Connect the travellers you want with the services they need.
Growing and changing competition is leading marketers not only to focus on getting the most customers, but to attract the most qualified customers. Use combinations of first-, second- and third-party data matched with contextual and destination-based marketing to find and keep in touch to those who match the profile of your most valuable customers.
Present your guests with a single, seamless experience.
Show your customers that you know who they are as they move from your app, to your call centre, to your service desk. Develop a 360-degree view of each customer, connect their online and off-line experiences and proactively solve their needs the moment they arise.
Make your mobile presence the most important thing they pack.
Much of your guests’ interaction will happen through mobile channels. Ensure that your mobile apps and sites provide effective service as your customers research and book their travel. And it doesn’t end there. Continue to engage with the customer through active travel and post-travel.
Offer first-class marketing to your best customers.
Find and market to your most valuable and loyal customers. Show these segments you know them through a consistent and personal experience. By understanding your best customers and segments, you’ll stretch your budgets further, concentrating them in the most effective places.
Learn more about our customer successes in travel and hospitality.
See how the resort and hotelier delivers rich, customised web and mobile experiences for travellers worldwide.
Learn how the European airline has improved their overall customer experience by streamlining and automating their online channels.
The worldwide hotel and leisure company stays ahead of the competition with data-driven campaigns..