Adobe can not allow you to continue using non-genuine software. But we can help you resolve this issue.

 Unfortunately, at this time your non-genuine Adobe software has been disabled to prevent further use of this illegitimate and dangerous software. You will continue to receive messages from Adobe if you attempt to launch non-genuine software. However, Adobe is still committed to helping victims of fraud like you purchase genuine Adobe software. Take advantage of special discount fraud program pricing.  

Still have unanswered questions?

We understand this issue can be frustrating and confusing. If you have any question, do not hesitate to contact Adobe Genuine Customer Support. Our agents are ready to answer any of your questions.

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What is the Adobe Genuine Software lntegrity Service?

This service is part of the Adobe Genuine lnitiative.
Our goal is to inform, protect and help individuals like you who have unknowingly purchased non-genuine Adobe software. Our intent is not to punish innocent users, we're simply reaching out to provide helpful information and flexible, secure solutions.




Not sure how you ended up with non-genuine software?  

Software pirates and fraudulent resellers are skilled at making it difficult for customers to tell the difference between genuine and non-genuine software.
Here's what could have happened:


The software was purchased from an unauthorized online marketplace, such as eBay or Amazon, offering a discounted or prepaid license.  

The software was purchased and downloaded from a fraudster with an "activation code" from Adobe.

The software packaging appears credible but contains non-genuine software discs.  
Here's some answers to the most commonly asked questions.  

What is non-genuine software?
Non-genuine software is software that is not legally licensed, has been modified or hacked, uses keys or accounts that are known to have been stolen, and/or is not in line with the Licensing Terms of Use.

How do people end up with non-genuine software?
Unfortunately, it’s all too easy for well-intentioned customers to be duped into buying non-genuine or counterfeit software. When searching for a deal, many people intentionally or inadvertently purchase from non-authorized discount outlets and websites.
Even if you were able to create an AdobeID and receive software updates, licenses can later be found to be non-genuine.

Why are you messaging me now?
As a user of this software, you will need to resolve this issue on your own or contact Adobe Customer Support. This notification isn’t meant to punish well-intentioned users who purchased software in good faith. It is to inform you of a serious issue and offer an easy path to resolving it.

What will happen if I don't fix this issue?
Our primary goal is to protect our customers. We understand this issue may be unexpected and frustrating to customers who unknowingly purchased non-genuine software. You will receive notifications from Adobe for 40 days. After that time, we will, unfortunately, be obligated to disable this software.

What are the risks of continuing to use this software?
Even if your software seems genuine, the risks may go unnoticed.
•    Software bugs can corrupt and destroy your files.
•    Malicious code can collect your private data such as passwords and internet history.
•    Keyloggers can record keystrokes and actions like logging into your email account and credit card information.



Still have questions? We understand and strongly encourage you to contact Adobe Genuine Customer Support.


Want to talk to a human? Call us.  1800 875 573

Visit our FAQs



You can still resolve this issue today. 


Even if your non-genuine software has been disabled it can still be a risk to your data.
We strongly encourage you to follow the instructions below to resolve this issue completely.

Uninstall any non-genuine Adobe software. 
Replace by purchasing genuine Adobe software. We understand this issue impacts a 
lot of unsuspecting customers. That's why Adobe gives you 40 days to replace your
software, and offer our lowest prices to victims of software fraud like you.