CUSTOMER COMMUNITY ENGAGEMENT

Get the conversation started. And keep it going.

Making meaningful connections with your customers builds loyalty and confidence in your brand. Adobe Experience Manager Communities makes it easy to curate, moderate and elevate a wide range of social content (forums, blogs and more). Use the Experience Manager platform to make your community experience personal and consistent across mobile and other channels.

Get the conversation started. And keep it going.

Increase customer engagement on your site.

Offer interaction through blogs, reviews, Q&An and more.

Encourage communication.
Build public or private groups that allow users to follow their favourite people and content and directly message other users.

Highlight the best ideas.
Crowd source content with ideation capabilities. Then use pins and featured content sections to show off high-quality work.

Make it a game.
Involve subject matter experts and build engagement with scoring and badging.

Moderate with ease.
Use bulk moderation tools to quickly act on community-generated content, including flagging, editing, deleting content and banning users when necessary.

Turn UGC into SEO.
As users add their content, optimise their contributions for SEO and organic searches, helping you to attract more like-minded customers.

 

Go from good to great with Adobe Marketing Cloud integration.

The power of Experience Manager Communities is in its integration with other Adobe Marketing Cloud solutions. You can see how your community is impacting your overall strategy with Analytics. Or personalise your website based on community usage with Target. You can also feed community content into your broader campaigns with Campaign.
Learn more about Adobe Marketing Cloud ›

We’re a leader in web content management. Forrester agrees.

Adobe received the highest scores possible for its current offering, strategy and market presence.