Here's what you need to know about the issue with
your non-genuine Adobe Software.


Sorry for the unfortunate news. This issue impacts many unsuspecting users who rely on Adobe software.
Hopefully we can shed some light on how this may have happened to help you understand.



What is the Adobe Genuine Software lntegrity Service?

This service is part of the Adobe Genuine lnitiative.
Our goal is to inform, protect and help individuals like you who have unknowingly purchased non-genuine Adobe software. Our intent is not to punish innocent users, we're simply reaching out to provide helpful information and flexible, secure solutions.
Here's some answers to the most commonly asked questions.  

What is non-genuine software?
Non-genuine software is software that is not legally licensed, has been modified or hacked, uses keys or accounts that are known to have been stolen, and/or is not in line with the Licensing Terms of Use.

How do people end up with non-genuine software?
Unfortunately, it’s all too easy for well-intentioned customers to be duped into buying non-genuine or counterfeit software. When searching for a deal, many people intentionally or inadvertently purchase from non-authorized discount outlets and websites.
Even if you were able to create an AdobeID and receive software updates, licenses can later be found to be non-genuine.

Why are you messaging me now?
As a user of this software, you will need to resolve this issue on your own or contact Adobe Customer Support. This notification isn’t meant to punish well-intentioned users who purchased software in good faith. It is to inform you of a serious issue and offer an easy path to resolving it.

What will happen if I don't fix this issue?
Our primary goal is to protect our customers. We understand this issue may be unexpected and frustrating to customers who unknowingly purchased non-genuine software. You will receive notifications from Adobe for 40 days. After that time, we will, unfortunately, be obligated to disable this software.

What are the risks of continuing to use this software?
Even if your software seems genuine, the risks may go unnoticed.
•    Software bugs can corrupt and destroy your files.
•    Malicious code can collect your private data such as passwords and internet history.
•    Keyloggers can record keystrokes and actions like logging into your email account and credit card information.



Still have questions? We understand and strongly encourage you to contact Adobe Genuine Customer Support.


Want to talk to a human? Call us.  1800 875 573

Visit our FAQs





How did this happen to me?

Unfortunately, software piracy and fraudulent resellers are very common online, making it difficult for customers to tell the difference between real and counterfeit deals.
These are a few common scenarios of how people unknowingly acquire non-genuine software. If details of these scenarios sound familiar to you, your software is likely not genuine.  


The software was purchased from an unauthorized online marketplace, such as eBay or Amazon, offering a discounted or prepaid license.  

The software was purchased and downloaded from a fraudster with an "activation code" from Adobe.

The software packaging appears credible but contains non-genuine software discs.  

The software also installed smoothly and activated without any drama (more on that later). I was 90% sure we'd snapped a bargain when I had a good look at two of the pamphlets in the box ... Guess what? We'd just paid £250 for a Torrent download in a pretty box.  


If you believe you have purchased genuine Adobe software, we encourage you to contact Adobe Genuine Customer Support:
   1800 875 573
Here's what to expect.
We understand that learning you have non-genuine software is frustrating. Our goal is to alert you to this issue and to provide information and support. You will continue to receive notifications from Adobe providing information and solutions to resolve this issue quickly.  

If you have any questions please do not hesitate to reach out to Adobe Genuine Customer Support:

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