Customer experience isn’t a nice-to-have. It’s critical to your business, which makes it a top priority for IT. You drive the transformation that makes the best customer experience a reality. We can help.
Innovative customer experiences require an innovative tech stack.
Winning enterprises focus their digital transformation on customer experience and the results speak for themselves — (A Forrester study commissioned by Adobe found) 242% ROI, $1,656 NPV per employee, 25% increase in conversion rates. Simply put, customer experience pays.
Customer experience management (CXM) is bigger than CRM, CDP, customer engagement or any legacy category. Our technology is not re-purposed from some other use case. It is built intentionally for CXM and always will be.
With data in silos, you can’t get a clear picture of your customer. With Adobe Experience Platform, you can stitch together all your data into a real-time customer profile that is enhanced by continuous intelligence to enable truly personalised experiences.
You need to work faster and with less. Our APIs and commitment to open source tech allow your developers freedom to build what they need without relying on expensive systems integrators.
To make the best decisions in real time, you need continuous intelligence. With Adobe Sensei, we provide powerful artificial intelligence trained specifically for CXM. Or train your own models to innovate faster.
Every technology is a tradeoff — innovation for risk. But with privacy and security-related features built in, we help you comply with regulations like GDPR and mitigate the risk that comes with pushing to the bleeding edge.
Customer experience uptime matters. With data centres around the world and an investment in edge technology, we enable fast, reliable performance whether you’re handling petabytes or exabytes of data.
Sherri Wood, IT Director, Silicon Labs
Silicon Labs uses Adobe to democratise control over content assets at a global scale and to gain greater insights about their customers. This allows IT teams to focus on bigger problems, but ensures that they are still in the loop when marketers take action.