard, tooltips are not displayed on focus, and focus is not managed between elements.
Some interactive elements do not have an accessible name, role, or state.
There are no skip links to bypass repeated blocks of content.
Web: Most functions are usable with limited vision. Exceptions include:
Some content overruns the viewport or is covered by sticky elements when text is resized by 200%.
Some content overruns the viewport or is covered by sticky elements when zoomed 300%.
Some text and non-text objects do not meet color contrast requirements.
Web: Most functions are usable without perception of color. Exceptions include:
Some UI components use color to convey state changes, such as selection or focus.
Some text and non-text objects do not meet color contrast requirements.
Web: The product is functional for users without hearing. Examples include:
Authors can upload videos that include open captions in the video file. Closed captions are not supported.
Authors can upload videos with audio descriptions or provide a transcript.
Web: The product is functional for users with limited hearing. Examples include:
Authors can upload videos that include open captions in the video file. Closed captions are not supported.
Authors can upload videos with audio descriptions or provide a transcript.
Web: Most of the functions of the product are not usable with limited manipulation. Examples include:
Some interactive elements are not operable using a keyboard, tooltips are not displayed on focus, and focus is not managed between elements.
Pages do not have skip links.
Some non-interactive content receives focus using the keyboard’s tab key, or visually hidden UI components receive focus using the tab key.
Some interactive elements do not display a visible focus indicator.
Web: Most of the functions of the product are usable with limited language, cognitive and learning abilities. Exceptions include:
Some form fields do not have permanently visible labels or are not programmatically associated with their labels or instructions.
Chapter 4: Hardware
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.
Chapter 5: Software
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.
Chapter 6: Support Documentation and Services
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.
EN 301 549 Report
Notes:
Chapter 4: Functional Performance Statements (FPS)
Notes:
Web: Most functions of the product are not usable without vision. Examples include:
As described in 1.1.1 Non-text Content, some meaningful images do not have alternate text and some decorative images are not hidden from assistive technologies.
As described in 1.3.1 Information and Relationships, some information provided visually is not available through markup or text.
As described in 2.1.1 Keyboard, many interactive elements are not operable using a keyboard, tooltips are not displayed on focus, and focus is not managed between elements.
As described in 41.2. Name, Role, Value, some interactive elements do not have an accessible name, or role or do not communicate their state.
As described in 2.4.1 Bypass Blocks, there are no skip links to bypass repeated blocks of content.
Web: Most of the functions of the product are usable with limited vision. Exceptions include:
As described in 1.4.4 Resize Text, some content overruns the viewport, or is covered up by sticky elements when the text is resized by 200%.
As described in 1.4.10 Reflow, some content overruns the viewport, or is covered up by sticky elements when the page is zoomed 300% and the viewport is set to 960 x 768px.
As described in 1.4.3 Contrast (minimum), some text does not meet color contrast requirements.
As described in 1.4.11 Non-text Contrast some user interface components such icons, form field border or focus styles do not meet the color contrast requirements for non-text objects.
Web: Most of the functions of the product are usable without perception of color. Exceptions include:
As described in 1.4.1 Use of Color, some user interface components use color to convey changes in state, such as when they are selected or receive focus using a keyboard.
As described in 1.4.3 Contrast (minimum), some text does not meet the minimum color contrast requirements.
As described in 1.4.11 Non-text Contrast some user interface components such icons, form field border or focus styles do not meet the minimum color contrast requirements for non-text objects.
Web: The product is functional for users without hearing.
Authors can upload videos that include open captions in the video file. Closed captions are not supported.
Authors can upload videos that have audio descriptions.
Authors can provide a transcript file.
Web: The product is functional for users with limited hearing.
Authors can upload videos that include open captions in the video file. Closed captions are not supported.
Authors can upload videos that have audio descriptions.
Authors can provide a transcript file.
Web: Most of the functions of the product are not usable with limited manipulation. Examples include:
As described in 2.1.1 Keyboard, many interactive elements are not operable using a keyboard, tooltips are not displayed on focus, and focus is not managed between elements.
As described in 2.4.1 Bypass Blocks, pages do not have skip links.
As described in 2.4.3 Focus Order, some non-interactive content receives focus using the keyboard’s tab key or visually hidden user interface components receive focus using the tab key.
As described in 2.4.7 Focus Visible, some interactive elements do not display a visible focus indicator.
Web: Most of the functions of the product are usable with limited language, cognitive, and learning abilities. Exceptions include:
As described in 3.3.2 Labels or Instructions, some form fields do not have a permanently visible label or are not programmatically associated with their labels or instructions.
Chapter 5: Generic Requirements
Notes:
Chapter 6: ICT with Two-Way Voice Communication
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.
Chapter 7: ICT with Video Capabilities
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.
Chapter 8: Hardware
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.
Chapter 9: Web (see WCAG 2.x section)
Notes:
Chapter 10: Non-Web Documents
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.
Chapter 11: Software
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.
Chapter 12: Documentation and Support Services
Notes:
Chapter 13: ICT Providing Relay or Emergency Service Access
Notes: Frame.io is a website (or web application) and is not subject to the requirements of this section.