Adobe Subscription and Cancellation Terms

Effective Date: August 1st, 2026

CREATIVE CLOUD, DOCUMENT CLOUD, FIREFLY, ACROBAT & FRAME for United States

Creative Cloud for Individuals

Creative Cloud for education

Creative Cloud for Teams

EDUCARD

Redemption/POSA

Redemption/POSA

Subscription Terms

Starting when you add a payment method, your subscription will automatically renew on your renewal date until you cancel. For customers in the United States with an annual, billed monthly subscription, after the first year, your subscription will automatically renew on a monthly basis until you cancel. For customers in the United States with an annual, prepaid subscription, your subscription will automatically renew annually until you cancel. Renewal notice will be provided where required by applicable law.

You authorize us to store your payment method(s) and to automatically charge your payment method(s) every renewal period until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes, every renewal period until you cancel.

We may change your plans rate each renewal period, and we will notify you of any rate change with the option to cancel.

If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us with a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription. During any such suspension, you may lose access to some subscription features and functionality; however, you will retain access to your Adobe Account and Content within our free user storage limits. We will continue to attempt to charge your payment method(s) for the remainder of the term, and upon payment being received, your full subscription account access will be restored. You can update your payment information anytime in your Adobe Account.

Your subscription may include generative AI features which may require generative credits. Generative credits allow you to generate outputs based on the inputs you provide to certain generative AI features. The number of credits required will vary based on the type of generative feature used and the type or number of outputs that are generated. The number of generative credits reflected in the subscription you have purchased expire each month. Each month, your account will be reset at the same number of generative credits for the duration of your subscription. Unused generative credits do not rollover.

Cancellation Terms

For an annual, billed monthly subscription, you can cancel your subscription anytime by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

For customers in California with an annual, billed monthly subscription, you can cancel your subscription anytime via your Adobe Account or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 30% of your annual commitment and your service will continue until the end of that month’s billing period.

For an annual, prepaid subscription, you can cancel your subscription anytime via your Adobe Account or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of your contracted term.

Resellers

Resellers

Customers who purchase indirectly through resellers should ask their reseller for terms, or check the VIP program guide, as appropriate.

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