Assertive Verbal Skills Series (26 mins)
Have you got a hard time saying "no" to others? Do you feel the need to please everyone? Do you struggle with being firm or direct? Is expressing anger or disappointment difficult for you at times? If you answered yes to any of these, then this course is for you.
Healthy Communication (26 mins)
Communication in the workplace happens in many different ways. Face-to-face, telephone and email are standard for most organisations. In many companies, workplace chats, instant messaging (IM) and texting have become the norm. This course talks about both formal and informal communication, when they're appropriate to use and some things that can get in the way of good communication.
Interpersonal Communication (29 mins)
To be a good employee, you have to communicate well with your boss, coworkers and customers. In this course, we'll define interpersonal communications. We'll go over its different elements including communicators, messages, noise, feedback, context and channels. Also, we'll talk about the many uses for interpersonal communication.
Defining Nonverbal Communication (15 mins)
You might assume that a series called Nonverbal Communication is going to be about body language -about smiling and crossing your arms. And, you're right! But nonverbal communication is about more than that.
Workplace Standards (11 mins)
Nonverbal communication can be used to communicate anything you'd like. Much of it will come naturally, but some of it will take some work. Assuming you want to be viewed positively by those you interact with, here are some nonverbal standards you should consider.
Persuasive Communication (10 mins)
Communication is defined as the imparting or exchanging of information or news. It's how we get through our day, our jobs, our relationships and so on. Persuasive communication is an effective way to change the minds and behaviours of those with whom you disagree. It is an important skill and this course gets you started on possessing it.
Public Relations (21 mins)
Public Relations is defined as a strategic communications process that builds mutually beneficial relationships between organisations and their publics. The goal of Public Relations is to receive free editorial coverage. This can happen in two ways: press releases and company mentions. How can you get your company featured in the New York Times? How do you deal with bad press?
DISC (39 mins)
Welcome to our introduction to the DISC Personality Tendencies series. This course will introduce the DISC styles. Understanding these styles will help you to lead your people and sell your customers more effectively.
DISC - Leading (28 mins)
This course will walk though leading the High D type, High D customers and which tactics to use when encountering these types. The DISC course is a prerequisite.
DISC - Selling (23 mins)
This course will walk though selling the High D type, High D customers and which tactics to use when encountering these types. The DISC course is a prerequisite.
Emotional Intelligence (39 mins)
Welcome to our course on Emotional Intelligence! In this programme we will introduce the idea of emotions and how they fit in. We will better understand emotions and how to be more productive by Developing Self Awareness, Self Regulation, Self Motivation, Empathy and Effective Relationships.
Communicating with the C-Suite (33 mins)
Is it possible to disagree with the boss without shooting yourself in the foot? In this course, learn how to state your opinion in a confident, constructive and courteous manner.
Media Training (20 mins)
In this course, we are going to talk all-things-media and how you can use them to your company's advantage. Before you can decide on which media best fits your company's needs, you need to know about the different types available and who's using, listening to, reading or watching them. In this course, we'll talk about the history of newspapers, radio and television and where they stand today, especially regarding digital usage and its impact.
Creativity (24 mins)
Do you ever feel stuck in a rut? Like you've lost that "lightbulb" feelin'? Getting creative isn't always easy. And it's not always about brand new ideas. It's a skill that can be learnt, moulded and improved upon. But it helps to follow some basic rules. And then to break some rules. Here, we talk you through the process of nurturing and then conjuring, the creative in you.
Developing Your Culture (45 mins)
You know the business benefits to being fun and funny at work shouldn't be ignored. A fun workplace promotes teamwork, it sparks creativity, it reduces stress and conflict and it increases productivity. There are companies out there that have mastered the fun culture. So how can you have fun or be funny at work?
Negotiation Skills (46 mins)
Do you hate to negotiate? Many of us do, because we associate negotiation with conflict. But negotiating doesn't necessarily mean that you'll have to combat and overcome. Rather, it can be about neutralising conflict and resolving problems. This series explores the topic with a fresh and freeing, perspective.
Performance Excellence (37 mins)
Welcome to our course introducing performance excellence. First, we will look at quality. Whether something wasn't ready on time, you were given the wrong order or you were on the receiving end of bad service, it can all be classified as poor quality.
Six Sigma (25 mins)
Watching this programme will not make you a Six Sigma Master Black Belt. This course will get you familiar with what Six Sigma is, it will get you familiar with terms, process and tools that are used within Six Sigma. This programme will give you a basic understanding so if your company starts using Six Sigma or if you're invited to be part of a Six Sigma project, you'll have a baseline understanding of the philosophy.
Negotiation Skills (30 mins)
Find Personal Solutions to Create More Balance, Understand the Power of Negotiating for Agreement, Not Conflict and Use the PEACE Model to Approach Negotiation.
Time Management (30 mins)
Define Time Management, Use the 3 Ps to Manage Time and Describe Ways to Address Time Management Issues.
Coaching Others (30 mins)
Define Coaching, Use the ACE Model to Coach Others and Avoid Common Coaching Mistakes.
Creative Problem Solving (30 mins)
Compare and Contrast Traditional and Creative Problem Solving Techniques, Identify Steps to Creatively Solve a Problem and Apply Facilitation and Evaluation Techniques That Lead to Creative Solution.
Interpersonal Skills (30 mins)
Define Interpersonal Skills, Ask for Feedback from Others and Connect with a Mentor and Utilise Tools to Improve Your Interpersonal Skills.
Presentation Skills (30 mins)
Create More Compelling Presentations, Maintain a Positive Presentation Mindset and Apply Strategies to Recover When Presentation Problems Occur
Work-Life Balance (30 mins)
Explain What Work-Life Balance Looks like in Their Life, Recognise Signs When Life is Out of Balance and Find Personal Solutions to Create More Balance.
Communicating Effectively (30 mins)
Define Effective Communication, Reap the Benefits of Effective Communication , Prepare to Communicate Effectively and Avoid Communication Issues
Customer Service (30 mins)
Define Customer Service, Describe How to WOW Customers and Use the AIM Approach to Handle Difficult Customers
Meeting Management (30 mins)
Develop a SMART Meeting Objective, Prepare a Comprehensive & Realistic Meeting Agenda and Describe the elements of an Effective Meeting.
Stress Management (30 mins)
Define Stress, Identify Types of Chronic & Acute Stress, List Personal Stress Triggers, Describe Negative Impacts of Stress and Discuss Lifestyle Changes/Behaviours to Minimise Stress.
Workplace Harassment (30 mins)
Recognise Workplace Harassment, Explain Why it is Important to Create a Harassment-Free Workplace and Formulate an Informed Response When Faced With a Harassment Violation.
Please note that these courses are in English. Some may have captions available in German, French or Spanish.