Sorry again to be the bearer of bad news.
We'd like to offer some helpful information.

 

This issue impacts many unsuspecting users who rely on Adobe software.
Hopefully we can shed some light on how this may have happened to help you understand.

 

 

Let's start with how you could have acquired non-genuine Adobe software.
 
Software pirates and fraudulent resellers are skilled at making it difficult for customers to tell the difference between genuine and non-genuine software.
Here's what coud have happened.  

 

 


 

The software was purchased from an unauthorized online marketplace, such as eBay or Amazon, offering a discounted or prepaid license.  

The software was purchased and downloaded from a fraudster with an "activation code" from Adobe.

The software packaging appears credible but contains non-genuine software discs.  

The software also installed smoothly and activated without any drama (more on that later). I was 90% sure we'd snapped a bargain when I had a good look at two of the pamphlets in the box ... Guess what? We'd just paid £250 for a Torrent download in a pretty box.  
AN ONLINE DIGITAL STUDIO IN THE UK


STILL HAVE QUESTIONS ABOUT HOW THIS HAPPENED? WE'RE HAPPY TO HELP.

If you believe you have purchased genuine Adobe software, we encourage you to contact Adobe Genuine Customer Support:
 
  1800 875 573
What are the risks of continuing to use this software?
Even if your software seems genuine, its risks often go unnoticed until they are a problem.
 

Malicious code collect your private data like passwords and internet history.

Software bugs can corrupt and destroy your files.

Keyloggers record actions like logging into your email account and credit card info.
 
Here's some answers to the most commonly asked questions.  

What is non-genuine software?
Non-genuine software is software that is not legally licensed, has been modified or hacked, uses keys or accounts that are known to have been stolen, and/or is not in line with the Licensing Terms of Use.
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How do people end up with non-genuine software?
Unfortunately, it’s all too easy for well-intentioned customers to be duped into buying non-genuine or counterfeit software. When searching for a deal, many people intentionally or inadvertently purchase from non-authorized discount outlets and websites.
Even if you were able to create an AdobeID and receive software updates, licenses can later be found to be non-genuine.
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Why are you messaging me now?
As a user of this software, you will need to resolve this issue on your own or contact Adobe Customer Support. This notification isn’t meant to punish well-intentioned users who purchased software in good faith. It is to inform you of a serious issue and offer an easy path to resolving it.
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What will happen if I don't fix this issue?
Our primary goal is to protect our customers. We understand this issue may be unexpected and frustrating to customers who unknowingly purchased non-genuine software. You will receive notifications from Adobe for 40 days. After that time, we will, unfortunately, be obligated to disable this software.
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What are the risks of continuing to use this software?
Even if your software seems genuine, the risks may go unnoticed.
•    Software bugs can corrupt and destroy your files.
•    Malicious code can collect your private data such as passwords and internet history.
•    Keyloggers can record keystrokes and actions like logging into your email account and credit card information.
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Still have questions? We understand and strongly encourage you to contact Adobe Genuine Customer Support.

 

Want to talk to a human? Call us.  1800 875 573

Visit our FAQs

 

 

 
We encourage you to please contact us.
If you have any questions or need help understanding this issue, please don't hesitate to contact us.
Our agents can help:
 

Explain how we detected your non-genuine software.

Identify how this may have happpened.

Walking you through resolving this issue.

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What is the Adobe Genuine Software lntegrity Service?


This service is part of the Adobe Genuine lnitiative.
Our goal is to inform, protect and help individuals like you who have unknowingly purchased non-genuine Adobe software. Our intent is not to punish innocent users, we're simply reaching out to provide helpful information and flexible, secure solutions.