Donna Morris

Executive Vice President, Customer and Employee Experience

“Disrupt or be disrupted” is Donna’s rallying cry. From abolishing Adobe’s annual performance reviews to dramatically expanding its family leave policy, she has set the industry agenda while making Adobe a great place to work. She leads the product, customer service and technical support experience for all Adobe products, in addition to all aspects of human resources and the workplace. She holds a bachelor’s degree in political science from Carleton University and her “north of the border” accent gives her away as a native of Ottawa, Canada.

If Donna were not at Adobe, she would have a home decorating show on HGTV.

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In the media

12/7/17 Fortune — Adobe Found and Closed a Gender Wage Gap Among Its Employees

11/16/17 Huffington Post — Women in Business Q&A: Donna Morris, EVP Employee and Customer Experience, Adobe

11/3/17 HRE Daily — NAHR Welcomes New Fellows

9/26/17 Forbes — Leading Both Employee and Customer Experience at Adobe

6/8/17 IDG — How Uniting Employee and Customer Experience is Helping Adobe Disrupt

5/25/16 Bloomberg Radio — The Bloomberg Advantage: Morris On ’Opportunity To Compete’

Adobe’s New Customer & Employee Experience organisation

In late 2015, Donna Morris launched a new Adobe team focused on the people who make the company’s success possible: its customers and employees. At the same time that Adobe helps its customers build great experiences, Donna wants to ensure that the company builds its own great experience where customers and employees get what they need — and even more than they expect. “A team of diverse and engaged employees is the secret to serving our customers in a standout way and I’m excited about the possibilities we have ahead,” she says.

Read Adobe Customer Success stories ›

Donna’s blog posts

We're Closing the Gender Pay Gap and We're Not Stopping There

Building a Customer-centric Culture - Five Lessons Learnt

Being a Company With Heart

Follow Donna

With the aid of creativity & color, @Adobe is teaming up with @Pantone & @Ocean_Agency to put a stop to the destruc… https://t.co/RntqbILYNn
Collegiate student retention numbers may seem scary, but there’s hope: equipping students with digital literacy ski… https://t.co/LFOK7maDqm
Great story from one of @Adobe’s own, braving her fears and adding to the powerful stories of the LGBTQ+ community.… https://t.co/B7xuWUQAkd
Every employee deserves the chance to feel respected, valued and capable of achieving individual potential. #AdobeForAll