Legislation and policy for modernising government.

We help government leaders increase efficiency and improve experiences for citizens and employees with our end-to-end customer experience platform for government.

 

Adobe Digital Government Symposium

Learn how to bring your people, processes and technology together to keep up with today’s evolving times.

Rising to the challenge of modernising your agency.

Government is transforming. Leaders are pushing to increase efficiency and improve experiences for citizens and employees.

Lawmakers have rolled out key policy initiatives calling for people-centric services for the digital age and giving agencies needed momentum to upgrade:

• The 21st Century IDEA Act (Public Law 115-336) accelerates the digitisation of the citizen-facing and internal services, while aligning customer experience programmes under the CIO.

• The Connected Government Act advocates for greater access to and functionality of government websites by ensuring that they’re mobile friendly.

• The President’s Management Agenda and the Cross-Agency Priority (CAP) goals ask agencies to create citizen experiences that mirror the private sector.

• OMB Circular A-11 Section 280 Managing Customer Experience and Improving Service Delivery establishes a customer experience framework for the federal government and guidance on how to effectively improve.

• Last year the Modernising Government Technology (MGT) Act appropriated funding to support digital service projects.

Rising to the challenge of modernising your agency.

Thought Leadership



Thought Leadership

Government for the 21st century.

Government leaders want modern services that meet the rising expectations of citizens and employees. See how using new digital platforms can help your agency tackle new expectations.  Learn more

Accelerating digital services with the
21st-Century IDEA.

The new law raises standards and provides agencies with essential guidance on how to modernise. Read the blog





State of Hawaii image

“Through our strong partnership with Adobe, we’re transforming how government works to provide citizens with faster, more effective services.”

Todd Nacapuy, Chief Information Officer, State of Hawaii

Hawaii empowers employees and enhances citizen experiences with Adobe solutions, saving $5 million in 2 years, saving 24,000 pages per day and cutting approval times from 2 weeks to 2 days.




Use Cases



Web Modernisation

USE CASE

Web Modernisation

Empower your content authors with market-leading tools that increase efficiency and improve experiences for citizens, businesses and government employees alike.

Forms Modernisation

USE CASE

Forms Modernisation

Fast-track and improve the accuracy of mission-critical agency services with mobile-friendly forms, workflow automation and digital documents.



Electronic Signatures

USE CASE

Electronic Signatures

Feel safer accepting signatures online. In just one click, citizens, businesses and employees can sign documents — and you can feel secure streamlining the process.

Outreach and Engagement

USE CASE

Outreach and Engagement

Scalable, timely and personalised communication helps you to centralise your outbound communications across channels on a single platform.




Additional Resources


Adobe I/O

Adobe I/O

Visit Adobe I/O to learn about open source at Adobe and how Adobe developers are helping bring our products to life.

Adobe Blog — Government

Adobe Blog — Government

Stay ahead of the curve by reading about the latest trends in compliance and digital government modernisation.

Security

Security

We’re committed to protecting customer data. Explore the protocols we follow to ensure your experiences stay safe and secure.



Let’s talk about what Adobe can do for your agency.