Special programmes and measures we’re taking to support you.


We are immediately implementing a number of customer-friendly programmes intended to provide continued access to our products as the COVID-19 situation develops.

Education FAQs


Students now have free, personal in-home access to Adobe Creative Cloud in place of their schools’ in-classroom licences through 31 May 2020.


What is Adobe offering its education customers?

With heightened concern around COVID-19, many schools and universities worldwide have begun building disaster mitigation plans and preparing for school-wide closures. In response to this, Adobe is providing schools and universities that have Creative Cloud access in onsite computer labs with temporary at-home licences of Creative Cloud desktop apps for their students and faculty, at no additional cost. Access is being granted through 31 May 2020, though we may shorten or extend that date based on how the situation evolves. This will enable students to continue their learning remotely.


To which customers is Adobe extending this offer?

We are making this offer available to educational institutions that have been providing access to Creative Cloud in school lab environments and whose students will not be able to continue their work due to campus closures related to COVID-19.


What are the specifics of the offer?

We are enabling Creative Cloud desktop app access to students and faculty at schools with an existing institutional licensing plan (ETLA or VIP) by request only via a HelpX website. After the request is processed, anyone at the organisation included as a user in the Adobe Admin Console will be able to log in to Adobe.com with the account the school’s admin provides. They can then proceed to download and use the Creative Cloud desktop apps they need on whatever device they are working from.


Which Creative Cloud apps will be available as part of this offer?

All desktop products that are part of a Creative Cloud All Apps plan will be available, including Adobe Photoshop, Illustrator, InDesign and more. Find the full list of desktop apps here.


Will services such as Creative Cloud Libraries, Adobe Fonts and so on be available for temporary use at no additional cost?

No, only the Creative Cloud desktop apps will be available. Users will have the service entitlements associated with the account through the educational institution’s Admin Console. For example, if the admin provisioned the free Adobe Spark for Education licence to a user, the user would have 2 GB of storage, free Adobe Fonts and so on.


Will all schools automatically receive free access?

No, access is being granted on an as-needed, by-request-only basis.


Which institutions are eligible?

Educational institutions (both K–12 and higher education) with active device-based licensing (Shared Device Licence, Device Licence or Serial Deployment) through either ETLA or VIP buying programmes are eligible. Adobe reserves the right to provide or deny access at its sole discretion.


Are there any geographic restrictions?

No, this is a global offer.


When and how can customers enable the offer?

School admins can request at-home access for their users via a HelpX form as of 12 March 2020. Once the request is processed, we will notify the admin and enable all users within the organisation to access the Creative Cloud desktop apps, allowing them to download the apps and continue their work at home. We plan to provide access through 31 May 2020, though we may adjust this time period based on how the situation evolves.



Students now have free, personal in-home access to Adobe Creative Cloud in place of their schools’ in-classroom licences through 31 May 2020. 


See FAQs

Acrobat PDF services


We’re making our web-based PDF services on Adobe.com free through 31 May 2020. We hope the ability to create and share documents will help customers.


See FAQs

Adobe Acrobat


We’re making shared collaboration on PDF documents free in Acrobat apps on desktop, web and mobile.


See FAQs

Adobe Sign


We’re extending the length of free trials for Adobe Sign Small Business and Adobe Sign Business and Enterprise to 90 days, available for new users through 31 May 2020. We’re also offering limited-time pricing on Adobe Sign Small Business subscriptions in certain regions.


See FAQs

Magento and Marketo


Magento and Marketo on-demand training programmes are your ticket to continuous learning. Both Magento On-Demand training access and the Marketo E-Learning Passport subscription are available free of charge through 30 June 2020. 


See FAQs

VIP renewals


For Creative Cloud and Adobe Document Cloud team and enterprise customers in our Value Incentive Plan (VIP), we’re extending the renewal grace period to 60 days. 


See FAQs

ETLA grace period


For Creative Cloud and Document Cloud Enterprise Term Licence Agreement (ETLA) customers, we will eliminate additional licence charges for 60 days. 


See FAQs

Adobe XD


We’re extending unlimited access to the sharing and collaboration features on all XD plans, both free and paid, until October 2020.


See FAQs

Adobe Talent on Behance


We want to give the creative community access to as many job opportunities as possible through Adobe Talent on Behance, so we’re making the service free to all companies and recruiters through 31 May 2020. As always, applying for jobs on Behance is completely free. 


See FAQs

Adobe Portfolio


We know your online presence is more important than ever, so we’re making Adobe Portfolio free to everyone through 31 May 2020. Start building your portfolio site today and get free hosting plus unlimited pages. 


See FAQs

Adobe Experience Cloud


Given the urgent need for businesses to communicate digitally with their customers, we are supporting data and analytics web traffic spikes through Adobe Analytics and Adobe Experience Manager. We are providing greater access and flexibility with Adobe Experience Cloud based on the specific needs of our enterprise customers. We have already kept in touch to governments worldwide to make our content management, email, forms and signature technology available.

Adobe Summit


Watch our global digital experience, all in your browser and on-demand. See the latest CXM insights, product innovations and best practices in keynotes and 100+ breakout sessions. Watch now.

Adobe Team Projects


Through 17 August 2020, we’re offering Adobe Team Projects remote collaboration to Adobe Premiere Pro and After Effects users who have a Creative Cloud individual licence. Team Projects makes it easy for colleagues to collaborate on video projects from anywhere by syncing changes through the cloud.


See FAQs

Adobe Spark


Now more than ever, the quality of your online communications and social media connections can make all the difference. That’s why we’re extending the length of our free Adobe Spark trial to two months when you sign up for an individual plan via the web. This offer is available to new subscribers through 15 June 2020 — see terms and conditions. The free trial includes access to premium features across both web and mobile.


See FAQs

Adobe Captivate Prime


Enterprises can continue training employees, partners and customers effectively with a free 45-day trial of Adobe Captivate Prime, Adobe’s next-generation learning management system (LMS).

Adobe Captivate


We’re offering teachers 90-day extended access to Adobe Captivate to make eLearning easy. Convert your existing teaching materials to videos, create new online tutorials and check your students’ learning progress — all without programming.

Adobe Creative Residency


The Adobe Creative Residency programme has launched a $1 million Community Fund to support creators of visual digital work. Apply for a grant of US$500–$5,000 for a portfolio project or a paid Adobe project commission.


Apply now

Adobe offers for the Stand for Small programme


We’re proud to be able to provide small businesses with meaningful support via the Stand For Small programme, which is supported by over 40 companies.


Learn more

Adobe Spark offer for Techstars founders


We're uniting with Techstars to battle COVID-19 and you can join us. Come together with inventors, innovators, developers and others who want to help.


Learn more

Six months free — Microsoft 365 Business Basic


In an era of remote everything, you need your team to stay connected and productive even when they work apart. Today, new customers get Microsoft 365 Business Basic free for six months with an annual subscription. Chat, meet, call and collaborate all in one place with Microsoft Teams and get access to 1 TB of cloud storage (per user) and web versions of Office apps including Word, Excel and PowerPoint.


Learn more

Contact us.

Adobe Help Center

Support and troubleshooting.

Enterprise Support

Dedicated help for large organisations.

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