Donna Morris

Executive Vice President, Customer and Employee Experience

“Disrupt or be disrupted” is Donna’s rallying cry. From abolishing Adobe’s annual performance reviews to dramatically expanding its family leave policy, she has set the industry agenda while making Adobe a great place to work. She leads the product, customer service and technical support experience for all Adobe products, in addition to all aspects of human resources and the workplace. She holds a bachelor’s degree in political science from Carleton University and her “north of the border” accent gives her away as a native of Ottawa, Canada.

If Donna were not at Adobe, she would have a home decorating show on HGTV.

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In the media

12/7/17 Fortune — Adobe Found and Closed a Gender Wage Gap Among Its Employees

11/16/17 Huffington Post — Women in Business Q&A: Donna Morris, EVP Employee and Customer Experience, Adobe

11/3/17 HRE Daily — NAHR Welcomes New Fellows

9/26/17 Forbes — Leading Both Employee and Customer Experience at Adobe

6/8/17 IDG — How Uniting Employee and Customer Experience is Helping Adobe Disrupt

5/25/16 Bloomberg Radio — The Bloomberg Advantage: Morris On ’Opportunity To Compete’

Adobe’s New Customer & Employee Experience organisation

In late 2015, Donna Morris launched a new Adobe team focused on the people who make the company’s success possible: its customers and employees. At the same time that Adobe helps its customers build great experiences, Donna wants to ensure that the company builds its own great experience where customers and employees get what they need — and even more than they expect. “A team of diverse and engaged employees is the secret to serving our customers in a standout way and I’m excited about the possibilities we have ahead,” she says.

Read Adobe Customer Success stories ›

Donna’s blog posts

We're Closing the Gender Pay Gap and We're Not Stopping There

Building a Customer-centric Culture - Five Lessons Learnt

Being a Company With Heart

Follow Donna

Pleased to have @adobe as a best company to work for in 2019 - for the 19th time via @FortuneMagazine'… https://t.co/75ln5QWRuU
Learning agility creates space for disruption and ultimately innovation. What every leader needs to inspire in thei… https://t.co/17xZaVL1n3
Two Columbia professors use design thinking to help their students reimagine their personal and professional lives.… https://t.co/tYH6qamHMI
Pixar's new short film makes a bold statement about workplaces & power of inclusion https://t.co/W3wHA1t70B #diversity #inclusion #pixar