Special programs and measures we’re taking to support you.


We are immediately implementing a number of customer-friendly programs intended to provide continued access to our products as the COVID-19 situation develops.

Adobe Sign FAQ

What is Adobe Sign?

Adobe Sign is a cloud-based e-signature solution that lets you replace paper-and-ink signature processes with fully automated electronic signature workflows. Easily send, sign, track, and manage signature processes using a browser or mobile device. And you can use turnkey integrations and APIs to include e-signature workflows in your enterprise apps and systems of record.


What's included in the Adobe Sign free trial? 

The Adobe Sign Small Business trial and Adobe Sign Enterprise trial include the full set of features available in their respective paid versions, with some exceptions. The Adobe Sign Small Business trial does not include our payment collection integration with Braintree. The Adobe Sign Enterprise trial is limited to 10 users and does not include our payment collection integration with Braintree. For a complete list of included features, visit the Adobe Sign plans and pricing page.


Who can sign up for a free Adobe Sign trial?

Adobe Sign trials are available to new customers as well as those who have signed up for Adobe Sign trials in the past.


If I'm currently a paid customer of Adobe Sign, do I qualify for the free trial? 

No. If you are a paid Adobe Sign customer,  you cannot use the same Adobe ID and downgrade to a trial account.


Will I be eligible for customer support during the trial?

No. Adobe Sign trials are not eligible for phone or chat-assisted support.  Visit  Adobe Sign Learn and Support for free access to user guides, tutorials, and online community forums.  All paid Adobe Sign plans have access to phone and chat support.



Back to customer programs