The Adobe software you're attempting to install is not genuine.


If you entered a serial number/redemption code and received an error, the Adobe software you’re attempting to install is not genuine or not properly licensed. When Adobe detects fraudulent serial numbers/redemption code and product keys, they are immediately deactivated. Any future attempts to install or reinstall software with this key will fail.



Non-genuine Adobe software can be obtained unknowingly in a number of ways.

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Purchased it from an unauthorised reseller.
Software can be bought as a physical CD or digital download from online resellers that appears to be genuine, but is not.


Acquired pirated or stolen software.
This software may have been obtained illegally from torrent sites offering cracked software or serial number/redemption code generators.


Obtained from the original purchaser.
You may have been given this software for work or as a gift from someone who unknowingly purchased an illegal copy.

Find the plan that's right for you to replace the non-genuine software. 

Creative Cloud All Apps

Get 20+ creative desktop and mobile apps including Photoshop, Illustrator, InDesign, Premiere Pro and Adobe XD.

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See what's included ›

60,49 €/mo 

Adobe Acrobat Pro DC

The complete PDF solution for working anywhere (includes desktop, web, and mobile access).

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18,14 €/mo

Experience the benefits of genuine Adobe software.

Safety and security

Never lose files again with access to cloud storage and automatic file recovery. Plus with genuine apps, your personal data stays safe and secure.

Work from anywhere 

Work any way you want. With cloud storage and integrated mobile apps, you can access your work any time, anywhere with ease.

Free updates and improvement 

Stay up to date with the latest industry standard updates and features. Be more secure and productive with automatic updates.


Why buy online from Adobe?

Your information is secure.

All online credit card sales are secured with SSL technology, the most secure encryption technology currently available for electronic transactions. 

14 day money-back guarantee.

Change your mind? Cancel your order within 14 days of purchase and you'll receive a full refund. No questions asked. 

24-hour convenience.

Research, compare and purchase your product from the comfort of your home, whenever it suits you. No store hours. No sales pressure.

No hidden costs.

What you see is what you get. Creative Cloud products are electronically delivered, so delivering is free.

Explore everything Adobe has to offer.

Creative Cloud

Creativity for all.

Photography. Video. Design. UX. 3D and AR. Creative Cloud has everything you need, wherever your imagination takes you.