1 “State of Retail 2017,” TimeTrade, https://www.timetrade.com/resource/state-retail-2017-infographic/.
Siloed content and customer data.
Inefficient tools for omnichannel delivery.
Hard to measure and optimise experiences.
Poor cross-channel engagement.
KNOW
who your customers are, what they expect and how to deliver on those expectations.
BUILD
unified profiles by combining your own data with third-party data.
DEVELOP
a personalisation strategy using business rules and automation tools for more conversions and increased loyalty.
DELIVER
highly personalised content, offers and recommendations at scale.